Outdoor spa tub

Reviews of Sonder at McKinley

3.5 out of 5
Sonder at McKinley
800 North Central Avenue, Phoenix, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 312 reviews" "
Rating 8 - Good. 66 out of 312 reviews" "
Rating 6 - Okay. 30 out of 312 reviews" "
Rating 4 - Poor. 16 out of 312 reviews" "
Rating 2 - Terrible. 29 out of 312 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffiney

Liked: Cleanliness, amenities, property conditions & facilities
No issues
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Christina

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful area to stay. My room was spacious. Had floor-to-ceiling windows. It was clean, quiet. Soundproofing was done very well. There was a little bit of construction going on. They did include ear plugs in one of the side tables. Not that I used them. I had my own and I only really needed them. One day out of the 10 I stayed. I would have to say that the only negative thing I would have to say about this property is the lighting. I am visually impaired so I need lots of light to function and they could have used more lighting at night in the room if I ended up having to eat after dark in my space. I needed to use a flashlight to help me see because I had every light on in my place and I still had a hard time maneuvering around. Besides that, it was beautiful, breathtaking views and I would stay again
Stayed 10 nights in Apr 2024

8/10 Good

victoria

Stayed 2 nights in Apr 2024

10/10 Excellent

warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024

4/10 Poor

Michelle Lynn

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I had an amazing stay until I talked to a customer service representative about the parking that I was double charged for, and he was absolutely rude and clearly did not have any customer service skills. An example of what he said to me was when I was clarifying that he would be giving me a refund for what I was double charged he irritatingly said "nope, my co-worker will" among other very rude communication. Before I got off the phone, I told him that he needs to learn better customer service skills. The audacity of him thinking he could talk to a guest like that is appalling. Furthermore, my sheet came off the day before I was leaving and there were unwashed stains on the cover underneath. I felt disgusted and took pictures.
Stayed 4 nights in Apr 2024
Response from Sonder on 26 Apr 2024
Hi Michelle, we're sorry to hear about your negative experience with our customer service representative and the cleanliness issue with your bedding. Providing exceptional service and maintaining high cleanliness standards are paramount to us, and it's disappointing to hear that we fell short in these areas during your stay. Rest assured, we take your feedback seriously and will address these issues with our team to ensure that they are rectified and not repeated in the future. Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience caused. Should you choose to give us another chance, we'd love to show you a better stay.

8/10 Good

Dulce

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Our access code of the room entry repeatedly did not work locking us out of the property. Concierge staff was responsive and ultimately gave us a partial credit back for the inconvenience but the hassle of not having access made for a frustrating day and night. Hopefully they can get the door fixed. Overall nice property and responsive staff.
Stayed 1 night in Apr 2024
Response from Sonder on 22 Apr 2024
Hi Ryan, we're very sorry for the issues accessing your space. This is certainly an inconvenience, and we apologize for the trouble. We're glad we were able to provide compensation. We're working to ensure this doesn't happen for future guests. Should you choose to give us another chance, we'd love to show you a better experience.

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, and most convenient location for AZ Financial Theatre, Chase Field, and so much more! Property has great amenities, lounge area with a full kitchen, TV, and pool table; pool area; gym; garage parking. Easy access, just followed the instructions provided!
Stayed 1 night in Apr 2024

8/10 Good

George Lynn

Travelled with group
The Parlor & top deck was great!
Stayed 5 nights in Apr 2024

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

paul

Business traveller
Liked: Cleanliness
Tv did not work
Stayed 3 nights in Feb 2024

10/10 Excellent

Bernard, Lethbridge

Liked: Cleanliness, property conditions & facilities
Great property DTPHX
Stayed 5 nights in Mar 2024

6/10 Okay

Peter

Travelled with partner
Liked: Amenities
Water pressure incredibly low. Will write google review with the same.
Stayed 5 nights in Mar 2024
Response from Sonder on 27 Mar 2024
Hi Peter, your feedback is important to us. We're sorry for the water pressure issues in your space. Our team will look into this and work to remedy any present issues. We hope to host you again and show you a better experience.

10/10 Excellent

Elise Armelle

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Clean property, easy to access, felt safe. Cons: Constant humming noise all day and night, did not bother me too much, but may be a problem for a light sleeper.
Stayed 5 nights in Mar 2024

6/10 Okay

Andria

Travelled with partner
Liked: Amenities
Awesome location, the apartment was not as pictured therefore did not meet our expectations.
Stayed 4 nights in Mar 2024
Response from Sonder on 7 Apr 2024
Hi Andria, your feedback is appreciated. We're sorry to see your stay fall short of expectations. While all of our spaces share the same design aesthetic and style throughout the building, the layout and view may vary in each room. We do our best to disclose this on our listing and apologize for any inconvenience. If you decide to give us another try, please reach out before you book. We'd be happy to ensure you are satisfied with your space.

6/10 Okay

Alma, Beaverton

I really wanted to leave this property a good review because the area was great the room was pretty clean and the pool area with view was awesome. However we booked a superior 1 bedroom which included a big wrap around balcony. When we arrived we got a tiny shared balcony. This was terrible and very awkward sharing a balcony that looked right in your neighbors room. We reached out on the app via text message because there is no front desk help here. The people we messaged apologized, but did nothing to compensate us. What a rip off 😣. The lay out was also weird only place to hang clothes was in the bathroom and the gym was closed. ( not deal breakers). This place would have been good if we got the room we paid for. I feel we got taken advantage of.

4/10 Poor

Kelli

Travelled with partner
Liked: Cleanliness, amenities
The room itself is beautiful & it was clean. I like the area around the property- it's close to everything downtown. However, I would not stay here again due to the inconvenience of there not being a front desk/ anyone on site to help with issues, which there were. First, the day we arrived, the water had been shut off all day so there was no hot water for a shower after our flight. Secondly, when we arrived, we discovered there was only 1 pool wristband instead of 2 which was an issue because their check-in info says everyone has to have their own wristband to be able to use the pool. They brought another band, but not til later the next day. Thirdly, I added parking & was told the parking deck transponder/ scanner would be in a locker...well, when I checked the locker for the parking scanner, there was nothing there. & that was after business hours, so no way to access the parking deck until a security guard nicely let us in for the night. They had to give me another code to another locker to actually get a parking scanner. Then finally 2 days after I checked out, they messaged me saying I never turned in the parking transponder (which I did, just had put it in the second locker they had assigned me, where it came from. They seemed to have no idea about the issue with the first locker containing nothing despite me contacting them about that during the stay). Was just super inconvenient to constantly have to contact off site customer service for these issues during the stay

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
A few things off about the property, but the aesthetic and the space was amazing.
Stayed 3 nights in Mar 2024

4/10 Poor

JOHN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location of the property and the views from our room were great. The pool/hot tub area were very nice. However, our parking garage transponder didn't work for the first 4 days of our 5 day stay despite multiple communications with Sonder. It was finally replaced on the 4th day. We were locked out from the parking garage to the building due to the door malfunctioning and had to access from one floor below. The furnishings were very cheap and the walls were very scraped up throughout. Our shower curtain didn't extend down into the tub, so the water sprayed onto the floor. We couldn't move the bar down as it was permanently affixed. The TV only works if you have a streaming subscription. I liked the convenience of th app but we were frustrated having to re-explain our needs about the garage transponder day by day. There weren't any updates by Sonder on how they were addressing issues. We met many other people renting feom Sondr on the floor with similar complaints. It would be an amazing stay in a great location if these issues were addressed.
Stayed 5 nights in Feb 2024
Response from Sonder on 7 Apr 2024
Hi John, we appreciate your feedback regarding your recent stay. We apologize for the inconvenience you experienced. Your comments have been noted, and we will work diligently to address these issues to improve the overall guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Patrick

Business traveller
Liked: Amenities, property conditions & facilities
Great apartment close to downtown. Right on the light rail line to downtown and sports venues. Nice gym. Close to a wide selection of restaurants.
Stayed 3 nights in Feb 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was clean with comfortable beds. Paid parking was a nice economical option. However, there was poor communication about where the lockbox was located to pick up the transponder. Also not enough towels and the shower curtain was too short so water sprayed all over the floor. We all enjoyed the balcony and view of the city. The city noises were quite loud until about midnight. Earplugs were provided by Sonder. This was a building issue but the door on the 7th floor parking did not work. Had to walk to the floor below to use the keycode. Also there was an "elwctrical issue" and the treadmills didnt work, which was quite disappointed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Xavier, Katy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for downtown access including the Phoenix Convention Center, Stadiums, State Offices and ASU's Downtown Campus. All within short walking distance.
Stayed 6 nights in Feb 2024

6/10 Okay

Melvin

Liked: Cleanliness, property conditions & facilities
Area (homeless community)
Stayed 3 nights in Feb 2024
Response from Sonder on 29 Feb 2024
Hi Melvin, your feedback is important to us. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. We hope to host you again and show you a better experience.

6/10 Okay

Kaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very noisy in our suite due to the door to the balcony not sealing very well and a train running right below our room all night. We knew it wasn’t a good sign when we first went in the room and found that they had left earplugs on the nightstand for us. The suite and balcony were very nice, but we slept like garbage even with the earplugs and can’t recommend staying here for that reason.
Stayed 1 night in Feb 2024
Response from Sonder on 29 Feb 2024
Hi Kaine, thank you for staying with us. Your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we understand it can be a bit much. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment!
Stayed 2 nights in Feb 2024

6/10 Okay

Devaughn

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The apartment wasn’t cleaned properly and my girlfriend got sick.
Stayed 5 nights in Feb 2024
Response from Sonder on 29 Feb 2024
Hi Devaughn, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Clean and comfy
The space was even nicer than I expected.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, room comfort
Great stay.
Amazing location. Apartment was large. Great views. The rooftop pool was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, room comfort
Downtown Phoenix
No countertop space in bathroom. Kitchen with coffee maker including the coffee!! Bed was very low and a bit uncomfortable. Lots of homeless people in downtown Phoenix including right outside location. Walking distance to light rail which was very convenient.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Veronica

Business traveller
Liked: Cleanliness
The customer service were very kind. There was a lot of noice and young people who would smoke marijuana and the elevator was dirty a couple of times. The balcony was very close to the other unit and the person on the other side was up very late speaking loudly until 2am. It was a little scary.
Stayed 5 nights in Feb 2024

6/10 Okay

Robert, Napa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no one on site. I had to call someone in another state when I had a problem. The key code to the door of the room was faulty. It took me about 20 tries to get the door to open. I called someone about this and their response was "Make sure you are entering the correct code." Not classy. I do not think that I would stay here again. Very uncomfortable furniture and no place to work on my laptop without straining myself
Stayed 3 nights in Feb 2024
Response from Sonder on 7 Mar 2024
Hi Robert, we're very sorry for the trouble accessing your space. We'll work with our team to ensure this doesn't happen for future stays. Should you choose to give us another chance, we'd love to make it up to you.

10/10 Excellent

Yorman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only thing I didn’t like was the 7 floors driving up & having to pay for parking other than that everything great
Stayed 2 nights in Feb 2024

10/10 Excellent

Jesica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our Sonder! Affordable and walkable to just about everything we needed (though not super close to a grocery store). Being centrally located, it was not quiet at night, but we slept just fine. The neighborhood is fun and eclectic. The Sonder itself was clean, spacious, and communication was clear.
Stayed 4 nights in Feb 2024

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, room comfort
Great location. Wonder was quick to respond to a towel request. Carpet needs to be replaced and it would be nice if there were towel racks or hooks. Otherwise, would stay again.
Stayed 8 nights in Jan 2024

8/10 Good

Ruoyu

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jim, Phoenix

Liked: Cleanliness, property conditions & facilities
I rented a spacious two-bedroom apartment. I wish I was able to stay longer - great views and ideal for a remote work situation. Tall ceilings, modern furnishings and large closets. The negatives: very cheap, thin bed linens and towels. In addition, the building is called the Stewart, which is very confusing, as I was looking for a building called McKinley. There weren't any notes about this different name, so I circled the building a few times before I figured it out. I've already recommended this to several people!
Stayed 2 nights in Jan 2024

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quite enjoyed our stay here! We could not find the parking transponder after carefully following directions and the bed was extremely hard. Other than that, it’s a really cool place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kyuss

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
At first when I walked in, I was blown away, it was exactly like the pictures. it had a fantastic wrap around balcony with views of the city, that’s accompanied with a beautiful background of the mountains in the Phoenix area. The pool was cleaned and well maintained and they had a nice lounge area with a pool table, tv and wonderful couches.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 8 nights in Jan 2024

8/10 Good

Armen

Stayed 5 nights in Jan 2024

10/10 Excellent

Suzanne, Glendale

Liked: Cleanliness, property conditions & facilities
It was walking distance to Roosevelt Row.
Stayed 2 nights in Dec 2023

2/10 Terrible

Barry

Business traveller
Disliked: Amenities
Tv did not work entire stay. Bedside lamp did not work. Everything was dusty and dingy.
Stayed 4 nights in Jan 2024
Response from Sonder on 7 Feb 2024
Hi Barry, we're sorry for the issues with cleanliness and the TV during your stay. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. In the future, feel free to reach out about the TV issues during your stay, and we'd be more than happy to help. We hope to host you again and show you a better experience.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Anyone there?
The apartment is great, but with no physical concierge desk sorting out even the simplest of requests is very difficult. Sonder offer an app for communicating, which is not staffed with people who know about the premises. Not ideal for international customers or people without a car.
Stayed 2 nights in Jan 2024
Response from Sonder on 6 Feb 2024
Thank you for staying with us. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

10/10 Excellent

Robin

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Doina

Stayed 5 nights in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Philip

Stayed 4 nights in Dec 2023