Polaca Holidays from £482

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Check was at a restaurant so it would have been helpful to know the name of the restaurant. Excellent property. Even bigger than we expected. Very clean and quiet. Beds were extremely comfortable. Kitchen was well stocked although we didn’t use it as we were there for a short period of time. The breakfast which was included was good with many choices to meet many different dietary needs. We were told to leave the keys on the room when we left so we did.

Very nice staff and great amenities. Did see some children at breakfast, so not entirely sure why it is labeled as ‘Adult Only’. Breakfast was outstanding!

The building itself is a bit off putting but once you enter the actual suite of luxury rooms…it is excellent. The location is great & it was surprisingly quiet given it is right next to the large church with bells. You do have to go up two flights of stairs - so be aware there is no elevator.

The hotel was excellent and very clean. All staff were very friendly and helpful especially Nikolina at reception and Jakob in the lounge bar. We enjoyed lovely meals at Planika and Bracera and a particular mention to Alexandria who provided excellent customer service throughout our entire meal. The hotel’s own restaurant where breakfast and dinner is served is also excellent with very tasty dishes and again great customer service. Thank you, we will return