Poilão Dam

The hotel is not by the beach. The photos make it look like it is by the beach but really isn't. You have to walk about ten minutes to reach the praia. The breakfast was good. The staff in the restaurants were friendly and efficient. The overall service was okay. I arrived Sunday, asked for extra 2 clean pillowcases, and I had to ask about 4x before I actually got them. By the time they gave me pillowcases, it was already Tuesday afternoon. I asked for a wake up call on my last day and the reception never called my room. I asked for clean towels and I was told that towels are changed every three days. I stayed for 7 nights and my bedding was never changed. The only positive thing about this hotel is breakfast. Other than that, it is pricey for the quality of service they provide. I say it is FALSE ADVERTISEMENT especially when it comes to beach descriptions. I would go somewhere else. I cannot recommend this hotel simply because customer service is not their priority.

If you're thinking of staying here, I would say DON'T. This hotel is NOT 5* nor is it a 4. I would say it's a 3 at a push. We arrived just after 3pm and the room was not ready. The initial room we were given was 513 and the air conditioning did not work. That night, I suffered 100 mosquito bites. No joke. Not even lying. We went down to reception to ask if they would look at the a/c and they sent a maintenance man up to have a look. He said it was fixed when he changed it from 'cool' to 'fan'. This did not work and the room was still like a sauna. Asked again for someone to look at the unit where this time, 2 men turned up and said it needed gas. It doesn't need gas, it needs a whole new system! Wasn't happy as this a/c still wasn't working either so they upgraded us to a villa. The 1st villa, guess what? The a/c didn't workl! Finally, room 433 had working a/c. This room was bigger but it also came with ants in the bed. I get this is a tropical country but really?? The lamps didn't work, the TV had 4 channels and the batteries in thee rmotes had seen better days. I've ve come away lost weight, but also going home with diabetes and high blood pressure.