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Reviews of Coconut Palms Resort

3 out of 5
Coconut Palms Resort
Cornwall Street, P O Box 521, Port Vila, Efate

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 254 reviews" "
Rating 8 - Good. 99 out of 254 reviews" "
Rating 6 - Okay. 65 out of 254 reviews" "
Rating 4 - Poor. 24 out of 254 reviews" "
Rating 2 - Terrible. 15 out of 254 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

GROAIU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Marcel, Melbourne

Disliked: Amenities, property conditions & facilities
Really felt it wasnt up to Resort Standards in terms of the accomadation, crockery wasnt cleaned, i had to clean it myself before i could the kitchen area inside the room, very outdated rooms in all areas... air con unit was very much ineffective to where it was set in the room.. Way it was advertise was very much misleading when i arrive... breakfast was hugely dissapointing,, breakfast baffet wasnt up to standards esp resort standards, choices was very limited....
Stayed 8 nights in Dec 2019

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty disappointing
Pretty disappointing. Although only a 3 star you still expect a clean and reasonably maintained room. Curtains were old and worn with half hooks required and you could see through them in places. Toilet seat held on with wire. Room servicing poor. Didn't bother first day and had to keep asking for clean towels. Kitchen provisions like pots, plates and utensils really poor. Cockroach dish in the kitchen by the fridge was a nice touch! Breakfast buffet selection was poor and usually half empty and had to wait all the time and was boring and bland. Heard from a couple of girls staying there that they hadn't had clean towels for 5 days but didn't want to ask. Overall only real positive things i can say is that the shower was good, good location for short stroll to town and the pool was ok once they got it working on our second day. Think i almost got a smile out of one of the restaurant staff once but could be mistaken. Stayed all over south east asia and islands and this rates right near the bottom. Sorry no photos, wasn't worth my time.
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Reception staff were lovely and helpful. Other customer services were poor. Staff were too busy with their mobiles.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Not bad, a bit average. But it’s the price you pay. Expect a small problem or two. Wifi only in bar area. You’ll prob have to ask for toiletries, fresh towels etc.. Food in general okay. Pros; Staff quite nice. Decent breaky. Nice pool and surroundings. Best part is it’s a quiet area just out of town and about 7min walk down to town (downhill). (May need a bus back up if you’re unfit (300v(about $4 Aud). If you’re not too fussy, then this place will be nice for you.
Stayed 2 nights in Nov 2019

6/10 Okay

Michelle, Kaitaia

Travelled with group
Liked: Staff & service
It was within walking distance to the markets and waterfront, but the parties in the street wake you up at 4 am and keep you up until the morning. If you want to experience living in Vanuatu amongst the locals, you'll get it here. You are not provided with hand towels or face cloths or safes in your room for your valuables. This property is quite old and tired. The breakfasts are quite basic. The staff were very friendly.
Stayed 5 nights in Oct 2019

2/10 Terrible

Teresia

Disliked: Staff & service
Never again
I was given a room with just one bed when I asked for 2 single bed I was denied. I told the receptionist that online I was given that option. When I asked for ground floor which I would pay I was denied also receptionist was not helpful, he seem like he didn't enjoy his job. No fan in room.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice, and it was exceptionally clean. our room (304) was a good size but each room needs to have a table and chairs in it ( we brought up chairs from below and used the bedside table as a table ) it gets really uncomfortable sitting on a bed and trying to do things
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little bit noise at night as could hear the street noise. Rooms were a bit run down. The staff were really nice and provided free entertainment. Food and pool were excellent.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely, food lovely, clean and great facilities.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast service was extremely slow. Staff did not know what to do.
Stayed 1 night in Jul 2019

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty serving of units some days not done I had to ask for my sheets to be changed after seven days one tea towel in 11 days towels holes in no face clotherd and this was the most expensive unit very dirty had to buy paper plates couldn’t use any of there stuff breakfast couldn’t eat cold slip same every day for 11 days positive pool good and grounds well keeped would never stay there again
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
.The hotel is five minutes walking down the hill to the waterfront and shops. It is a walk in town and you will feel right at home walking in Port Vila. safe walking at night also. Wonderful people in Vanuatu.
Stayed 3 nights in Aug 2019
Response from Elliot on 7 Sept 2019
We are super glad you had a great time staying with us in Vanuatu! Thanks for taking the time to post a review :-)

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First up, this isn't 5-star accommodation, but it has a lot going for it. Facilities are fine, ranging from fairly small and basic rooms with bed and tv (separate shower and toilets in Hall) to self-contained with A/C, kitchenette and your own facilities. Meals are pretty good and not to pricey, location is convenient and the staff are very helpful and will do their best to address any concerns or special requests. I've stayed here a couple of times for several weeks and we'll likely again.
Stayed 16 nights in Jul 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thank you for your review and your repeat custom. We look forward to having you stay with us again in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy staying at Coconut Palms. A very comfortable and well situated Hotel. Great bar, friendly staff and excellent breakfast.
Stayed 6 nights in Jul 2019
Response from Coconut Palms Resort on 23 Aug 2019
HI Stephen Thank you for your review and repeat custom. We look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Food was great , basic room facilities but great price and exactly what I needed - airport transfers included- great deal !
Stayed 1 night in Aug 2019
Response from Coconut Palms Resort on 23 Aug 2019
Glad to hear you had a great time while staying with us.

8/10 Good

TonyJohn

Business traveller
Liked: Cleanliness, property conditions & facilities
rooms were clean. however, food service was not so good.
Stayed 2 nights in Aug 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thanks you for your review, we are sorry you had a bad experience in our restaurant. We are glad you found our rooms clean.

6/10 Okay

Shirley

Get what you pay for.
Stayed 2 nights in Jul 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thank you for your review of our property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thank you for your review.

8/10 Good

heather

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thank you for your review

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The resort was clean and the staff so friendly and accommodating - I appreciated my stay there very much - thank you so much
Stayed 11 nights in Jun 2019
Response from Coconut Palms Resort on 23 Aug 2019
Thank you for your review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019
Response from Management on 22 Jun 2019
Sorry to hear you didnt have a great experience with us.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hallway bathrooms a surprise
Didnt know the bathrooms were in the hallway. Window was left open after housecleaning so we came in at night to find so many bugs in the room! Breakfast was the same menu every day. Lights were too dim the rooms and fan was only working on low speed. The staff was kind and responsive to our needs.
Stayed 4 nights in May 2019

8/10 Good

Sue, Swansea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast included apartment was roomy excellent able to cook full size fridge good entertainment staff were great clean premises no complaints
Stayed 13 nights in May 2019
Response from Management on 14 Jun 2019
Hi Sue Thanks for your review. We are all really happy that you had a great time while staying with us. We hope to see you again on your next trip to Vanuatu. Kindest regards Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness and overall excellent facilities for the very reasonable price.
Stayed 7 nights in May 2019
Response from Management on 14 Jun 2019
Hi there :-) Thank you very much for your review. We are very pleased our team made your stay so good. Kindest regards Management

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Management on 14 Jun 2019
Thanks you very much

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that they have a pool to freshen up due to very hot weather in Vanuatu. We just didn’t expect that the room with just a fan doesn’t have an exhaust,the room is super enclosed. But we booked again the room with aircon so it’s okay.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here many times and it’s always clean and staff are fantastic.
Stayed 11 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It was blazing hot and humid in the entire facility, the fans were not enough to make it bearable.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely complex. Pool area, eating area, bar/piol table area. Nice balconies off room. Nice staff, and breakfasts. Central. Entertaining if u want it. Friendly guests too.
Stayed 9 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff , nice pool, great location for walking to Port Villa. A/C in rooms Rooms could be equipped with additional necessities- bedside lamps , shampoo, face cloths, Over all for the price , all good.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
The Staff very friendly, Close to town , food was good the pool was really good
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room 202 fridge was a bit noisy. Facilities good though for an older place
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coconut Palms
Good location, only 10 minutes from the main town area. Well-maintained pool and on-site bar and restaurant. Super friendly and helpful staff. Free wifi at the lobby, bar, restaurant, and pool area although it can be very slow at time.
Stayed 6 nights in Jan 2019

2/10 Terrible

Gustavo, Auckland, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A completely disaster. Dirty rooms, check twice if you room has a bathroom. Internet is insanely slow. I also got charged incorrectly. They charged me a transfer to the airport, however nobody told me that I had to pay it at the reception. So i paid to the transfer driver, and the hotel also charged me because they got my credit card, they told me they would refund, but they've ignored my emails.
Stayed 7 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The resort staff were all lovely and so helpful, definitely the best part of staying there. The location was perfect for us too - close enough to walk but be prepared to hike a flight of stairs to get back. It is definitely a budget resort.
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
First time to vanuatue and loved it . The coconut Palmer is a little tired but the staff are great the pool is awesome and i would stay there again .
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good position, close to town and competive prices suitable for what we wanted
Stayed 1 night in Dec 2018

8/10 Good

Natalie

Nice accomodation for the price paid.
Stayed 7 nights in Nov 2018

8/10 Good

TravelinAlan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed just 1 night and made a early departure for an early flight.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and looked after by caring staff. The atmosphere of the resort was relaxing and friendly.
Stayed 7 nights in Oct 2018

4/10 Poor

B&G, Qld, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hmmmm.....
The place needs a good clean and a lot of repairs. It is aged but could be made a whole lot better if the owner would spend some money and invest in some quality fittings eg shower screens and new linen. Also need to look at improving breakfast offerings. People would appreciate not having the same thing everyday.
Stayed 7 nights in Aug 2018

4/10 Poor

Marie, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t believe the pictures
Our private room didn’t look at all like the spacious, clean rooms featured in the photos. Ours was dingy and just fit the queen bed. Some of the sheets have stains, the grout in the bathroom is mouldy, our toilet seat and toilet had weird stains. You can hear every word in the next room. Also found a piece of plastic in my meal which I chopped down on. Location is fine.
Stayed 2 nights in Jul 2018

10/10 Excellent

David, 8 minute walk to nearest MRT, 10 minutes to Little

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great base to explore Port Vila
Had a lovely stay at the Coconut Palms. Staff super helpful, really lively food. Great location, I'd recommend 100%
Stayed 2 nights in Aug 2018

8/10 Good

Alysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Port Vila hideaway close to town
I have walked past this hotel a thousand times going up to the hospital for work, and I finally managed to stay here! Nice place to stay. Great location for getting into town (or MOH/WHO or hospital, if you need to access those places). Staff were very friendly and helpful,* including walking us over to a local shop that was open late after my partner's flight was delayed but he still needed dinner, and cutting and peeling a pamplemousse for me. :) Included breakfast was great. Good variety, healthy options, including fresh fruit, and there always seemed to be plenty of food available. Also, fresh eggs made to order. That is something I haven't seen at a hotel buffet before! Pool was nice and chilly. Long enough for swimming laps. Never full. Bugs and leaves found their way into the water, despite cleaning. Also, pool gets cleaned mid-morning, so schedule your swimming around that. One thing I would have done differently was ensured I booked a room with en suite bathroom. (Oops, my bad for not checking!) The hotel was not super busy when we were there, so there really wasn't anyone else competing for shared toilets and shower. But if shared bathrooms aren't your thing, make sure you book the right room for your needs. *(I should note that my partner and I have spent a lot of time in Vanuatu and are both fairly fluent in Bislama, the local pidgin language. Speaking in Bislama and respecting local customs does tend to ingratiate one with local staff.)
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Like really hard uncomfortable bed, no hot water, for two nites won’t be going back
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We arrived late and night porter was pretty shaky on details. Nothing mentioned next day but I'm pretty sure we'd been put into an out of service room. No tea, coffee, cups, microwave- completely bare. Staff at reception were varied, one guy exceptional other was very lack lustre. Wait staff in cafe very friendly. Breakfast good- Over all pretty ok for what you pay.
Stayed 3 nights in Jul 2018

8/10 Good

Jim

Liked: Cleanliness
Good for the night.
This was a pleasant enough stay considering the price was quite low. Only criticism is that we arrived at 1am after a delayed flight and there was now way to get a bottle of water. Breakfast was very good.
Stayed 1 night in Jul 2018

8/10 Good

Happyhen, Soth Island New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a party of 12, who had also stayed at Coconut Palms a year ago. Fantastic resturant and pool. Helpful and friendly staff. Cleaner than when we visited last year. No problems with cleanliness this year.Good breakfast as part of tariff. Rooms with ensuites were good and those with a baloney were good also, especially those overlooking the pool. Only disadvantage was that rooms without an on - suite had to share 1 shower with the rest of the floor, which led to waiting for showers at times.
Stayed 2 nights in Jul 2018