Dear Valued Guest, Your opinion is important to us. Most of what we do at Echelon Heights Hotel is measured by you via these guest feedback platforms and comment cards. In fact, our Management Team reads these comments every day to keep up to date with the goings-on at the hotel. So, thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your stay with us, and I will personally let my team and staff members know that their excellent work is what makes us stand out. We take all your comments to heart and will address any shortcomings with urgency. We look forward to seeing you again soon and please spread the word. Regards, Emile Roworth General Manager

Thank you for writing a review of your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you EHH Hospitality at its best! Yours sincerely, Emile Roworth General Manager Echelon Heights Hotel

Thank You Minabelem for this feedback. We have put in preventive measures to ensure that this experience doesn't repeat. Please We want to see you again and make up with a better service. Cheers

Dear ma'am, we thank you for outlining the challenges you experienced during your last stay at our hotel. Indeed you have pointed us to areas we must improve on if we are to continue to deliver our promise to customers. This is not the standard we want to portray as a luxury brand However, We want to reassure you that your observations are taken seriously and as such corrective measures have been taken to avoid the recurrence of these issues Management has decided to pay more attention to staff training so we can improve our service delivery. regards, Grace