Playa de la Entrada

My 3rd stay and once again excellent, staff are helpful and polite, facilities are excellent..... I'll be back

The accommodation here is faultless. Spotlessly clean, spacious and modern. I could live in the apartment! You do really need a car if you’re staying here though and there’s no car parking on site - the closest is about a 10 min walk away. Also, they don’t include pool towels so it’s a €2 charge per day plus a deposit if you need one. Finally, we were told we could book a table for dinner in the evening but when we came to book, they said it’s not possible as the restaurants are not part of the hotel and we’re all closed on Mondays. Something to plan ahead for if you come.

This hotel should be perfect in every way. Sadly, we were there when some major construction was happening resulting in a large area being out of bounds. The construction then expanded into areas that were still open such as in the toddler splash pool. We had to stop our son using it as there were tools left lying around and open drains etc. Various areas randomly were taped off at different times so overall the hotel just didnt feel safe with a 2 year old so we were always a bit on edge.When we mentioned this to reception, they said they didnt think it was unsafe (despite us showing photos of another child picking up tools left at the side of the pool!) and even when we wrote a formal complaint, reception said they couldn't do anything about it and passed us the email of head office. Head office sent a standard 'sorry you were inconvenienced' letter but have failed to address the actual problem! The resort looks stunning and without the construction work, im sure it would have been fabulous. The a la carte restaurants are definitely where you want to eat as the buffet is loud, repetitive and generally just mediocre food. The shows are great and the rooms are fantastic.