Platja de Ponent

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

Hotel was very nice, room nice and clean. This is located walking distance from restaurant. Probably about 8 to 12 minutes walking from the attractions around. Parking is really down the street, but not as bad as some people mentioned. My only complaint is the air conditioner (AC) was set to heat mode. Means that the mode is set by the hotel. This can be running on heat OR cold. In other words, you will not be able to set this to cold mode. It is one or the other. So, we had to leave the window/doors opened thru the night to get cooler air inside the room. We are not used to do this. Still staff was very nice and friendly, and helpful.