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"Excellent family hotel with lots on offer for kids activities"

"Bathroom was not clean and the room too"

"Bathrooms in lobby area need much better cleaning schedules. Both male and female toilets were dirty every time myself and my partner went to use them. Pool bar needs a better system for serving both people on the cafe side and on the pool side. Numerous times I was queuing on the pool side and people would join the queue on the cafe side and would be served before me. This is not very good customer service. The location of the hotel is lovely. It is a bit out of the town but 15 mins on the bus and you are in the centre with lots of bars and restaurants. Bus costs €3.20 for two people one way and they do not take card. Cash only. Breakfast was OK, we only went twice out of the week. Hash browns were lovely. Lunch was the same every day. Cold chips. Everything was cold. Dinner was the same as lunch, same thing every night and just mass produced cheap ingredients but it's the same thing everywhere when you do all inclusive unless it's a very expensive hotel. Roof top bar was shut. One out of the 3 beds had no mattress so was out of use. One jacuzzi was off. It should be sign posted better as it felt awkward and like the jacuzzi belonged to whoever was sitting on the bed beside it but that is not the case. We arrived at 11pm so only had 1 hour of all inclusive which did not include any food on the first day. Day of check out they cut our bands off so we couldn't use even though our flight wasn't until 10pm that night. I've never had that happen before."

"I booked the wrong room, manager went out of his way to find us a better room. 3rd time visiting here and won’t be the last! "

"Clean and tidy apartment, lovely sea view and off-street parking (at no surcharge, a rarity, which itself is a scandal given what other properties charge). Staff really friendly and helpful. "

"Views were great ans very classy place. Very spacious apt."

"Highlight was definitely the wonderful staff, they were so friendly. Special mention to Laura and Lola in the restaurant, always smiling and happy to help. The food was great and a big selection catering for traditional uk and local/international options. The pool area was great too, lots of room but no changing room strangely? Positives far outweigh the few minor negatives. Yes it is noisy; you can hear every chair scraping on a distant balcony and the doors slam-is this down to the hotel or guests though? Positive list- comfy bed, great shower, wifi worked well, bar prices reasonable, close to everything (despite the hill!) Would definitely go back."

"Beach view,clean room,staff,"

"The location was excellent, across from the Parque Paloma and basically 10 minutes to the waterfront and grocery store. Access on arrival was timely. The apartment was damp and we had to use the heating daily. The TV cable kept going off and we had to reboot it several times. Even though the pool was closed, we didn't have access to the area to sunbathe which was unfortunate as the private garden area only had sun in the morning when it was a bit too cool outside."