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Reviews of Tyee Village Motel

2 out of 5
Tyee Village Motel
4151 Redford Street, Port Alberni, BC

Reviews

6.0
Rating 10 - Excellent. 8 out of 58 reviews" "
Rating 8 - Good. 14 out of 58 reviews" "
Rating 6 - Okay. 14 out of 58 reviews" "
Rating 4 - Poor. 13 out of 58 reviews" "
Rating 2 - Terrible. 9 out of 58 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from ellie on 28 Dec 2020
Thank you for staying at the Tyee Village, see you again on your next trip to Port Alberni.

4/10 Poor

Alexey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from ellie on 22 Aug 2020
Thank you for staying with us

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 2 nights in Mar 2020
Response from ellie on 13 Mar 2020
Thank you, for staying with us. Hope to see you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very old motel. People were very accommodating and nice. Only downfall was kids running up and down hallways in early evening.
Stayed 2 nights in Sep 2019
Response from Ellie on 17 Oct 2019
Thank you for your nice comments, and for staying with us. Sorry about the children disturbing your stay with us, we will look into this, and make sure it doesn't happen again.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from AC on 22 Aug 2019
Thank you for your review. Unfortunately I don't see a comment or rating for it.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room smelt musty as if carpet had never been cleaned
Stayed 3 nights in Jul 2019
Response from Audrey on 2 Aug 2019
Thank you or the review. I'm sorry you found your carpet to have an odor. We definitely clean our carpets on a regular basis. Don't know which room you were in but we will look into it right away. We appreciate being made aware of any problems

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems that this property has not been kept up and I don't find the rooms are not poorly sanitized.
Stayed 2 nights in Jul 2019
Response from Audrey on 31 Jul 2019
Thank you for your review. I'm sorry you were not happy with your room. We are an older motel, but have begun renovations. I will address the other issue with the staff.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Audrey on 30 Jul 2019
Thank you for your review.

4/10 Poor

Don

Disliked: Cleanliness, property conditions & facilities, room comfort
Tyee Port Alberni
The Motel is an older Motel and could use some upgrades. The price was OK but I got what I paid for. The overall 1 Night experience was just OK. I would only go back if I had to due to some of the existing clientele.
Stayed 1 night in Jul 2019
Response from Audrey on 30 Jul 2019
Thank you for your review. We appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Audrey on 30 Jul 2019
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Audrey on 30 Jul 2019
Thank you for your review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was fine however upon arrival property seem in need of a major upgrade. External appearances really DO count. However since we only were there at night for sleeping - not so bad after all. If the suites were also upgraded namely new bathroom tub & fixtures we would be happy to stay there again. The tub had lost it's finish and faucets had not been cleaned during the time we were there - they were black.
Stayed 9 nights in Jul 2019
Response from Audrey on 15 Jul 2019
Thank you for your review. We appreciate it. As you probably noticed we have begun work on the exterior of the motel. The owner is aware of upgrades needed and plans on doing them when outdoor is completed. We will address the issue with the taps.

6/10 Okay

Graeme

Liked: Staff & service, property conditions & facilities
“Quaint”
It’s an older Motel, and it shows. The staff are friendly. The rooms are spacious and much quieter than I expected. It’s very affordable and central.
Stayed 1 night in Jul 2019
Response from Audrey on 15 Jul 2019
Thank you for taking the time to post a review. We are an older motel and as you probably noticed we are working on some upgrades. We try to make our guests as comfortable as possible. Hope to see you again.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Audrey on 15 Jul 2019
Thank you for your review!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The beds and pillows were hard and uncomfortable. The tub looked constantly dirty. the kitchenette is original to the building and the doors are in need of repair. was nice that there was an outdoor pool but it was too cold to use during our stay. there was shopping and grocery stores/restaurants close by so that was nice.
Stayed 3 nights in Jun 2019
Response from Audrey on 18 Jun 2019
Thank you for your review. I'm sorry the beds were not comfortable for you. Not sure when you stayed but our weather has been pretty good this June. Its unfortunate it was too cold while you were here. So glad you enjoyed having the shopping and restaurants near to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Audrey on 30 May 2019
Thank you for your review

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Audrey on 30 May 2019
Thank you for your review

6/10 Okay

Imee

Well, the is ok, but the out side is not nice and also other occupants are smoking weeds that you can smell every where. I’m not against on marijuana but I think it’s better they smoke when there is nobody around them.
Stayed 2 nights in May 2019

8/10 Good

Amanda

Stayed 4 nights in Jan 2019

2/10 Terrible

LorlinaSzabo, Tyee Village Motel Port Alberni, BC Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The receptionist is friendly and understanding because I have to asked for another room as it was smell of smoke. Again I have to asked another room because the pillow was full of hair and she replaced my room twice. The other room I have rented on the second floor my family was not able to sleep as there was a guy knocking on the door several times throughout the night but pretending he was knocking on the wrong door. There seem to be a lot of people living on that place and they are territorial when they know you are know they bother you. It was not a good night stay. The washroom are not clean and the floor seems to have some bugs or not vacuum something is wrong with the floor my skin close to my ankle were itchy like there are bugs. The hallways were not even like the whole motel is needing a total renovation seems not safe to walk without looking on the floor specially second floor slabs of flooring were coming off and dangerous. I do not recommend it for comfort stay it was noisy.
Stayed 1 night in Aug 2018
Response from Audrey on 16 Sept 2018
Thank you for the review. I'm sorry your room smelled of smoke. It was a non smoking room but it's possible somebody might have smoked in there. We try to make sure our guests are aware of our no smoking policy. We have hired several new maids this season and we do our best to assure the rooms are clean. We will deal with any complaints we get. We do not have any permanent guests. The room beside you recently had a house fire so have been here for a while. The motel is older but rooms are cleaned daily and all bedding and linens are changed upon check out. Your carpet was steam cleaned the day before you checked in. Could be you were affected by our cleaning solutions? There is always someone here to deal with any problem you may have. It would just take a call to the office and we would be there for you. We do have plans on doing renovations in the near future. In the mean time we all do our best to make our guests as comfortable as possible.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location. There is a McDonald across the road, and a Save-On-Foods nearby.
Stayed 3 nights in Aug 2018
Response from Audrey on 14 Sept 2018
Thank you for taking the time to give us a review. We are glad you enjoyed the location an hope to see you again!

4/10 Poor

Colleen, Calgary

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Audrey on 24 Aug 2018
Thank you for your review.

2/10 Terrible

Brandon, New tork

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty and beyond terrifying you could hardly stay their, almost everything is broken or trashed and it seems as if the owner doesn’t take responsibility or even care about the motel
Stayed 1 night in Aug 2018
Response from Audrey on 25 Aug 2018
Thank you for your review. I'm sorry you were not happy with your room. I will address the issues that you speak of. We do have maintenance and take care of anything broken if we are aware of it.

2/10 Terrible

Melanie, Bc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
VERY dated and run down. Holes in furniture, countertops, torn curtains, peeling paint, no hairdryer etc, etc. Lady at the front desk was lovely however.
Stayed 1 night in Aug 2018
Response from Audrey on 23 Aug 2018
Thank you for your review. We will address these issues as soon as possible

4/10 Poor

j, kirkland, wa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is bare bones budget motel. Bedroom has been updated and is clean but kitchen and bathroom are very old. Sink leaked constantly, large hole in the bathroom ceiling due to leak in upstairs unit, TV did not function.
Stayed 2 nights in Aug 2018
Response from Audrey on 16 Aug 2018
Thank you for the review.

8/10 Good

Susan, Victoria BC

Liked: Cleanliness, staff & service
Hotel needs some refurbishments - the outer decks are old; the curtains in the room definitely need to be replaced.
Stayed 1 night in Jul 2018
Response from Management on 2 Aug 2018
Thank you for your review. We are aware of upgrades needed and hope to address this asap.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Great place to sleep. Quiet.
This is an older hotel, with a pool. Very inexpensive, I used it as a place to stay while visiting the area and going out to Long Beach. Its not the type of hotel to use as a resort, but great for a landing pad.It was quiet at night and the air conditioning works.
Stayed 3 nights in Jul 2018
Response from Audrey on 26 Jul 2018
Thank you for the review. We were happy to accommodate you!

6/10 Okay

Verified traveller

Disliked: Staff & service
It's close to the stores and good affortable price. You need to pay extra to use the kitchen.
Stayed 2 nights in Jul 2018
Response from Audrey on 24 Jul 2018
Thank you for your review. You do not have to pay to use the kitchen if you have reserved a family room through Expedia. The cost is already in the price you have paid.

6/10 Okay

Robert, BC

Liked: Staff & service
Overnight stay
Hotel was used as an overnight stay to continue to other points
Stayed 1 night in Jul 2018
Response from Audrey on 13 Jul 2018
Thank you for your review. Hopefully we will be doing some upgrades soon. Hope to see you again sometime!

8/10 Good

Geoff, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable motel located near city attractions
Easy check-in. Friendly receptionist. Bedroom and bathroom were clean. We had problems with wifi connectivity but likely an easy fix that we weren’t too concerned about. Only issues were that there was no hot water for the bathroom sink and some noisy neighbours. Recommend if your looking for somewhere to stay a few nights while exploring what Port Alberni has to offer!
Stayed 2 nights in Jul 2018
Response from Audrey on 14 Jul 2018
Thank you for your review! Not sure what the problem was with wifi. Sometimes it just takes a reset. Will look into the problem with the hot water and I'm very sorry about the noisy neighbours. We are here 24/7 to deal with noisy neighbours. Please give me a call and I will be happy to deal with it. Hope to see you again! Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfectly fine for the price. It was a 3.5 star experience.
Stayed 4 nights in Jun 2018
Response from ellie on 25 Jun 2018
Thank you for staying with us

4/10 Poor

Bob

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
convenient location but very tired
Stayed 1 night in Jun 2018
Response from ellie on 20 Jun 2018
Thank you for you comments We are hoping to renovate very soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice and quiet
Stayed 2 nights in Jun 2018
Response from ellie on 15 Jun 2018
Thanks for staying with us, hope to see you again

8/10 Good

Dave, Fargo, ND

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff was extremely friendly, nice, and helpful. The room was clean and quiet. I had a restful night and a good experience. The property is getting to be rundown and not visually appealing. But if I were ever to be driving through this area again I would probably stay here again.
Stayed 1 night in Jun 2018
Response from Ellie on 15 Jun 2018
Thank you for your nice comments, Yes we know the Motel needs some work, We are hoping to do some work this year, weather permitting. Hope to see you again, Come back when our pool is open.

8/10 Good

Kev, Brentwood Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very peaceful rest, ended off staying alone in the room so that was even more comforting.
Stayed 2 nights in May 2018
Response from ellie on 3 Jun 2018
I am glad you had a nice stay with us, hope to see you again in the near future.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful, quiet, and a comfy bed. As a tourist, the place suited me absolutely fine.
Stayed 1 night in May 2018
Response from Audrey on 21 May 2018
Thank you for your review. Glad you were comfortable and hope to see you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
RUN! do not stay here!! The pool was green and gross...The hotel is so out dated. The bathroom needs more than elbow grease to clean it. Hard water stains, tub was black, paint peeling, broken window all in the bathroom. Good thing it was summer as the heater was falling off the wall. Fridge was not clean. Extra charge to use the kitchen....if you dared. Overall just run down, dirty and needs repairs! Walls are paper thin and you can hear EVERYTHING!
Stayed 2 nights in May 2018
Response from Audrey on 17 May 2018
I'm sorry you were not happy with your stay. The pool has not been opened yet. We are actually draining it this week to prepare for the long weekend. We are also planning to do some renovations over the next while. There is only extra charge for use of the kitchen if you are only paying for a standard room. You had reserved a kitchen suite and were not required to pay extra. As far as anything not being clean I will definitely address this issue.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price . fast service. only thing toilets were noisy and we had noisy neighbours the first night. other then that the rooms were great. good heat . loved how there was seperation from bed and living room . liked the kitchenette .
Stayed 2 nights in Apr 2018
Response from Audrey on 13 Apr 2018
So sorry about your noisy neighbour. Please feel free to call the office any time of day or night to let us know and we will take care of the situation immediately. Good to hear you enjoyed your room. Will look into the noisy toilet. Thank you for your review.

10/10 Excellent

silky, westside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar time at the Tyee!
Great check in servixe. Great room for you buck! Wkukd reccomend this to anyone. Rwallt comfy.
Stayed 1 night in Jan 2018
Response from Audrey on 30 Jan 2018
Thank you for the great review! Hope to see you again!

8/10 Good

shirley, victoria bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and close to all areas where we wanted
close to all areas where we wanted to go. would recommend it to all my friends
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TYEE VILLAGE MOTEL:CLEAN&MODERN INSIDE! Retro kool
See my other review from 4 days ago (Aug 25/17) Tyee Village Motel is a very clean,quiet,centrally located cute motel on the main street when you drive into Port Alberni,BC. Easy to find motel with various stores/amenities/food places literally within 50metres of it in most directions which is very convenient. 15 mins walk or 2 mins drive downt thru/to the rest of the town..Waterfront harbour area 'downtown',more stores,restaurants,marina,fishing etc. Modern updated *very clean spacious Suites on the INside*& have everything you could need for your stay in them 'as advertised'...made for a great repeat visit. Excellent housekeeping,comfortable bed,large windows,clean inviting outdoor pool made a nice mini-vacation stay in the summer heat. #portalvegas ! Friendly staff,Great rates, Nice updated rooms,Awesome pool, and Quiet at nighttime...much thanks Tyee Village :)
Stayed 1 night in Aug 2017
Thank you for your nice comments, it was nice having you stay with us. We are planning to do some renovations to our motel this year, weather permitting. Hope to see you again, on your return visit to Port Alberni. Ellie Carhoun Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TYEE VILLAGE: GREAT PLACE TO STAY IN PT.ALBERNI !
A GREAT motel in Port Alberni! The Location:Tyee Village Motel is conveniently located along the main street as you come into Pt.Alberni off the highway&self-parking was included.*NO traffic going by once 10pm arrived made it very quiet at night.* Many amenities r across the street..McDonalds/pizza/drugstore/groceries etc The Motel outside: Super-cool 50s/60s "MCM" exterior,well-maintained grounds,lg.clean outdoor pool w/patio chairs,tables etc for relaxing at. If you tell yourself "oh it looks kind-of old...?" & pass it by, you'd be missing out on a great l'il place to stay. The Motel inside: Updated/newer/modern with clean new carpets+wood laminate floors.And it's Not just a tiny room w/ a bathroom..it's a full Suite w/liv. room/kitchn/bthrm/seperate bdrm..very spacious with everything U need Included..couch,table&chairs,cable TV,wireless internet,coffee/tea,fridge,microwave etc. *More like a furnished apartment!* The cool Air Conditioning was fantastic&standup lg.fan appreciated.Housekeeping was truly excellent here&they so deserve the compliment for their attention to details as the suite was VERY CLEAN throughout (yep.."NO gross mystery hairs" in the bthrm or crisp white bed linens!) The Pool: Outdoor,lovely,very clean as got no skin irritation from it whatsoever. The Staff: Everyone was nice. The Reviewer?: 40 yrs lady,well travelled,easygoing...and has pretty high hotel standards!!
Stayed 1 night in Aug 2017
Thank you for the great review! We are glad you enjoyed your visit.

2/10 Terrible

Jason, Calgary, AB

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely horrible - - stay away!
Easily the worst hotel I've ever stayed in. The room was dirty (especially the carpet and sofa), the toilet was plugged upon arrival, the sink leaked on the floor, the shower was covered with hair, one of the beds wasn't on the frame so there was a large dip in the middle, AND the room was roasting hot with A/C only in one of the two rooms. You'd be more comfortable sleeping in your car. Absolutely horrible!
Stayed 1 night in Aug 2017

2/10 Terrible

T, Alberta

Disliked: Cleanliness, property conditions & facilities, room comfort
Would never recommend.
On other reviews, the owners of this motel have responded that their lower prices make up for any shortcomings the motel may have.. you get what you pay for. This is not the case. For more than $100 a night (Which is what the bill worked out to once we added our 3rd and 4th person to the bill) you AT LEAST deserve a room with screens on the Windows that open (yes, it was terrifying.) You deserve not to have the ceiling in the bathroom covered in black mold. You deserve to not almost fall through the stairs up to the room, due to rotting. Had there been any other hotels in Port Alberni that night, we would have left. The pros? The woman at the front desk seemed pleasant, although seemed like we were dragging her away from whatever she was doing in the back each time we needed assistance. AC in the bedroom worked, in spite of the funky smell. Also, due to lack of ventilation in the bathroom and lack of some kind of window covering, I could people watch in the next door parking lot while I showered... good times. Additional cons: fridge froze all of our food (yes, we turned it to a minimum setting... did not matter.) Stained sofa. Stained mattresses and box spring. Stained carpet.
Stayed 1 night in Jul 2017
Response from ellie on 28 Aug 2017
We're sorry you were unhappy. We'll work hard to fix the issues you experienced. We are planning to renovate the upper deck, this year and also all rooms will be renovated too. Thanks for letting us know.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
It was ok... pool was closed. Staff was unfriendly.
Stayed 1 night in Jul 2017
Response from ellie on 30 Aug 2017
Sorry pool was not closed, you could have came to the office, I would have opened it, if it was. We keep it closed for unwelcomed people from jumping into our pool. Sorry about unfriendly, what happened. We're sorry you were unhappy. we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

JEFFREY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a reservation for 2 rooms, and the hotel manager said, all she can finded is one room, we are lucky, the hotel is not full, so we still have a chance to have the second room
Stayed 1 night in Aug 2017
Sorry about your mix up on your reservation, but some how we only received one email for your reservation, but lucky we did find you a room. Thank you for staying with us

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Overnighter
Yep it needs a quite a bit of TLC but the room was clean enough. Don't think it is the best of locations and the signs saying there is a charge to use the kitchen, stealing a light bulb using extra tea/ coffee sort of tells me the clientele it's used to.so why spend a lot if you are still always booked up!? A small pool was Nice for the kids to cool off. Glad I was only here a night as the town itself did not entice me to want to stay. There was laundry facilities and it was only a dollar a cycle. My British equivalent would be a run down 1970's butlins.
Stayed 1 night in Aug 2017
Thank you for staying with us. Yes we are old, but we try to have our rooms clean. we are planning to renovate this spring, yes I agree with the signs I think I am going to take them down too. We rent the kitchen out with the rooms anyways. Wee have never had anyone leaving a lot of dirty dishes for the girls to clean. Hope to see you again when you come to Canada. Sorry I can't do anything about the city.

6/10 Okay

Mark

Disliked: Property conditions & facilities
It is what it is.
Although this motel is a little tired looking and reviews were not brilliant, the room was clean and did not smell , which was what a lot of people said. The lady running the place was very friendly and helpful.
Stayed 2 nights in Aug 2017
Thank you for staying with us, and for you nice comments. We always try to keep our rooms clean. We are planning to renovate the spring. Hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Motel has seen better times and it needs a makeover. Furniture is fairly old. Kitchen is available for long term rentals.
Stayed 1 night in Aug 2017
Response from tyee on 18 Aug 2017
Thank you for staying with us. Yes I agree with you, our motel does need some TLC. We are planning to renovate this spring, when business slows down. hope to see you again.

8/10 Good

lorita

Liked: Cleanliness, room comfort
Overall it is good value.
Stayed 1 night in Jul 2017
Thank you for staying with us. Hope to see you again.