Playa Caletón

Rafael was our concierge. He was exceptional from the time we arrived until we departed.

I was given a room upgrade, but basically I had to request my rights as a VIP member of the reservation. I got the upgrade, but it was a bit stressful. I received all the amenities at the end, but, for example, I needed to request a bottle of sparkling wine and that was it. Last time, I was greeted with a bottle of sparkling wine, fruit, nuts, etc. The VIP reception was at the regular reception, and the time before that, it was at the private reception. So, I felt like booking VIPs on Expedia were losing interest or exclusivity. This trip, I was able to enjoy three nights at specialty restaurants, which I barely managed to enjoy the last time, just one. I want to thank concierge George for helping me with that reservation, and the young woman who works at the front desk, who understood my situation from the previous trip and was able to find me two more reservations. The hotel is still in magnificent condition, but I think if they stop paying attention to the small details, it won't be the same over time.

The hotel is good, the cleaning ladies and staff are super polite, and the restaurants and food are great. The room really has humidity issues. And the most frustrating thing was not being able to enjoy the sea, which was full of seaweed. But overall, we really enjoyed it.