3 outdoor pools, pool cabanas (surcharge)
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Reviews of Omni Scottsdale Resort & Spa at Montelucia

4 out of 5
Omni Scottsdale Resort & Spa at Montelucia
4949 E Lincoln Drive, Paradise Valley, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1005 reviews" "
Rating 8 - Good. 171 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Barbie, Pico Rivera

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and property. Not a good variety of food. Spivey only
Stayed 4 nights in May 2024
Response from Concierge on 10 May 2024
Dear Barbie,Thank you for staying with us. We are glad you enjoyed the rooms and property. We appreciate the feedback on the cuisine and food and beverage is taking all comments into consideration.We do look forward to your return!

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional. We had a magnificent room with a view of the Camelback Mountains. The Staff, specifically Carlos was such an exemplary model of someone who values his job and the guests. The food poolside and at the restaurants were likewise wonderful. We will definitely be back! Thank you! Raul & Vivian Murciano Denver, Colorado
Stayed 4 nights in May 2024
Response from Concierge on 9 May 2024
Dear Raul,Thank you so much for staying with us! We are so glad you enjoyed your time with us and the view! Carlos is thrilled you have mentioned him.We look forward to your return!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was even more beautiful than the pictures listed on Expedia. The staff exceeded expectations, they were friendly and helpful. We didn't try all of the restaurants, but the food in the Crave Cafe' as well as lunch at Taqueria Centro were really good. The pool was clean and quiet, with drink service and misters to keep you cool. The views were amazing. The property is so peaceful and serene, we would definitely stay there again.
Stayed 1 night in May 2024
Response from Front Office on 8 May 2024
We are so happy to hear that you truly enjoyed your stay here with us at Omni Montelucia! We cant wait to welcome you back.

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omni is a very clean and unique experience. With a Spanish feel and great view of camelback mountains ⛰️.
Stayed 1 night in May 2024
Response from Alex Assistant Front Office Manager on 2 May 2024
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful resort We are thrilled that your experience as our guest was a good one and hope that you will again choose our Omni Montelucia when planning your next visit to Scottsdale! We look forward to welcoming you soon!

4/10 Poor

Yvette

Travelled with family
Liked: Amenities
Disliked: Staff & service
Lots of bugs in the room ypu van tell the room had been sitting and wasnt inspected prior to the visit
Stayed 2 nights in Apr 2024
Response from Front Office on 29 Apr 2024
I apologize for the inconvenience you experienced during your stay at our hotel. We take all guest feedback very seriously, and we are sorry to hear about this experience. I will personally look into this matter and address it with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Roaches in room
Stayed 1 night in Apr 2024
Response from Alex Assistant Front Office Manager on 1 May 2024
Upon further review of the feedback provided through the guest survey program, I wanted to apologize on behalf of the Omni Montelucia for the overall experience that was encountered throughout your stay. In addition, please note that our Director of Engineering and front office mana have been informed on the substandard services that were experienced within the hotel.

10/10 Excellent

Naveed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and decor. Room was spacious and comfortable. Staff was really attentive and courteous.
Stayed 2 nights in Apr 2024
Response from Alex Assistant Front Office Manager on 29 Apr 2024
Thank you for taking a moment to share your experience as our guest! We appreciate the feedback and have shared it with our team to serve as a reminder to continue to provide the utmost in guest services! We look forward to welcoming you back as our valued guest soon. It would be a pleasure to have you with us again! Thank you for choosing Omni Montelucia!

10/10 Excellent

Anoosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office on 22 Apr 2024
We are delighted to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
This property has been maintained very well through the years. I enjoyed my stay and was able to relax. It was quiet and felt very safe. I'll be back.
Stayed 2 nights in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Shyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really beautiful! It was so well kept and felt so relaxing. We had just had a few days of travel and exploring the state and this was the perfect end to our trip. My daughter described it perfectly.. it was like an adult hotel that allows kids now... which basically means no water slides or activities built for kids but really beautiful and welcoming to children. Also, service and food were fantastic! I highly recommend staying here!
Stayed 3 nights in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Don, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top shelf!
Stayed 1 night in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far the best resort l have ever been. The only 2 things l was not aware of. 1- breakfast not included on my reservation. 2- there is a $30 per night for valet. Everything else was amazing.
Stayed 3 nights in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Florin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Resort, not massive which we loved! Rooms are nice and big. Nice Bathrooms, pool service was excellent, breakfast was awesome with a great view.
Stayed 1 night in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Good

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Needed extra comforter and down would have been nice. Pool area very loud
Stayed 2 nights in Apr 2024
Response from Front Office on 19 Apr 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni turned out to be a lovely option for our family. Really beautiful grounds, close walk to Camel Back hike, decent food options, lovely pool area and service. I would go back definitely!
Stayed 4 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and landscape were beautiful
Stayed 3 nights in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Melissa, TRAVERSE CITY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service.
Stayed 5 nights in Apr 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Renata

Stayed 1 night in Apr 2024
Response from Alex Assistant Front Office Manager on 26 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alex

10/10 Excellent

Janna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 3 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Emilie

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

6/10 Okay

Éva Maria

Travelled with group
Liked: Cleanliness, staff & service
Beautiful grounds. Their "systems" were down so we couldn't access the spa and their communication around the issue was poor, we went to the spa 4 times before they told us we would not be able to book appointments.
Stayed 2 nights in Mar 2024
Response from Front Office on 19 Apr 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Derek

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds newly remodeled quiet plenty to eat and drink. Very nice rooms maybe the best
Stayed 1 night in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Good

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is generally very beautiful. The pool is small, especially on the weekends when the day crowds and wedding parties show up. Our room was large but not in great shape - the sliding doors to the patio were almost impossible to open, one of the bathroom hooks was broken, the tv had a gash in the screen, the in-room refrigerator door was falling off its hinges, and the bathroom sink hot water faucet handle was detaching. You would expect better given the room costs. The on-premises dining options are good, but a bit overpriced for the caliber of food. Unfortunately, the property is in a neighborhood with draconic traffic regulations (speed cameras, low speed limits, etc.) and nimby community members that make getting into and out of the hotel to go visit sites a chore.
Stayed 3 nights in Mar 2024
Response from Front Office on 19 Apr 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

6/10 Okay

Ashley

Travelled with partner
Disliked: Amenities
- Advertises complimentary EV charging but they were all “out of order”. - Beautiful enough to have filming crews all over disrupting a quiet and private vacation and access to pool. - Housekeeping does half the job (left garbage, didn’t make bed) and front desk says “sorry they just don’t speak English” - inappropriate, disrespectful, unacceptable. 3 stars are earned because for potential because it is a beautiful campus, it just didn’t measure up to expectations.
Stayed 4 nights in Mar 2024
Response from Front Office on 19 Apr 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Anshuman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Very friendly staff
Stayed 4 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Amenities, property conditions & facilities
Good setting near the mountains. Our room had a balcony near a pool. Very quiet with lots of amenities.
Stayed 2 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Good

sarah

Stayed 1 night in Mar 2024
Response from Front Office on 19 Apr 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Sandra

Stayed 3 nights in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Good

yoshikazu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great service. Staffs were friendly. Great value for the pricing of the room.
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

Taft Brigham

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!! Will be back again!!!!
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

Brian

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Office on 13 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

Brian J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort.
Stayed 4 nights in Feb 2024
Response from Front Office on 13 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

JoLyn

Stayed 1 night in Mar 2024
Response from Front Office on 19 Apr 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lost my Apple Watch in my room on checkout and the staff went out of their way to locate it and mail back to me. I felt the breakfast options were overpriced at Prado. Overall property very nice, clean, and well maintained.
Stayed 2 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are sorry to hear that your stay was not the best with us here at Omni Montelucia.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and the grounds are beautiful and the spa is the best
Stayed 3 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and proximity to Camelback Mountain. Quiet and relaxing with great service.
Stayed 3 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a quick one night stay and enjoyed the restaurants, pools, and spa facilities. Excellent, easy choice for a quick girls getaway. Total escape, and it was easy!
Stayed 1 night in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ambiance, love love love!!! And the staff were very friendly . I was only there for a day but inhave to go back for longer
Stayed 1 night in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office on 4 Mar 2024
We are sorry to hear that your stay was not the best with us here at Omni Montelucia.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly throughout the resort! Rooms clean and bathrooms BIG. Had a great experience would return
Stayed 4 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful and the staff is so incredibly friendly.
Stayed 2 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in the Scottsdale area. Property is in excellent condition and staff is fantastic. Truly a five star experience and I can’t wait to return.
Stayed 1 night in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay in Scottsdale. With Saddleback Mtn in the backyard it is hard to go wrong. It is just beautiful with great food options on the property. The Spa was fantastic!
Stayed 4 nights in Dec 2023
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing room and view was beautiful very close to attractions
Stayed 2 nights in Jan 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)

8/10 Good

AYISHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience all around was great. The massage at the SPA wasn't exactly what we thought it would be. Very over priced for a sports massage for just a rub down. I was told i would get medium pressure with stretching and that did not happen. When done i told the receptionist that informed me and all she could say was that she's sorry. I could have went to a mom pop establishment and would have gotten a better experience. BLUF the sport massage was overpriced for what was given. A mom pop establishment do better.
Stayed 2 nights in Feb 2024
Response from Front Office on 4 Mar 2024
We are sorry to hear that your stay was not the best with us here at Omni Montelucia.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Wife and stayed here for a staycation. We loved every moment of it. Beautiful views, lovely resort and very relaxing feeling being there.
Stayed 3 nights in Jan 2024
Response from Concierge on 3 Feb 2024
Stephen,Thank you for the great feedback. We look forward to your return!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quiet, great service and accommodations
Stayed 2 nights in Jan 2024
Response from Front Office on 4 Mar 2024
We are so happy to hear that you truly enjoyed your stay with us :)