Pistoia Zoo

Wonderful hotel. Great location. Amazing breakfast with a very nice and helpful staff

The hotel staff were extremely friendly and highly professional – honestly, I’ve rarely experienced this level of service. The hotel is in a perfect location, right in the city center, which is a huge advantage. Everything was clean, well-maintained, and very comfortable. I would highly recommend this place to anyone looking for quality accommodation.

When I first stepped into the entrance, I thought I’d made a mistake. The old elevator had me nervous. But once I got to my room, I realized this was a gem. This little boutique stay was literally steps from the Duomo, I could practically count them. The neighborhood was lively and full of landmarks, yet I felt right at home. The owner, a true Florentine, was incredibly kind and welcoming, he even gave me an extra hour for checkout because my train was later. The staff was lovely, especially Atta, who helped me every morning with the breakfast items I could enjoy. There’s the most wonderful view from the lobby balcony, but I won’t spoil the surprise for anyone. This isn’t a luxury hotel, think charming and quaint, with thoughtful details and a window overlooking the streets and cafés below. The view of Florence was the real star. It felt so wonderfully European, a unique, warm experience I’ll remember.