Pins de Galle Beach

First the positive. The room was clean, quiet and a short walk to the beach. Now the negative. Upon arrival there was a security gate to enter through. A numbered keypad and call button were located there. After many attempts all the call button did was ring. No one picked it up. I tried the phone number listed on the hotels.com website. That didn’t work either. Frustrated I decided to climb over the gate. The front desk person then came out. He apologized, saying he knew the call button was inoperative. Seriously? He couldn’t leave the gate unlocked? There was another secure door with a keypad at the hotel entrance. The hotel has no lift, so you have to lug your baggage in our case up stairs to the third floor. The room was obviously an attic space converted to a room. Sloping ceilings and wood beams. If you’re over 4 feet, you will hit your head getting out of bed. The A/C produced virtually nothing cold. The room was hot, at least 80 F. The front desk is unmanned after 8PM, so there’s no resolution to problems. A hostel would be much better value. No way would I stay again or recommend this hotel. I don’t often complain, but this hotel was an insult.

Best value for the money. Impeccable cleanliness and beautiful rooms. Nice, efficient staff. Check in and check out was a breeze.