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Reviews of Holiday Inn Phoenix - Chandler, an IHG Hotel

3 out of 5
Holiday Inn Phoenix - Chandler, an IHG Hotel
1200 W Ocotillo Rd, Chandler, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 453 out of 721 reviews" "
Rating 8 - Good. 167 out of 721 reviews" "
Rating 6 - Okay. 56 out of 721 reviews" "
Rating 4 - Poor. 27 out of 721 reviews" "
Rating 2 - Terrible. 18 out of 721 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ouseli, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix-Chandler on 29 Apr 2024
Ouseli,Thank you for the 5 out of 5 rating! We're glad to know you enjoyed your stay with us!Cheers!

10/10 Excellent

PATRICIA GAIL

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location and nicer than expected. Would stay again.
Stayed 4 nights in Apr 2024
Response from Ira on 29 Apr 2024
Hello PATRICIA GAIL,Thank you for the perfect rating and feedback from your past stay with us. We look forward to your next visit :).

4/10 Poor

Michael

Sewage smells in lobby
Stayed 1 night in Apr 2024
Response from Ira on 15 Apr 2024
Hello, Michael Thank you for providing feedback and a rating from your previous stay with us.

10/10 Excellent

THOMAS MICHAEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2024
Response from Ira on 9 Apr 2024
Hello Thomas Michael, Thank you for the perfect rating. We look forward to your next visit. Warm regards, Ira

10/10 Excellent

Michael

Stayed 5 nights in Mar 2024
Response from Ira on 18 Apr 2024
Thank you for the 5 out of 5 rating!!!

6/10 Okay

Tiffany

Stayed 2 nights in Jan 2024
Response from Ira on 21 Mar 2024
Hello Tiffany, We appreciate you taking the time to rate our hotel. Thank you,Ira

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very accommodating.
Stayed 2 nights in Jan 2024
Response from Ira on 31 Jan 2024
Hello, MarkI'm excited to see that you enjoyed your stay with us! It's always a feeling of accomplishment when our guests are satisfied with their stay. We look forward to seeing you again!Warm regards, Ira

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
The washer and dryer was out of order. As someone who travels for work, this is very inconvenient. This is a common issue at many Holiday Inn’s. It’s like the ice cream machine at McDonald’s. This past month I’ve spent way too much time at sketchy laundromats across the country.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 29 Jan 2024
Hello, Ryan Thank you for the honest feedback regarding your past stay with us. We're sorry our machines were under Maintenace when you stayed at our hotel. We look forward to being able to accommodate you in the near future.

10/10 Excellent

Valerie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 30 Jan 2024
Thank You!

6/10 Okay

Ana

Stayed 3 nights in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 21 Mar 2024
Hello Ana, Thank you for the 3 out of 5 rating!

10/10 Excellent

john o

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect hobtel
Beautiful property. No USB ports in rooms. Only liquid soap, containers mounted too high for comfort. Otherwise extremely comfortable.
Stayed 1 night in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 22 Jan 2024
Hello, John Thanks for the feedback! We look forward to your next visit with us! Warm regards, Ira

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 22 Jan 2024
Thank you for the 10 out of 10 rating!

8/10 Good

marion

Stayed 1 night in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 23 Jan 2024
Hello, Marion Thank you for the rating. We look forward to your return.

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 17 Jan 2024
Thank you for staying with us and providing a perfect rating!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia shows the breakfast price to be $13.99. The hotel charged $15,99. Expedia shows the parking fee is $5/day, the hotel charged $10/day.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Phoenix-Chandler on 10 Jan 2024
Hello, Michael Thank you for the feedback! We look forward to seeing you during your next stay with us.Thank you, Ira

10/10 Excellent

Edna, Garden Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 8 Jan 2024
Hello, Edna Thank you for the perfect rating! We're happy you enjoyed your stay with us!Warm regards, Ira

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 5 Jan 2024
Thank you!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chandler Holiday Inn
We enjoyed everything. Nice, budget friendly room for a quick visit.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 5 Jan 2024
Thank you!

10/10 Excellent

Adolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was exceptional. Katherine at the front desk was friendly and took care of anything we asked of her. Great customer service.
Stayed 7 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 30 Dec 2023
Hello, AdolphThank you for providing detailed feedback from your recent experience with us. We're excited to see that we lived up to all expectations. We will pass the great kudos along to Catherine. Happy New Year, Ira

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and breakfast buffet staff were incredibly friendly and helpful
Stayed 2 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 27 Dec 2023
Hello, Robert We appreciate the perfect rating and feedback. We hope to see you back with us in the 2024 year. Warm regards, Ira

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice 👌
Stayed 1 night in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 26 Dec 2023
Hello, Vicky Thank you for taking the time to rate and provide feedback from you past experience with us. We look forward to seeing you in the future. Warm regards, Ira

10/10 Excellent

martinique

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 18 Dec 2023
Hello, Martinique Thak you for you for staying with us and providing a perfect rating! Happy Holidays!

8/10 Good

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Holiday Inn Phoenix-Chandler on 5 Feb 2024
Hello Autumn,Thank you for the rating and we look forward to your next visit with us. Warm regards, Ira

10/10 Excellent

JUDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 15 Dec 2023
Thank you for the 5 out of 5 rating!!!

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 10 Dec 2023
Thank you for rating your past stay with us!

6/10 Okay

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I attempted to move from this location to the other location in the same city. Both locations had plenty of rooms.. Told by the managment that they have a strict policy about changes on the day of arrival. So if I wanted to move locations 10 miles down the road I would be paying both locations.
Stayed 1 night in Dec 2023
Response from Ira on 7 Dec 2023
Hello, Donna -Thank you for providing us with honest feedback from your recent experience. We look forward to having you back as our guest in the future. Warm regards, Ira

10/10 Excellent

Todd Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with awesome food!
Stayed 3 nights in Dec 2023
Response from Holiday Inn Phoenix-Chandler on 5 Dec 2023
Hello, Andrew -Thank you for the perfect rating and feedback from your past stay! We hope to have you back with us soon. Warm regards, Ira

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay with the exception that the room smelled a like bit like dog poop. We used a deodorant so it was fine after that for the most part. It was an easy fix. I don’t know if the guest prior had a dog or what but that the only way I could explain the smell… We were honestly too tired to say anything about it or asked to change rooms. Overall the stay was great. Not a fan of the bed comfort level but that’s just me and what I’m used to.
Stayed 2 nights in Dec 2023
Response from Ira on 5 Dec 2023
Hello, Deborah - Thanks for providing honest feedback from your recent stay with us. We look forward to being able to accommodate you in the near future.

8/10 Good

Daniel, Converse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dark in all the parking areas, rooms were large and comfy. I would stay here again. Staff is friendly
Stayed 5 nights in Nov 2023
Response from Holiday Inn Phoenix-Chandler on 5 Dec 2023
Hello, Daniel -Thank you for providing us with honest feedback from your past stay with us. We look forward to being able to accommodate you in the near future. Warm regards, Ira

10/10 Excellent

Richard

Stayed 4 nights in Nov 2023
Response from Holiday Inn Phoenix-Chandler on 18 Dec 2023
Hello, Richard Thak you for you for staying with us and providing a perfect rating! Happy Holidays!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast had a nice varirety of options, could have been a little warmer. The room was clean and quite!
Stayed 4 nights in Nov 2023
Response from Holiday Inn Phoenix-Chandler on 20 Nov 2023
Hello, Robert - We look forward to having you back in the near future. Thank you for the honest feedback. Thank you,Ira

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Holiday Inn Phoenix-Chandler on 20 Nov 2023
Hello, Sandra - Thank you for staying with us and rating us 10 out of 10! Warm regards, Ira

10/10 Excellent

Arlene J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved layout of 341.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Phoenix-Chandler on 14 Nov 2023
Hello, Arlene - We truly appreciate your feedback and rating! We look forward to your next visit when in the Chandler area. Warm regards, Ira

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 2 Nov 2023
Hello, Richard -We truly appreciate your rating and feedback! We're happy to see that you enjoyed your stay! We look forward to your next stay with us here at Holiday Inn Ocotillo. Warm regards,

4/10 Poor

john

Stayed 2 nights in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 17 Nov 2023
Hello, John Thanks for taking the time to rate your previous experience. We would love to hear more if you give us a call at the hotel. Thank you,Ira

4/10 Poor

Karen

Stayed 1 night in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 26 Oct 2023
Hello, Karen - We would love to be able to connect regarding your previous stay with us. We also appreciate you choosing our hotel as a place to accommodate you when in the Chandler area. Warm regards,Ira

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to our venue. Very clean. Beds are a little hard but fine for a night or two.
Stayed 1 night in Oct 2023
Response from Ira on 16 Oct 2023
Hello, Nicholas - We appreciate your honest feedback. We also would like to thank you for choosing our hotel to accommodate you while in town. We look forward to seeing you again when in the Chandler area.Warm regards. Ira

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nate at the front desk made us feel very welcome
Stayed 2 nights in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 16 Oct 2023
Hello, Nora - Thank you for taking the time to rate your experience. Nate will be pumped to know that he made you feel welcomed! We look forward to being able to accommodate you again in the future. Warm regards, Ira

8/10 Good

Brock

Stayed 12 nights in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 3 Nov 2023
Hello, Brock - Thank you for rating your previous stay with us! We look forward to your next visit. Warm regards, Ira

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so clean and nice, quiet and safe! Only thing is it needs a bench out front to sit on while having coffee and waiting for your ride! Please!
Stayed 3 nights in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 13 Oct 2023
Hello, Lisa - Thank you for the feedback and we truly appreciate you staying with us. We're happy to see that you enjoyed your time with us.Warm regards, Ira

2/10 Terrible

Lopez

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Liked because of the bathtub. Was dirty, had to go to store for cleaning products. Refrigerator was terrible to.
Stayed 1 night in Oct 2023
Response from Ira on 13 Oct 2023
Hello, Lopez - We're disappointed to see that your stay didn't live up to either of our expectation. Our team takes pride in delivering exceptional service, unfortunately we fell short of doing so. We look forward to welcoming you back and ensure that we will create a memorable experience. Warm regards, Ira

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 9 Oct 2023
Hello, Carlos - Thank you for the perfect rating! We're glade that your stay lived up to expectation! We will see you back with us soon!Warm regards, Ira

10/10 Excellent

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guy’s in the front desk are excellent.
Stayed 1 night in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 9 Oct 2023
Hello, Esperanza - Thank you for the perfect rating! We appreciate you staying with us! Warm regards, Ira

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Convenent to everything we were doing while in the Chandler area.
Stayed 4 nights in Oct 2023
Response from Holiday Inn Phoenix-Chandler on 27 Oct 2023
Hello, Don - Thank you for your feedback and rating! We look forward to your next visit. Warm regards, Ira

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ira on 26 Sept 2023
Hello,Thank you for the rating and we look forward to your next visit with us! Thank you,Ira

10/10 Excellent

Jana

Stayed 3 nights in Sep 2023
Response from Ira on 26 Sept 2023
Hello, Jana - Thank you for the perfect rating! We look forward to your next arrival! Warm regards, Ira

10/10 Excellent

Jeri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Phoenix-Chandler on 26 Sept 2023
Hello, Jeri - We appreciate the 10 out of 10 rating! We're happy to see that your stay went well! Warm regards, Ira

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ira on 18 Sept 2023
Hello, Thank you for the perfect rating! We look forward to your return!

10/10 Excellent

Sylvia

Stayed 1 night in Sep 2023
Response from Holiday Inn Phoenix-Chandler on 9 Oct 2023
Hello, Sylvia - Thank you for the great rating! I'm happy to see that you had a great time with us! Please visit us when back in the Chandler area. Warm regards, Ira

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere and silent auction!
Have stayed several times and always had a great experience. Great location, pool and bar/restaurant. I really like the silent memorabilia auction, even won a Jim McMahon helmet once. I would recommend that the hotel upgrade the rooms to be equipped with USB ports, otherwise a great stay as usual.
Stayed 4 nights in Sep 2023
Response from Ira on 12 Sept 2023
Good morning, Thank you for providing us with details of your previous stay. We're always excited to see how our guests experiences within our hotel went through the stay! Thank you for the feedback and we look forward to your next visit!Warm regards, Ira