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Reviews of TownePlace Suites by Marriott Phoenix Chandler/Fashion Center

2.5 out of 5
TownePlace Suites by Marriott Phoenix Chandler/Fashion Center
3635 West Chandler Boulevard, Chandler, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 446 reviews" "
Rating 8 - Good. 97 out of 446 reviews" "
Rating 6 - Okay. 30 out of 446 reviews" "
Rating 4 - Poor. 17 out of 446 reviews" "
Rating 2 - Terrible. 25 out of 446 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Royale

Disliked: Cleanliness, amenities, property conditions & facilities
The first room I was assigned, the TV was broken so I asked for a new room. It was given but it was dirty I had to clean it myself. There was hairs on the sink from the last person who stayed. The shower wasn’t even scrubbed. There were stains in the sheets.
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights as a home base to check out the Phoenix area. This hotel provides a great location to do just that. The room was clean and comfortable with a well equipped kitchen. The breakfasts were excellent with different hot choices available through the week. Only slight complaint is that a couple of mornings the coffee was very weak but it was usually on point, hot and fresh.
Stayed 6 nights in Feb 2024

10/10 Excellent

Gary

Stayed 2 nights in Feb 2024

8/10 Good

Ray L

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 21 nights in Jan 2024

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2024

2/10 Terrible

SYLVIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst customer service
When we first arrived, they only had one luggage cart that hard a bad tire. They 2nd one had a note that it was out of order. Our shampoo bottle was empty, the refrigerator was leaking on the top shelf. I cleaned it before putting my stuff in there, but I didn't know it continued to leak until we checked out. Maid service is done every other day. Our room was refreshed once, and when I asked about the 2nd time, Brandon at the front desk could not tell me why our room was skipped. He offered to bring up a new set of towels, which I agreed to. A set (to me) is at least 2 shower, 2 hand and 2 wash towels. Brandon brought 1 of each. He said he could bring more, but at the point I said forget it. But I told him that I was not happy with the customer service. Told him I would talk to manager in the morning. When I booked my room, I booked it for one KING bed, when we arrived, they told me they only had a room with 2 queens. So, we took it. On the last night, I was hot, so I decided to go on the other bed. At some point, I pulled the covers and got underneath them. To my horrific surprise, in the morning I saw that the fitted sheet had a stain on them (looked like blood that left stain). UGH!! At checkout I asked for manager (Jeremiah). This was like at 10 am. I was told he was not in yet. I told the 2 girls (they looked like teenagers, and I couldn't even hear her talk) to have him call me. WELL, HE NEVER CALLED ME!! I have not more room to continue. But it was all bad.
Stain on the fitted sheet
Stain on the fitted sheet
Stayed 5 nights in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Terrible poor customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super safe, nice location, lots of conveniences to shopping, food and access to major routes. Property was very clean. We stayed there as they allowed pets, but some guests were not picking up after their dogs & it makes pet owners look bad. I also loved they had an area just for pets to do their business & they provided “poop bags” and garbage bins in various locations.
Stayed 3 nights in Jan 2024

6/10 Okay

Philip

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter break
Comfortable Lobby
Stayed 14 nights in Jan 2024

10/10 Excellent

Cindy

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, with friendly and helpful staff
Stayed 7 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting and dirty room!!
Our 2 queen bed suite was very dirty!!! Needs cleaning and rundown furniture!!
Stayed 1 night in Jan 2024

8/10 Good

Henry, Aucklanf

Stayed 4 nights in Dec 2023

4/10 Poor

Ashley

Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca, Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the mini kitchen in the room! Also the mattresses are super comfy!
Stayed 3 nights in Dec 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience
Stayed 4 nights in Nov 2023

10/10 Excellent

BAE

Stayed 28 nights in Oct 2023

2/10 Terrible

CARLOS, NAVOJOA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, great location, staff is awasome.
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our stay. The room was very clean and comfortable.
Stayed 5 nights in Nov 2023

2/10 Terrible

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My top family choice for Chandler
It is in a great location to shopping getting groceries or going out to dinner. I was able to walk since the weather was so nice out
Stayed 2 nights in Nov 2023

8/10 Good

Hossein

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, except for very limited cleaning services and they did not provide water bottle daily.
Stayed 5 nights in Nov 2023

4/10 Poor

ann marie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We cut our four night stay short to one night. There was no restaurant or bar or lounge. It looked like it was under construction and a little dingy. We stayed elsewhere.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Stayed 6 nights in Oct 2023

10/10 Excellent

Roshawn

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 8 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably be staying here again next trip.
Nice comfortable room, nice bed, and clean room. Decent hot Free breakfast buffet with no meat on Sunday, swiss cheese & egg english muffin, and sugar belgian waffles, Sausage patties on Monday, bacon on Tuesday, ham egg and cheese breakfast croissant on Monday and jalepeno egg soufflé on Tuesday. egg, tomato, feta, and kale frittata and sausage, egg, and cheese biscuit on Wednesday. egg, tomato, feta, and kale frittata, ham egg and cheese breakfast croissant and bacon on Friday, Saturday sausage egg and cheese english muffin, and sugar belgian waffles, scrambled eggs (not on Wednesday or Friday) and boiled eggs, nice toppings for oatmel, or yogurt, just a cereal, typical continental breakfast beyond that
Stayed 7 nights in Oct 2023

6/10 Okay

Juan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

CECIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town Place is the place to be.
Amazing! Property was well kept and exceeded my expectations! Looking forward to a future stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Friendly staff and comfortable atmosphere. Room w kitchen was on point. Helpful staff, I brought my fire stick to watch videos on the tv when I couldn’t get it to work (volume) the concierge helped out. Food could have been a bit better (waffles and eggs could be better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Darnell

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Liked: Cleanliness
Pretty good place to stay
The room had too much furniture so it felt cramped but bathroom was very spacious. The bed was very comfortable. The maids are conscientious. Breakfast buffet is typical. The pool is small. The location is excellent.
Stayed 3 nights in Sep 2023

8/10 Good

Hollie

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Johnny

Business traveller
Liked: Cleanliness, room comfort
Good place to stay..
I honestly was worried, because there were some reviews that made property sound questionable. I called ahead and spoke to front desk to request they pre check room for cleanliness and gentlemen said no problem, and when i arrived room was ready and it was clean. Check in was quick and easy. My stay was pleasant and any questions I had or request were met promptly. Little noisy on first floor room one night. But overall good place to stay and I would definitely go back, not sure why older reviews said what they said. Or management must have corrected it fast too.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and safe place. The only thing that needs work is breakfast. The breakfast needs better options.
Stayed 1 night in Jun 2023

6/10 Okay

Ron

Stayed 4 nights in Aug 2023

8/10 Good

Donna

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Claudia

Stayed 3 nights in Aug 2023

10/10 Excellent

quynh

Stayed 1 night in Aug 2023

10/10 Excellent

Oscar

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Doretta

Stayed 3 nights in Jul 2023