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Reviews of Larkspur Landing Pleasanton - An All-Suite Hotel

3 out of 5
Larkspur Landing Pleasanton - An All-Suite Hotel
5535 Johnson Drive, Pleasanton, CA

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca, Fair Oaks

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Property needs fixing up, the bathroom cupboards were all chipped around the edges and the door had a large dent. Towels are small and thin. The bathroom lights are too dim. There is no wastebasket in the bathroom. On the plus side, the staff is good, rooms very clean and there is plenty of parking and restaurants nearby.
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 29 Apr 2024
Our sincerest apologies about your most recent stay with us. Ensuring our guests have an exceptional stay is our top priority, and we deeply regret any shortcomings in your experience. Your feedback is invaluable, and we are dedicated to striving for excellence in the future. Thank you once again for your understanding.

6/10 Okay

Premjith

Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 30 Apr 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous. Room was clean and complimentary breakfast was decent.
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 29 Apr 2024
Leo, thank you for staying with us! We are glad you enjoyed your stay and look forward to your next visit to the area!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went smooth and perfect for our needs.
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 29 Apr 2024
Pamela, thank you for staying with us! We're glad you enjoyed your stay and look forward to your next visit to the area!

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 29 Apr 2024
Thank you for staying with us Constantine! We're gad to hear your enjoyed your stay!

10/10 Excellent

Anil

Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 23 Apr 2024
Anil, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

6/10 Okay

Jesus

Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 23 Apr 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

6/10 Okay

Sandy

Travelled with family, Travelled with partner
Liked: Staff & service
The complimentary cookies and coffee/tea, free wash and dry, convenient location to eateries, and kind staff were definite pluses to our stay. But, the room was not in good condition. The carpet was torn up, curtains were shabby, the lock to the door broken. Trash from the nearby Chick-Fil-A strewn over the parking lot, the homeless people wandering the area, and the woman living out of her van nearby made the area seem very unsafe to me. These last factors colored our short stay.
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 22 Apr 2024
Our sincerest apologies about your most recent stay with us. Ensuring our guests have an exceptional stay is our top priority, and we deeply regret any shortcomings in your experience. Your feedback is invaluable, and we are dedicated to striving for excellence in the future. Thank you once again for your understanding.

10/10 Excellent

Kira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean and quiet. Would stay here again!
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 18 Apr 2024
Thank you for staying with us Kira! We are glad to hear you enjoyed your stay!

10/10 Excellent

Marc Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 17 Apr 2024
Marc, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

8/10 Good

Anil

Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 15 Apr 2024
Anil, thank you for staying with us! We're glad you enjoyed your stay!

6/10 Okay

Karlyn, Los Angeles

Travelled with family
Liked: Amenities, property conditions & facilities
This was a decent property for the price but could have been a bit more comfortable.
Stayed 2 nights in Apr 2024
Response from Larkspur Landing Team on 12 Apr 2024
Our sincerest apologies about your most recent stay with us. Ensuring our guests have an exceptional stay is our top priority, and we deeply regret any shortcomings in your experience. Your feedback is invaluable, and we are dedicated to striving for excellence in the future. Thank you once again for your understanding.

10/10 Excellent

hemant

Stayed 2 nights in Apr 2024

10/10 Excellent

Beatriz, Sacramento

Liked: Cleanliness
It’s great to stay a room and spaces. It’s cleanest room.
Stayed 2 nights in Apr 2024
Response from Larkspur Landing Team on 8 Apr 2024
Beatriz, thank you for staying with us! We are glad to hear you enjoyed your stay and look forward to hosting your next visit to the area!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom faucet was broken, the handle kept falling off. The refrigerator was very loud and ran off and on all night!
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 8 Apr 2024
Our sincerest apologies about your most recent stay with us. Ensuring our guests have an exceptional stay is our top priority, and we deeply regret any shortcomings in your experience. Your feedback is invaluable, and we are dedicated to striving for excellence in the future. Thank you once again for your understanding.

10/10 Excellent

Millicent, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Pleasanton and Dublin areas. Freeway access is excellent along with parking. Breakfast is a bonus...hot and cold food options. Very near all necessary shopping and food.
Stayed 2 nights in Mar 2024
Response from Larkspur Landing Team on 5 Apr 2024
Thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly helpful staff Plenty of parking Room set up is great Clean and quiet
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 5 Apr 2024
Teresa, thank you for choosing to stay with us! We're delighted that you had a great experience and eagerly await the chance to welcome you back for your next visit to the area!

10/10 Excellent

william

Good
Stayed 1 night in Apr 2024
Response from Larkspur Landing Team on 5 Apr 2024
William, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

Carolyn E, Carson City

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice property, well-maintained and rooms exceptionally comfortable and rooms well done. Very comfortable rooms with large bathroom Staff extremely helpful and friendly
Stayed 2 nights in Mar 2024
Response from Larkspur Landing Team on 2 Apr 2024
Thank you for staying with us Carolyn! Always glad to hear our guests enjoyed themselves! We look forward to hosting your next visit to the area!

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, easy access and friendly staff.
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 2 Apr 2024
Kathleen, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

Aravind, Menlo Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and service
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 20 Mar 2024
Aravind, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 18 Mar 2024
Thank you for staying with us Carl! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

8/10 Good

DEMOSTHENES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in. Friendly staff.
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 18 Mar 2024
Thank you for staying with us Demosthenes! We're glad you enjoyed your stay!

8/10 Good

lawrence, san francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was convenient for our needs. staff was friendly and helpful. breakfast was good.
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 18 Mar 2024
Thank you for staying with us Lawrence! Always glad to hear our guests enjoyed their stay!

4/10 Poor

Jazmyn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad breakfast
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 14 Mar 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

10/10 Excellent

saharah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Larkspur Landing Team on 14 Mar 2024
Thank you for staying with us Saharah! We're glad you enjoyed your stay!

10/10 Excellent

Tony

Liked: Amenities
Staff is so attentive
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 14 Mar 2024
Tony, thank you for staying with us! We're glad you enjoyed your stay and look forward to your next visit to the area!

4/10 Poor

ANGEL

Disliked: Cleanliness, property conditions & facilities
Blood on sheets. Heater not working. Lamp broken. Hair everywhere. Fridge falling apart Dirty. Key card would demagnetize. Had to go to front desk 4xs Will never return!! Requesting refund
Stayed 2 nights in Mar 2024
Response from Larkspur Landing Team on 12 Mar 2024
Our sincerest apologies about your most recent stay with us. Our number one goal is to always make sure our guests have the best stay possible and I am truly sorry about your stay with us. We will continue to work hard to ensure that our rooms are always cleaned to perfection as well as delivering our best hospitality service. We appreciate the feedback and will work hard to do our best in the future. Again, thank you.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Larkspur Landing Team on 11 Mar 2024
Thank you for staying with us Karen! We're glad you enjoyed your stay!

8/10 Good

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Larkspur Landing Team on 8 Mar 2024
Thank you for staying with us Tom! We are glad you enjoyed your stay!

8/10 Good

Lyne

Liked: Cleanliness, staff & service, property conditions & facilities
I was only passing through for one night but the room was clean and the breakfast was really good.
Stayed 1 night in Mar 2024
Response from Larkspur Landing Team on 8 Mar 2024
Lyne, thank you for staying with us! Always glad to hear our guests enjoyed their stay!

4/10 Poor

Shirley

Stayed 3 nights in Feb 2024
Response from Larkspur Landing Team on 26 Mar 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service needs a hot tub
Stayed 1 night in Mar 2024
Response from Larkspur Landing Pleasanton on 5 Mar 2024
Robert, thank you for staying with us! We're glad you enjoyed your stay!

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Larkspur Landing Pleasanton on 5 Mar 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience for that price ever. I stay in 25-35 hotels a year
Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 29 Feb 2024
Dennis, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 20 Mar 2024
Robert, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

Aaron, Fresno

Stayed 4 nights in Feb 2024
Response from Larkspur Landing Team on 26 Feb 2024
Aaron, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

10/10 Excellent

Francis

Liked: Amenities
Really clean and comfortable and quiet. A few strings of spider web on corners of room - did not bother me (but might some people), if housekeeping can keep eye out for these and sweep away with a broom. Otherwise, i'm coming back next time i'm in town!
Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 23 Feb 2024
Francis, thank you for staying with us! We're glad you enjoyed your stay and look forward to hosting your next visit to the area!

8/10 Good

DONG S

Stayed 2 nights in Feb 2024
Response from Larkspur Landing Team on 20 Mar 2024
Thank you for staying with us Dong! We're glad to hear we enjoyed your stay!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Larkspur Landing Team on 17 Feb 2024
Thank you for staying with us James! We're glad you enjoyed your visit and look forward to your next stay!

4/10 Poor

Tonja

Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 20 Mar 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

10/10 Excellent

Gaochao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay. Staff was nice and professional. There were cookies at the desk for everyone. Very quiet hotel. I will rate this one 5 stars!
Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 14 Feb 2024
Thank you for staying with us Gaochao! Always glad to hear our guests enjoyed their stay! We look forward to hosting your next visit to the area!

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 14 Feb 2024
James, thank you for staying with us! We are glad you enjoyed your stay!

6/10 Okay

Roseanna

It just needs to be updated. The kitchen inside rooms and furniture is outdated looks like 80’s
Stayed 1 night in Feb 2024
Response from Larkspur Landing Pleasanton on 10 Feb 2024
Our sincerest apologies about your most recent stay with us. Our number one goal is to always make sure our guests have the best stay possible and I am truly sorry about your stay with us. We will continue to work hard to do our best in the future. Again, thank you.

8/10 Good

Lisa, Castro Valley

Liked: Cleanliness
Pretty good price. The property is not as good as the picture. Property in side the room is not all that well kept. The room front door handel is kind if broken. You can hear a lot if noise from next door.
Stayed 1 night in Feb 2024
Response from Larkspur Landing Team on 7 Feb 2024
Lisa, thank you for staying with us! We are glad you enjoyed most of your stay. We appreciate the feedback and will work hard to do our best in the future!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room amenities.
Stayed 1 night in Jan 2024
Response from Larkspur Landing Team on 7 Feb 2024
Michelle, thank you for staying with us! We are glad you enjoyed your stay and look forward to your next visit to the area!

10/10 Excellent

Rigoberto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Larkspur Landing Team on 7 Feb 2024
Thank you for staying with us, Rigoberto! We're glad you enjoyed your visit and look forward to your next stay to the area!

4/10 Poor

DOUGLAS

Stayed 3 nights in Jan 2024
Response from Larkspur Landing Team on 7 Feb 2024
Thank you for staying with us. We apologize that our hotel and service has left you disappointed. Our number one goal is to always make sure we exceed our expectations when providing valuable service to our guests. We would like to know more about your stay as your feedback will help us improve our service so others don't share your same experience. Once again, thank you.

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Larkspur Landing Team on 26 Jan 2024
Stella, thank you for staying with us! We are glad you enjoyed your stay and look forward to your next visit to the area!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away
Great continental breakfast. Older rooms but love the look of the hotel
Stayed 1 night in Dec 2023
Response from Larkspur Landing Team on 23 Jan 2024
Thank you for staying with us! We are glad you enjoyed your stay and look forward to your next visit to the area!