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Reviews of Home2 Suites by Hilton Phoenix Downtown

3 out of 5
Home2 Suites by Hilton Phoenix Downtown
141 E JACKSON ST, Phoenix, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 80 reviews" "
Rating 8 - Good. 15 out of 80 reviews" "
Rating 6 - Okay. 5 out of 80 reviews" "
Rating 4 - Poor. 0 out of 80 reviews" "
Rating 2 - Terrible. 0 out of 80 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very new and updated. Complimentary breakfast was provided daily, and the valet staff were amazing and prompt. Valet parking is available for 40/night which i felt was comparable to other larger cities. I felt the valet parking was worth the cost and the guys did a great job. Front desk staff were always helpful!
Stayed 2 nights in May 2024

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the proximity to Chase stadium. Room was clean and staff was very friendly. Breakfast was also great. My family and I were pleasantly impressed and we will be returning.
Stayed 1 night in May 2024

8/10 Good

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ejoyed that the stadiums are close walking distance.
Stayed 1 night in May 2024

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Was able to walk to Chase Field for baseball game.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamara Nora Ann

Travelled with group
Liked: Staff & service, property conditions & facilities
We loved the location being 3 blocks from the baseball stadium and across the street from the basketball arena. 4-5 blocks from GREAT restaurants. While we didn’t use public transportation, it was right there as well. Plenty of storage in the room, and enjoyed having a mini kitchen. Breakfast provided was decent and loved having the bar open in the evenings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert, Niles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. Short walking distance to Chase Field. Staff was incredibly friendly. I wish I could have stayed longer.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stuart

Travelled with partner
The hotel location was perfect for our needs
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and walkable to all things downtown
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect clean hotel and within walking distance to Chase Field. Would definitely recommend if going to a Diamondbacks game. Staff was very friendly and hopeful. Would most definitely stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, lots of amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

angelina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect cause we went to a concert across the street. You had to pay 40 dollars for parking at the hotel
Stayed 1 night in Mar 2024

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and in a great location right by the Suns arena and Diamondbacks stadiums. Plenty of restaurant options too. Will definitely stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome experience. Friendly staff, great location, lots of options. We went to a Suns game and the back doors of the arena are right in front of the hotel. It was awesome.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown, walkable to restaurants, shopping, sports facilities, etc. Very clean and quiet. I didn’t realize it was valet parking only, no parking lot and very limited street parking. Would definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Katrina, Kodiak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Salathiel on 5 Mar 2024
Thank you we look forward to seeing you again!!!!

6/10 Okay

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible parking set up. You have to pay for valet that only fits a very limited amount of vehicles. We paid the full amount for the service, left and came back to be notified that valet was “full” causing us to park a few streets away & paying a separate parking fee for that lot.
Stayed 1 night in Feb 2024
Response from Salathiel on 2 Mar 2024
Good Afternoon I am sorry to hear about you experience with the parking situation at our property. As a new Downton property we are constantly working to improve the parking. Thank you for staying with us during this time. I do see we were able to issue you a full valet refund at you request during morning check out. If you would like to speak with someone further on the matter please reach out to us at 602-603-1111

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a great choice! They park your car for you, everything is within walkable distance, and right across the street from entertainment!! Will stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence, Rio Rancho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great, room was very clean, the only negative is that there is no parking
Stayed 1 night in Feb 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place if you don’t have a vehicle to park…
Hotel was very clean and nice. Room was nice and quiet, even though it’s right across from the Footprint Center. Shower head pressure was good which is usually a hang up for me. Staff was amazing and super nice. My only negative, but a big one, was the parking situation. We picked this hotel as we were attending a concert and it was one of few in the area that had Parking Available listed. They had a valet service which filled up before we arrived due to the event and the parking lot behind was being used for the concert. Signs showed it was $30 to park, but the attendants were trying to charge us $50 since we were hotel guests. We ended up having to park 2 blocks away and walk to the hotel amongst a few homeless folks. Because of this, probably won’t stay here again. It’s a shame as the place is brand new and clean and the staff was amazing, but their hands were tied with the situation.
Stayed 1 night in Feb 2024

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Conan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good just disappointed with the parking and the cost associated as it sounded like parking was included when I made my reservation. Also there is not enough parking at the hotel and the lots around are also very expensive.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Dunpeng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great breakfast and service
Stayed 3 nights in Feb 2024

8/10 Good

Bernadette

Travelled with family
Very close to the footprint center
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024

10/10 Excellent

Dominique

Stayed 3 nights in Jan 2024

10/10 Excellent

Rosana, Kearny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was hop,skip and a jump to footprint center.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tom

Travelled with partner
Industrial area near the train tracks Passing trains woke me up Proximity to the Footprint Center was great
Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente cómodo, y tranquilo.
Stayed 1 night in May 2024

10/10 Excellent

Stephanie, Québec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait pour aller au Chase Field
Stayed 1 night in May 2024

10/10 Excellent

Estefania

Stayed 2 nights in Apr 2024

6/10 Okay

JAIME

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Iván Enrique, Pachuca De Soto

Liked: Cleanliness, staff & service, property conditions & facilities
Ninguno.
Stayed 3 nights in Mar 2024

10/10 Excellent

JUAN R

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente es nueva
Stayed 1 night in Mar 2024