Title: Hotel Elephant Park Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Elephant Park Hotel in Pinnawala with 24-hour front desk and restaurant ![Outdoor pool](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/0567f651.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room with Balcony- River View | View from room](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/07062995.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/87a89e1c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fusion cuisine](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/19ffd0c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, Balcony, Lake View | Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/dd32482f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Elephant Park, just outside the city, offers a vibrant getaway with a garden playground kids love. The on-site restaurant serves creative fusion cuisine, and practical amenities like laundry facilities and free WiFi help guests relax in comfort after exploring. 8.0 Very good ## Popular amenities - Bar - 24/7 front desk - Breakfast available - Room service - Air conditioning - Laundry ## Room options ### Check availability for these dates Tonight [Oct 5 - Oct 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 6 - Oct 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5294261&PinnedHotelID=5294261&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/19d8917d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### DELUXE ROOM WITH BALCONY AND GARDEN VIEW ### Highlights Balcony Air conditioning Fridge TV Private bathroom - Sleeps 3 - 1 King Bed ![Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/c3139129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Triple Room) ### Highlights Air conditioning Fridge TV Private bathroom - Sleeps 3 - 1 Double Bed OR 1 Single Bed ![Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/19d8917d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony, Lake View ### Highlights Balcony Air conditioning Fridge TV Private bathroom - Lake view - Sleeps 3 - 1 Double Bed ![Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/19d8917d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony, Garden View ### Highlights Balcony Air conditioning Fridge TV Private bathroom - Sleeps 3 - 1 Double Bed ![Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/19d8917d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms, River View ### Highlights Air conditioning Fridge TV 2 bedrooms Private bathroom - 2 bedrooms - River view - Sleeps 4 - 2 King Beds ![Deluxe Room with Balcony- River View | Free WiFi](https://images.trvl-media.com/lodging/6000000/5300000/5294300/5294261/a81f5dfd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with Balcony- River View ### Highlights Balcony Air conditioning Fridge TV Day bed Private bathroom - River view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPinnawala-Hotels-Hotel-Elephant-Park.h5294261.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPinnawala-Hotels-Hotel-Elephant-Park.h5294261.Hotel-Information) ## About the area Pinnawala is home to Hotel Elephant Park. Gadaladeniya Temple and Lankatilaka Vihara are local landmarks, and some of the area's activities can be experienced at Kadugannawa Tea Factory & Sales Center and PineTree Adventures Ambuluwawa. Pinnawala Zoo and New Paradise Spice & Herbal Garden are also worth visiting. [Visit our Pinnawala travel guide](https://www.expedia.co.uk/Pinnawala.dx6179365) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C7.30016%2C80.38615&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ED-HUCFwgVrB7fbmAvfd70eoof8=) Hotel Elephant Park, Rambukkana, 71100 ### What's nearby - Pinnawala Elephant Orphanage - 2 min walk - 0.1 miles - Pinnawala Zoo - 10 min walk - 0.6 miles - Kadugannawa Tea Factory & Sales Center - 31 min drive - 15.3 miles - Kandy Lake - 50 min drive - 26.4 miles - Temple of the Tooth - 51 min drive - 26.7 miles ### Getting around - Kandy Railway Station - 44 min drive - Colombo (CMB-Bandaranaike Intl.) - 132 min drive ### Restaurants - ‪Kfc - ‬18 min drive - ‪Cafe 70 - ‬18 min drive - ‪Kopi Ceylon Coffee - ‬8 min drive - ‪Paradise Of Food - ‬2 min walk - ‪Ambasewana Hotel - ‬13 min drive ## About this property ### Hotel Elephant Park Property highlights Consider a stay at Hotel Elephant Park and take advantage of a terrace, a garden and a playground. Be sure to enjoy a meal at the on-site Fusion cuisine restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - Breakfast (surcharge), a banquet hall and tour/ticket information - Wedding services, a 24-hour front desk and ATM/banking services Room features All guest rooms at Hotel Elephant Park include thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and room service. Extra amenities include: - Bathrooms with showers - Fridges and phones ## Similar properties ![International cuisine](https://images.trvl-media.com/lodging/27000000/26830000/26827000/26826906/d61997da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Elephant Lobby Rambukkana - All-inclusive - Pet-friendly - Parking included - Free WiFi 8.0 Very good 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=26826906&PinnedHotelID=26826906&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/117000000/116530000/116529600/116529552/b5e63a8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eco Leisure Kadugannawa Reach Udumulla - Pool - Breakfast included - Kids pool - Parking included £29 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=116529552&PinnedHotelID=116529552&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/50000000/49070000/49067000/49066954/b913aebc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elephant Lovers Inn Rambukkana - Pet-friendly - Parking included - Free WiFi - Game room [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=49066954&PinnedHotelID=49066954&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/110000000/109530000/109521800/109521709/b9c523c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elepath Lodge - Pinnawala Pinnawala - Parking included - Free WiFi - Restaurant - Breakfast available 2.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=109521709&PinnedHotelID=109521709&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Breakfast available for a fee: LKR 150 per person - A bar/lounge - A restaurant ### Things to do - Playground ### Family friendly - In-room refrigerator - Laundry facilities - Playground ### Conveniences - 24-hour front desk - ATM - Laundry facilities ### Guest services - No housekeeping service - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference space ### Outdoors - Barbecue grill - Garden - Terrace ### More - 1 building - 5 floors - Banquet hall - Built in 2000 ## Room amenities ### Bathroom - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV ### Food and drink - Refrigerator - Room service ### More - Air conditioning - Phone ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 5:30 AM Early check-in subject to availability Early check-in fee: LKR 2500 Minimum check-in age - 18 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### Optional extras - Breakfast fee: from approximately LKR 150 per person - Early check-in fee: LKR 2500 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Elephant Park Hotel Elephant Park Pinnawala Hotel Elephant Park Hotel Elephant Park Pinnawala Hotel Elephant Park Rambukkana Elephant Park Rambukkana Hotel Hotel Elephant Park Rambukkana Rambukkana Hotel Elephant Park Hotel Hotel Hotel Elephant Park Elephant Park Hotel Elephant Park Hotel Hotel Elephant Park Rambukkana Hotel Elephant Park Hotel Rambukkana ## Frequently asked questions ### Is Hotel Elephant Park pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Elephant Park? > Self-parking is free at this property. ### What time is check-in at Hotel Elephant Park? > Check-in start time: 4 PM; check-in end time: 5:30 AM. Early check-in is available for a fee of LKR 2500 (subject to availability). After-hours check-in is not available. ### What time is check-out at Hotel Elephant Park? > Checkout is at 1 PM. ### Where is Hotel Elephant Park located? > Situated in Pinnawala, this hotel is 0.4 mi (0.7 km) from Pinnawala Zoo and within 9 miles (15 km) of Wewaladeniya King's Temple and Uthuwankanda Church. New Paradise Spice & Herbal Garden and Alagalla Mountain are also within 9 miles (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Elephant Park Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.8 Location ### 8.2 Staff & service ### 6.0 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 26 8 - Good 24 6 - Okay 9 4 - Poor 4 2 - Terrible 4 ### 2/10 Terrible #### Verified traveller 7 Aug 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### stay away, especially with kids We had 2 rooms: one smelled terrible. Both beds were comfortable when you laid on them; one had bed bugs which we didnt sleep on. Room 104 smelled terrible, even after the staff "cleaned" the room again. When we complained to the manager, he said he didnt smell anything wrong. The hotel agreed to change our rooms the, then changed their minds, then gave me the key after I insisted they do so (long protracted argument) . Room 103 was ok, but staff and drivers were outside the window below making noise until 2 am. Upon seeing breakfast, we did not eat. Riverside rooms are best, room 101 was ok, you can open the window and air it out. My advice is to avoid this "hotel" completely! The only thing there are tacky, expensive shops & the elephant park. The nastiest place we have seen thus far. Avoid this: take a day trip if you want, we chose not to support the elephant park and left earlier than planned. Having travelled to all continents except Antarctica, this is the worst placed I have ever stumbled across...including hostels of India. Ugh ##### Verified traveller ### 8/10 Good #### Anthony 20 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Anthony Stayed 1 night in Sep 2021 ### 4/10 Poor #### Kurt 24 Feb 2020 ##### Kurt Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller 10 Feb 2020 Liked: Staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 2 nights in Feb 2020 ### 8/10 Good #### KARIM 3 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### KARIM Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 20 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great one night stay! We could see all the elephants from our room! It seems the property and rooms have been updated and they are clean and comfortable. The breakfast was delicious! ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Pavel 9 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Отличный отель в отличном месте. Отличный отель для тех кто хочет насладиться утренним купанием слонов. Персонал был очень дружелюбен. Возникла 10-минутная заминка при регистрации, потеряли уже оплаченную бронь. Но в итоге персонал разобрался и нам выделили самый лучший номер в отеле с Супербалконом и Супервидом на реку. Вечером в отеле спокойно, для релаксации идеально. Ужин и завтрак были вкусными. Всем рекомендую. ##### Pavel Stayed 1 night in Mar 2019 ### 8/10 Good #### Siril 5 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Siril Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Ivan Steen 14 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ielephants Right in front of you ##### Ivan Steen Stayed 1 night in Nov 2018 ### 10/10 Excellent #### AgnesWoon, Singapore 14 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoyable and interesting to be close with the el Staff are friendly and helpful Breakfast is also good ##### AgnesWoon Stayed 1 night in Sep 2018 ### 10/10 Excellent #### Ericka , USA Fl 12 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved the hotel staff was amazing ##### Ericka Stayed 4 nights in May 2018 ### 8/10 Good #### Verified traveller 6 Apr 2018 Liked: Staff & service, room comfort #### ゾウの水浴び見学を目的にするには良いホテル ゾウの孤児院からゾウたちが毎朝川に水浴びに来る。その水浴び場の目の前にあるのが売りのホテルです。通常であれば孤児院のチケットを持っている人しか入れないのですが、ホテルの宿泊者は見学自由です。ゾウの水浴びは朝8時30分ごろ（ゾウの数は多くない）と10時すぎ（本隊、ゾウたくさん）との二段階にわかれているようです。最初の回は近隣ホテルの宿泊者しかいないのでのんびり見学できますが、本隊が来るときには大勢の観光客が押し寄せます。 つまり、このホテルのアドバンテージはゾウの水浴び見学ができる点にあります。それ以外の点については、悪いというわけではないのですが、少々目をつむったほうがいいかもしれません。部屋は一見するときれいですが、棚はほこりが積もっていました。シャワーのお湯はちゃんと出ました。ベルボーイなんかもいます。なんというか、運用は一昔前のホテル、という印象でした。 レストランは川を眺められるテラスですが、カラスが襲来しますし、吹きさらしなで、ここもほこりっぽかったです。 ビールはライオンですが瓶ではなく缶でした。味はまあまあ。朝食はビュッフェで、種類が多かったです。オムレツを焼いてもらいました。スリランカカレーもおいしかったです。 ##### Verified traveller ### 8/10 Good #### Keith 18 Mar 2018 Liked: Cleanliness, staff & service, room comfort #### Safari location Really friendly staff, always helpful and flexible. Great food and amazing location for safari and elephant sanctuary ##### Keith Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Verified traveller 23 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel overlooking river where elephants bath Other than a small stain on the wall and figuring out the A/C unit... everything was excellent with hotel. It is at a great location (overlooking river where elephants are bathed twice daily), the service (front desk, restaurant, housekeeper) were all excellent. We booked the room with the balcony overlooking the river (and this is highly recommended). You will definitely enjoy your stay at this hotel. ##### Verified traveller Stayed 4 nights in Feb 2018 ### 10/10 Excellent #### Michael 9 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Elephants!! The elephants are super cool to watch from the balcony. The room was big and clean and comfortable. The food was OK. It's all about the elephants! Staff were great. ##### Michael Stayed 1 night in Jan 2018 ### 8/10 Good #### joydeep 29 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### joydeep Stayed 1 night in Nov 2017 ### 10/10 Excellent #### Taylor 24 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location right next to the river where the elephants bathe. However it is said that you receive free ticket into elephant park, however this is not completely true! We came early and were told we were not allowed to go down to the hotel early to check in without paying the ticket price because the elephants are bathing. So we had to either pay the ticket or wait until 4. Also the free ticket into the sanctuary is only for the bathing area you have to buy a new ticket to enter into the orphanage itself! Was a bit misleading! ##### Taylor Stayed 1 night in Nov 2017 ### 8/10 Good #### Ray, Rye Victoria 29 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Surprisingly good stat Located so close to the river and elephants renovated rooms good menu well maintained. ##### Ray Stayed 1 night in Oct 2017 ### 10/10 Excellent #### Verified traveller 29 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Schönes Hotel direkt am Fluss wo die Elefanten bad Morgens beim Frühstück den Elefanten beim baden zu Sehen ##### Verified traveller Stayed 1 night in Sep 2017 ### 10/10 Excellent #### matt, london 25 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best kept secret This hotel is far superior to its rating and should be redone, only stayed one night as touring but it had the best shower of all and a good night sleep and a breakfast feature that is proberbly one of the best in the world ##### matt Stayed 1 night in Sep 2017 ### 8/10 Good #### Yoshihiko, Kyoto 4 Jul 2017 Liked: Staff & service, room comfort #### リバービューの部屋の予約をお勧めします かなり前から、ゾウの水浴びを見られる部屋をリクエストして予約しました。 宿泊は、午後4時からのチェックインを厳しく運用してるようで、チェックインするまでにずいぶん待たされ、近くのレストランでビールやコーラをを飲んで過ごしました。 近辺のホテルでは、ゾウの水浴びを見るには一番ロケーションが良く、部屋のバルコニーからゾウの水浴びの様子を眺めたり、写真を撮って過ごすことができ、楽しく時間を過ごせました。 室内はやや狭いものの、よく効くエアコン、テレビ、ミニバー、冷蔵庫があり快適に過ごすことができました。シャワールームはアメニティもシャンプー、コンディショナー、ボディローション、石鹸と一揃いあります。 朝食は１階のレストランで、フルーツ、卵料理、薄いトースト、紅茶かコーヒーの簡単な食事ですが、こちらからも早く水浴びに来ているゾウを見ることができました。 ホテル宿泊者はゾウの水浴びは無料で見られますが、ゾウの孤児院は有料となります。 ##### Yoshihiko Stayed 2 nights in Jun 2017 ### 8/10 Good #### chelsea , australia 25 Feb 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Perfect hotel to see the elephants I stayed here for one night. The location was fantastic, having prime access to the elephants. Room was new, clean and quiet. Breakfast was simple but delicious. There were 2 main downsides, firstly the check in/out times. 4pm check in and 12 check out. The reasoning is to access the area the hotel is in, you need a ticket (2500Rs) before 4. The second was a massage that the hotel insisted was part of the package. I requested for a female, only to have a male arrive after an hour waiting. He was unprofessional and I asked him to leave 3 times after feeling violated. Most of the staff were abruptly and unfriendly. I would still recommend this hotel due to the prime location. I wouldn't go into the orphanage if back again. I was able to feed the animals and chat to the trainers at the hotel without the thousands of people. Make sure you have smaller notes with you to tip however. ##### chelsea ### 10/10 Excellent #### Phillip 21 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location amazing Fantastic location,friendly staff,limited menu,nothing to do in the area after 17,30 We would stay at this hotel again ![](https://a.travel-assets.com/ugc/hotel-reviews/s506-p5a235b40-f81f-11e6-81c2-9ac011b92c68-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Phillip ### 8/10 Good #### Benjamin 11 Feb 2017 Liked: Room comfort ##### Benjamin ### 10/10 Excellent #### WAN CHI 10 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Perfect location for seeing the bathing elephants! ##### WAN CHI ## Expedia's Latest Trends ### Hotels > [Heritage Line Ylang Cruise – Ha Long Bay & Lan Ha Bay](https://www.expedia.co.uk/Ha-Long-Hotels-Heritage-Line-Ylang-Cruise.h42710340.Hotel-Information) > > [Two bedroom air conditioned apartment on the Pine Walk. 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