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Reviews of Leonardo Hotel Plymouth

4 out of 5
Leonardo Hotel Plymouth
50 Exeter Street, Plymouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1005 reviews" "
Rating 8 - Good. 332 out of 1005 reviews" "
Rating 6 - Okay. 117 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good location to walk to restaurants etc
Stayed 1 night in May 2024

8/10 Good

bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was just okay
Stayed 1 night in May 2024

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great welcome, even though we didn’t get there until nearly midnight. Comfortable clean rooms, only real let down was the coffee at breakfast, not the greatest and tasted too bitter, otherwise lovely hotel, location and would recommend.
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Fantastic breakfast. Very convenient and easy walk into shops and centre.
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well located and with a professional feel.
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

elisabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for waterfront and university
Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Karl

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was central to the Barbican area which was within easy walking distance. The room was comfortable and the shower hot. Parking was available close to the hotel.
Stayed 2 nights in Apr 2024
Response from AL on 21 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Aaron

Stayed 1 night in Apr 2024
Response from AL on 6 May 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Will stay again
Stayed 1 night in Apr 2024
Response from AL on 10 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection of food and drink, and also affordable room service, over all stay was lovely, staff very polite and helpful would definitely stay again.
Stayed 3 nights in Mar 2024
Response from AL on 7 Apr 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Andrew, Enfield

Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2024
Response from AL on 7 Apr 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AL on 7 Apr 2024
Hi. Thank you for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Derek

Stayed 2 nights in Mar 2024
Response from AL on 21 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AL on 29 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a stay with most locations to visit within a fifteen minute walk. The hotel lobby smells lovely. The rooms are clean and comfortable with good facilities including a decent hairdryer and towels changed daily. The staff on reception are firmest and helpful. The breakfast is lovely with a good variety of choice. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Ajay, Aylesbury

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed at this hotel many times previously. Despite being a GOLD VIP member, I never get any room upgrade or any recognition at all....despite of my asking requesting very politely! The room on this occasion was terrible! So cramped and small for a double room. Space between the bed and the window and curtains was about 1 ft only! I had to walk in sideways ...otherwise I would have hurt my feet each time! Needs having a look at.
Stayed 1 night in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma so pleased you enjoyed most aspects of your stay with us here in Plymouth. I shall ensure your feedback regarding your upgrade is communicated to the front office manager directly. Many Thanks

8/10 Good

Jenny

Stayed 1 night in Mar 2024
Response from AL on 14 Apr 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Codie the lady at reception who greeted us was lovely, she saw we was staying for a birthday celebration and upgraded our room and gave use a free bottle of bubbles which was really lovely of her to do… staff we engaged with on our stay were friendly . We had an amazing staff and we would stay again in the future
Stayed 2 nights in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased you enjoyed your stay with us here in Plymouth. I shall ensure your feedback regarding Codie is passed on to her and her line manager directly and her hard work recognised. Many Thanks

8/10 Good

JASON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from AL on 26 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to hear that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future, Many Thanks

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were spot on. Rooms where tidy Bathroom needs some paint and some new tiles but apart from that No complaints at all Enjoyed my stay
Stayed 2 nights in Mar 2024
Response from AL on 19 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Lee

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a brilliant hotel right in the town centre of plymouth very clean and tidy .very nice staff
Stayed 2 nights in Mar 2024
Response from AL on 19 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 1 night in Mar 2024
Response from AL on 19 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with good parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The car park is revolting. The lighting wasn't eorkingznd was covered in oigeon dtopingz.
Stayed 1 night in Feb 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We don't have a car park. I assume you are referring to the public car park attached to the hotel. I will ensure your feedback is communicated to the company who oversee that space. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Bryony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central hotel, modern, with very comfortable beds. A nice bar with decent food and drink, and a surprisingly good included breakfast. Shops, restaurants, Main Street and marina literally across the road. Only negative was that it was not made clear that the parking is not included in the fee - £10 for 24 hrs.
Stayed 1 night in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed most aspects of your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Staff friendly, polite and helpful. Room clean and comfortable, but hotel is on a busy road which shouldn’t be a problem if the double glazing worked. It doesn’t and every sound from outside can be clearly heard (even passers-by conversations). Walls are bit thin also, so take ear plugs if you want/need a good sleep. Shower strength is a bit weak which is frustrating. Good selection at breakfast at a reasonable price. Overall, a pleasant and comfortable stay but needs improving if I’m going to stay there again.
Stayed 3 nights in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Harry

Stayed 1 night in Mar 2024
Response from AL on 14 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for shopping with Barbican a short walk away for evening dining and pub options.
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and walkable good staff
Stayed 1 night in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Naghmeh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best area near to coach station near to shops near to the university of Plymouth. Will stay here again. Thank you.
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Samantha

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Mel

Stayed 2 nights in Feb 2024
Response from AL on 21 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, very friendly staff. The location was perfect with easy parking underneath. The food was tasty with plenty of choice. Will definitely use this hotel again.
Stayed 2 nights in Feb 2024
Response from AL on 2 Mar 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

raymond

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very cheap and narrow toilet rolls and no toilet brush.Tables in breakfast room had seen better days.Complementary still water in room would have been nice only have sparkling behind bar
Stayed 3 nights in Feb 2024
Response from Ella on 18 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ella on 18 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and helpful staff. Clean and spacious room. Good choices at breakfast buffet.
Response from AL on 13 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks

8/10 Good

Gemma

Stayed 1 night in Feb 2024
Response from AL on 13 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
But inconvenient parking..
Stayed 1 night in Feb 2024
Response from AL on 13 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks

10/10 Excellent

Tessa

Staff welcomed us. Nothing was a problem. Nice area to sit down to have a drink and chill out.
Stayed 1 night in Feb 2024
Response from AL on 13 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am absolutely delighted to read that you enjoyed your stay with us here in Plymouth! We look forward to hopefully welcoming you back again very soon!Many Thanks

10/10 Excellent

Gem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Hotel was great! Only downside was the pillows were way to firm for our liking but guess that depends on the guest
Stayed 3 nights in Feb 2024
Response from AL on 6 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
A well situated hotel with good facilities and friendly staff. Parking is available in an adjacent car park for £10 per day.
Stayed 2 nights in Feb 2024
Response from AL on 6 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and modern hotel with friendly staff
Stayed 1 night in Feb 2024
Response from AL on 6 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very comfortable, staff were very pleasant and helpful the room was well presented and clean.
Stayed 2 nights in Feb 2024
Response from AL on 6 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uni open day
Great for Uni visit as the 3 of us could stay in one room rather than paying out for 2 rooms. Ideally situated in the heart of the city with most things an easy walking distance. Car park felt safe & secure and only £10 for 24 hours paid at hotel reception. Breakfast was great and beds were very comfy.
Stayed 1 night in Feb 2024
Response from AL on 6 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

8/10 Good

Benjamin

Stayed 1 night in Jan 2024
Response from AL on 6 Feb 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am so pleased to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Oleh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AL on 31 Jan 2024
Hi. Thank you so much for taking the time to leave us your feedback. I am delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks

10/10 Excellent

Attila

Stayed 1 night in Jan 2024
Response from AL on 31 Jan 2024
Hi. Thank you so much for taking the time to leave us your feedback. I ma delighted to read that you enjoyed your stay with us here in Plymouth. We look forward to hopefully welcoming you back again in the near future. Many Thanks