Picanya Holidays from £269

Excellent customer service

We only stayed one night during the World Cup so it was an experience never to be forgotten. The unit was good for our intended need. My biggest complaint was the A/C, it did NOT work or blow cold and during this heat wave, we needed it. The bathroom sink was a slow drain and the shower door wouldn’t close all the way. Except the A/C, everything else was minor. We did not report it as we were only there for the night. Otherwise, great location, easy access to restaurants and tourist attractions. Staff was friendly and met us at the unit to explain everything.

The greatest asset of this hotel is the location in the heart of the old town. Rooms are very spacious, include a kitchenette and are well insulated from noise. The only drawback we found was the attention to detail, which lets this hotel down. Housekeeping only provides a single toilet roll that is akin to tissue paper. Very unusual for a four-star hotel. The kitchenette is a very nice touch but needs a tea towel. There were ongoing maintenance issues with the lift, which meant we had to take the stairs on a couple of the days during our stay. We were also wakened in the morning by what seemed like a faulty alarm. It was noisy and lasted for some time. Aside from these issues, a pleasing stay and we would consider staying again once minor improvements are made.