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Reviews of Holiday Inn Express Hotel & Suites Pittsburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Pittsburg, an IHG Hotel
4011 Parkview Dr, Pittsburg, KS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 270 reviews" "
Rating 8 - Good. 66 out of 270 reviews" "
Rating 6 - Okay. 11 out of 270 reviews" "
Rating 4 - Poor. 2 out of 270 reviews" "
Rating 2 - Terrible. 6 out of 270 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel, Maple Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and room were modern and comfortable. Pool and hot tub were quiet and relaxing. Breakfast had lots of options. Nice place for a road trip stop.
Stayed 1 night in Mar 2024
Response from Heather on 25 Mar 2024
Thank you, Daniel, for taking the time to share your stay with us. We hope to see you again on your next journey through Pittsburg, Kansas!

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from c.r. on 31 Dec 2023
I would like to apologies for your dissatisfaction. It looks as though your reservation came through the same day as the stay. We have a 24 hour cancelation policy as it clearly states on our website and Expedia has it posted on your reservation that it could not be refunded due to less than 2 day notice. I am sincerely sorry about the situation.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Melinda

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Kanyon

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, breakfast was awesome and hotel was clean!!! Great Job! I will be back.
Stayed 2 nights in Dec 2023
Response from gm on 13 Dec 2023
Thank you for the kind words. Your experience hat the hotel is what we strive for...We hope to see you again soon!

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was average at best. The bacon was overcooked and you did not offer us non pork eaters a meat substitute.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

6/10 Okay

Gilbert F

Liked: Cleanliness, amenities
There was a constant noise in the room I had coming from the wall opposite the bed. Staff offered a move to another room, but I had no desire to do that at 2am. The noise seemed to be within the wall rather than next room. Noise continued throughout my stay, making it hard to hear TV. Room 204 is above the pool area and close to kitchen area. It seemed to be heavy electric current passing through lines, similar to what you might hear standing under a transmission line, but this was in the wall. Not sure it's fixable, but others may want to avoid this room.
Stayed 3 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly front desk.
Stayed 1 night in Oct 2023
Response from gm on 23 Oct 2023
Thank you for taking the time to tell us about your stay! We hope to see you again!

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great stay. Very accommodating. Very clean. Good location. Friendly staff.
Stayed 1 night in Oct 2023
Response from gm on 23 Oct 2023
We appreciate the kind words. Your guest experience is so important to us! We hope to see you again!

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Great stay! Very clean and comfortable
Stayed 2 nights in Oct 2023
Response from gm on 23 Oct 2023
Thank you for allowing us to have you as our guest! We hope to see you again soon.

10/10 Excellent

MIKE

Stayed 1 night in Oct 2023

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite room was fantastic
Stayed 1 night in Oct 2023
Response from LaWana Johnson, GM on 3 Oct 2023
Thank you for taking the time to tell us about your stay! We hope to have you as our guest again soon!

2/10 Terrible

Aaron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LaWana Johnson, GM on 28 Sept 2023
Thank you for taking the time to tell us about your stay!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LaWana Johnson, GM on 28 Sept 2023
Thank you for taking the time to tell us about your stay. We hope to see you again

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LaWana Johnson, GM on 7 Sept 2023
Thank you for taking the time to tell us how your stay was! We hope to have you again as our guest!q

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't complain about anything. Three night stay was excellent.
Stayed 3 nights in Aug 2023
Response from LaWana Johnson, GM on 7 Sept 2023
Thank you for taking the time to tell us about your stay! We value you as a guest!

10/10 Excellent

Lynn

Stayed 2 nights in Sep 2023
Response from LaWana Johnson, GM on 28 Sept 2023
Thank you for taking the time to tell us about your stay! We hope to see you again sonn!

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Legally I am blind , asking the front desk to print me a key for my room and had my number , she called the cops is what she conveyed to me then ! My phone in the room rang all night ! Called and complained
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LaWana Johnson, GM on 17 Aug 2023
Thank you for taking the time to tell us about your stay! We hope to have you as our guest again soon!

10/10 Excellent

Katrenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the little things! I loved the room darkening shades, the soft sheets, clean and pleasant smelling room, all the amenities. Super comfy bed and very helpful, polite staff! By far one of the best nights of our week long vacation.
Stayed 1 night in Aug 2023
Response from LaWana Johnson, GM on 14 Aug 2023
Thank you so much for the kind words. We value each and everyone that stays at our hotel....We hope we have the opportunity to have you as our guest again soon!

10/10 Excellent

Leslee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from LaWana Johnson, GM on 14 Aug 2023
Thank you for taking the time to take the review. We appreciate having you as our guest!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from LaWana Johnson, GM on 5 Jul 2023
Thank you for taking time to tell us about your stay. We appreciate the kind words and we hope to have you as our guest again soon!

10/10 Excellent

Dawn

Stayed 1 night in Jun 2023

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds were comfortable.
Stayed 1 night in Jun 2023
Response from LaWana Johnson, GM on 19 Jun 2023
We appreciate you taking the time about your recent stay with us. We are glad you enjoyed it.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Quiet and safe area. Clean all around. Friendly staff. No issues!
Stayed 1 night in Jun 2023
Response from LaWana Johnson, GM on 6 Jun 2023
Thank you for taking the time to tell us about your stay. So nice to hear your stay was great! We hope to see you again soon!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 1 night in May 2023

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in May 2023

8/10 Good

Cynthia

Stayed 1 night in Apr 2023
Response from LaWana Johnson, GM on 20 Apr 2023
Thank you for taking the time to let us know about your stay at the hotel. If we could of done something better to make your stay a 10 please let me know!

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable!
Stayed 1 night in Mar 2023
Response from LaWana Johnson, GM on 9 May 2023
Thank you for taking the time to tell us about your stay!We hope to see you again.

10/10 Excellent

Ashon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted as soon as we entered the property and the staff was fast and polite and the hotel is spacious and very clean and comfortable I will give this place a 9/10 only reason it’s not 10/10 is because of the traffic noise outside even tho it’s not their fault now take that away and it’s a 10!!!
Stayed 1 night in Mar 2023
Response from LaWana Johnson, GM on 20 Apr 2023
Thank you for let us know how your stay with us was. We appreciate the kind word! Hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Angela

Stayed 1 night in Feb 2023

2/10 Terrible

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is awesome. EXPEDIA however did not complete our reservation. Fortunately, the wonderful staff at the hotel found a room for us. Higher price, but at least we have a place to stay. I will never use Expedia again!!
Stayed 1 night in Feb 2023
Response from LaWana Johnson, GM on 23 Feb 2023
We are sorry you had issues with the booking agency. We appreciate you allowing us to take care of your needs. We hope to see you again soon!

2/10 Terrible

Lawrence

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Tooo noisy!
Given a room facing roadway. This was way too noisy with trucks using engine brakes and other road noise through out the night. If your looking for a good nights rest then look else where.
Stayed 1 night in Jan 2023
Response from LaWana Johnson, GM on 23 Jan 2023
We are sorry to hear your stay was not a pleasant one. Although we can't control the traffic outside we can do whatever it takes to make your stay awesome. Please contact us next time and allow us to take care of the situation for you.

10/10 Excellent

Stacey

Stayed 1 night in Jan 2023
Response from LaWana Johnson, GM on 23 Jan 2023
We are glad you liked your stay with us.... We value all of our guests and we hope to see you again soon!

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Some one was always cleaning when we would walk into the hotel.
Stayed 2 nights in Dec 2022
Response from gm on 2 Jan 2023
Thank you for the kind words. Our guest safety and cleanliness is extremely important to us. We hope to have you as our guests again soon!Lawana Johnson, GM

10/10 Excellent

Chantel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly. Rooms were clean and tidy. Breakfast was delicious. Would stay here again.
Response from gm on 2 Jan 2023
Thank you for taking the time to tell us about your stay at the hotel. We value you as our guests and hope to see you again soon.LaWana Johnson, GM

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable and clean.
Stayed 1 night in Dec 2022
Response from LaWana Johnson, GM on 17 Dec 2022
Thank you for taking the time to tell us how your stay was! We look forward to having you as our guest again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
The staff went above and beyond to be friendly and welcoming especially the breakfast crew.
Stayed 1 night in Nov 2022
Response from gm on 2 Jan 2023
Thank you for the kind words. We value you as our guests. Hope to see you again soon!LaWana Johnson, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Gayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, really good breakfast!
Stayed 2 nights in Oct 2022

8/10 Good

Richard, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Ac could have been a little more user friendly. Could not get consistent temp. Nice place clean quite convenient
Stayed 1 night in Sep 2022
Response from gm on 26 Sept 2022
We are sorry that the PTAC unit wasn't working to your satisfaction. We would of loved the opportunity to have taken care of it for you. We appreciated having you as our guest and hope to see you again!LaWana Johnson, GM

8/10 Good

Margel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst sleep of my life. Outside of that, clean facility in a convenient area. Pool area was nice and breakfast had good variety. Staff was AMAZING!
Stayed 1 night in Sep 2022
Response from gm on 26 Sept 2022
We are sorry your sleep was not good. We would of loved to have had an opportunity to do something for you. So glad the rest of the stay was good. We do value you as our guest and hope to see you again!LaWana Johnson, GM