Playa Cahuita

For what was supposed to be a 4 star luxury resort, this fell far short, especially the room. The Tropical room had an "outdoor" area that was totally enclosed and unbearably hot. Also on the enclosed area 1/2 the lights did not work, the exhaust fans made a loud screeching sound and one was not working. The room had a hole rotten through the floorboard on the side of the bed that a plant was set over that was then in the way. There was a water leak from the ceiling off to the side of the room that was hopefully from the A/C unit, not the audible plumbing above. The A/C could keep the room not hot, but that was it and it rattled and creaked. Dead cockroaches appeared on 2 out of three mornings. The room also had a sickly sweet smell of some air freshener which was awful. We could not switch rooms since all were full or had broken a/c and were too hot to deal with. The pool was missing tiles and had green algae that billowed when you swam. The service in the restaurant was amazingly slow, 20 minutes for a drink was normal and every bartender made them differently. The staff were nice but generally had no idea what the specials were. Example, we got free glasses of wine coupons. After we got the glasses we were told that the coupon was only for the house wine, which was not on the menu so how would we know to order it. The beach is lovely and the hotel is nice, just needs updating, cleaning and a better training for the staff. The tropical rooms are just unpleasant,

The property is beautiful and the people who work there truly make the experience amazing. We would definitely stay here again!