Title: Novotel Pontianak Convention Centre Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Pontianak Convention Centre Family-friendly hotel with 24-hour front desk and coffee shop/cafe ![Deluxe Room, Pool View | Minibar, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/13000000/12330000/12324000/12323939/fd5c11e3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Business Suite, Pool View | Living area | 22-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/13000000/12330000/12324000/12323939/7f32face.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Children’s play area – indoor](https://images.trvl-media.com/lodging/13000000/12330000/12324000/12323939/1610189c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, free toiletries, hair dryer, slippers](https://images.trvl-media.com/lodging/13000000/12330000/12324000/12323939/dff261f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double or Twin Room, City View | Minibar, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/13000000/12330000/12324000/12323939/a638a2cb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In downtown Pontianak, Kapuas Palace Hotel welcomes guests with full dining options at its restaurant. Families enjoy the outdoor pool, while travelers appreciate the concierge staff's local knowledge and convenient luggage storage for flexible exploring. 5.0 ## Popular amenities - Pool - Breakfast available - Room service - Laundry - 24/7 front desk - Housekeeping £32 includes taxes & fees 21 Dec - 22 Dec ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=12323939&PinnedHotelID=12323939&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 5 of 5 rooms ### Superior Room, 1 Double Bed with Sofa bed, Pool Access ### Highlights Air conditioning LCD TV Private bathroom Electric kettle Minibar Free bottled water Coffee/tea maker Cable channels - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ### Superior Room, 1 Double Bed with Sofa bed ### Highlights Air conditioning LCD TV Private bathroom Electric kettle Minibar Free bottled water Coffee/tea maker Cable channels - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ### Superior Room, 2 Single Beds ### Highlights Air conditioning LCD TV Private bathroom Electric kettle Minibar Free bottled water Coffee/tea maker Cable channels - Sleeps 3 - 2 Single Beds ### Superior Room, 2 Single Beds, Pool Access ### Highlights Air conditioning LCD TV Private bathroom Electric kettle Minibar Free bottled water Coffee/tea maker Cable channels - Sleeps 3 - 2 Single Beds ### Family Room, 2 Double Beds ### Highlights Air conditioning LCD TV Private bathroom Electric kettle Minibar Free bottled water Coffee/tea maker Cable channels - Sleeps 3 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPontianak-Hotels-Novotel-Pontianak-Convention-Centre.h12323939.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPontianak-Hotels-Novotel-Pontianak-Convention-Centre.h12323939.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-0.03604%2C109.34213&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5shWRZoXHQuFlPaz4lEy_cIrOc4=) Jalan Gajah Mada 889, Pontianak, Kalimantan Barat, 78122 #### What's nearby - Gajah Mada Shopping Complex - 1 min walk - 0.0 miles - Museum Provinsi Kalimantan Barat - 18 min walk - 1.0 mile - Vihara Bodhisatva Karaniya Metta - 20 min walk - 1.1 miles - Alun Alun Kapuas - 2 min drive - 1.2 miles - Ayani Mega Mall - 3 min drive - 1.6 miles #### Getting around - Pontianak (PNK-Supadio) - 27 min drive #### Restaurants - ‪Aston Pontianak Hotel & Convention Center - ‬3 min walk - ‪Bakmie Kepiting OuKie - ‬1 min walk - ‪Cafe Praktis - ‬2 min walk - ‪Bakmie Kepiting Juheng - ‬1 min walk - ‪Grillme - ‬2 min walk ## About this property ### Novotel Pontianak Convention Centre Family-friendly hotel At Novotel Pontianak Convention Centre, you can look forward to a coffee shop/cafe, a garden and a playground. The on-site restaurant offers breakfast, lunch and dinner. In addition to a library and laundry facilities, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), a porter/bellboy and wedding services - A 24-hour front desk, a lift and concierge services Room features All 190 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and minibars. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 22-inch LCD TVs with cable channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/3000000/2920000/2911200/2911135/7a4a51f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Pontianak City Center Pontianak - Pool - Hot tub - Kids pool - Parking included 7.8 Good 111 reviews £30 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=2911135&PinnedHotelID=2911135&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/30000000/29350000/29347100/29347015/1325ded5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Pontianak City Center Pontianak - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 46 reviews £24 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=29347015&PinnedHotelID=29347015&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to 10 AM for a fee: IDR 60,000 per person - A coffee shop/cafe - A restaurant ### Things to do - Children's pool - Library - Outdoor pool - Playground ### Family friendly - Children's pool - Free babysitting - Laundry facilities - Outdoor pool - Playground ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Wedding services ### Business services - 8,590 square feet of conference space - Business centre ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 3 floors - Built in 1983 - Designated smoking areas ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 22-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: IDR 200000.0 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately IDR 60000 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Kapuas Palace Hotel Pontianak Kapuas Palace Hotel Kapuas Palace Pontianak Kapuas Palace Kapuas Palace Pontianak Kapuas Palace Pontianak Hotel Hotel Kapuas Palace Pontianak Hotel Pontianak Kapuas Palace Pontianak Hotel Hotel Pontianak ## Frequently asked questions ### Does Novotel Pontianak Convention Centre have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Novotel Pontianak Convention Centre? > As of 28 Nov 2025, prices found for a 1-night stay for 2 adults at Novotel Pontianak Convention Centre on 21 Dec 2025 start from £31.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Pontianak-Hotels-Novotel-Pontianak-Convention-Centre.h12323939.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Novotel Pontianak Convention Centre pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Novotel Pontianak Convention Centre? > Self-parking is free at this property. ### What time is check-in at Novotel Pontianak Convention Centre? > Check-in start time: 2 PM; check-in end time: midnight. ### What time is check-out at Novotel Pontianak Convention Centre? > Checkout is at noon. ### Where is Novotel Pontianak Convention Centre located? > This family-friendly Pontianak hotel is within 1 mi (2 km) of Gajah Mada Shopping Complex, Museum Provinsi Kalimantan Barat and Vihara Bodhisatva Karaniya Metta. Ayani Mega Mall and Kapuas Indah Building are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Pontianak Convention Centre Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 1 8 - Good 2 6 - Okay 0 4 - Poor 0 2 - Terrible 4 ### 5.4/10 Cleanliness ### 5.8/10 Staff & service ### 2.0/10 Amenities ### 4.4/10 Property conditions & facilities ### 2/10 Terrible #### Aciss, Kuala Lumpur 20 Mar 2019 Disliked: Cleanliness, amenities, property conditions & facilities Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options! ##### Aciss Stayed 1 night in Mar 2019 ### 2/10 Terrible #### Verified traveller 19 Mar 2019 Disliked: Cleanliness, amenities, property conditions & facilities Poor maintenance and house keeping makes ##### Verified traveller Stayed 1 night in Mar 2019 ### 2/10 Terrible #### Thomas 29 Sept 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Roach Motel Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast. ##### Thomas Stayed 2 nights in Sep 2018 ### 8/10 Good #### Dino 7 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Safe place Convince ![](https://a.travel-assets.com/ugc/hotel-reviews/s1934-pc66be650-3a68-11e8-90f5-02426f8ac431-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dino ### 10/10 Excellent #### Nur Nazurah 2 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Nur Nazurah Stayed 3 nights in Dec 2019 ### 2/10 Terrible #### Sabri 21 Apr 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Sabri Stayed 3 nights in Apr 2019 ### 8/10 Good #### Verified traveller 23 Nov 2018 ##### Verified traveller Stayed 2 nights in Nov 2018 ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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