All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The front desk was very kind and welcoming. The free breakfast was great.
Charie
Stayed 1 night in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 May 2024
Hi Charie! Thank you for your 5-star rating and review. We are so happy to hear that our front desk to was kind and welcoming and that you enjoyed your complimentary breakfast. We hope to welcome you back again soon!
We requested to cancel this reservation due to a medical emergency with our child, however, they would not refund us for the room. We got the run around from both them and Expedia. Poor service all the way around.
Jack
Stayed 1 night in May 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 21 May 2024
Hi there, Jack, and thank you for sharing your feedback with us. We apologize for the inconvenience this has caused, but when guests book through Expedia, we are limited on how we can help with reservations. We want to encourage you to book directly next time so we can assist in the event you need to cancel again. Again, we are sorry for the inconvenience this has caused and we hope you give us another try in the future.
Response from Embassy Suites Hilton Phoenix Downtown North on 14 May 2024
Thank you for the 5 out of 5 rating on Expedia! We are so glad you enjoyed your stay with us.
2/10 Terrible
Ahmed, Wilton
11 May 2024
I checked out early. Upon checkout I asked for the last night refund. They indicated that I need to contact the travel agency. I contacted the agency that in turn contacted the hotel and then declined the refund.
Ahmed
Stayed 5 nights in May 2024
Response from Stephen on 12 May 2024
Thank you so much for your feedback and we very much look forward to your next stay with the Embassy Suites Downtown North!
Beautiful property, breakfast options were great, staff was amazing. Booked a handicap room unfortunately shower was a tub and they did not have shower chairs. Other than that everything else was amazing.
Vanessa
Stayed 1 night in May 2024
Response from stephen on 12 May 2024
Thank you so much for your feedback and we very much look forward to your next stay with the Embassy Suites Downtown North!
We had a wonderful stay, but we were unable to lower the heat in our room (Rm 613) and it was uncomfortable. We did not contact the front desk to let them know (we were tired) and no doubt you would have addressed the issue.
Laura
Stayed 1 night in Apr 2024
Response from Stephen on 12 May 2024
Thank you so much for your thoughts,and thank you for giving us the benefit of the doubt. We wish you the best and safe travels. Thank you!
Staff was very helpful with check-in.
The free breakfast was well stocked and delicious.
The room was clean and comfortable.
Deborah
Stayed 2 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 30 Apr 2024
Thank you for the 5-star rating and review, Deborah, we are so glad that our staff was helpful with check-in, and that you enjoyed our complimentary breakfast. We always strive to keep our hotel clean and comfortable for our guests, and it sounds like we did just that! Thank you again, we hope you stay with us in the future.
Everything from our room to the area and customer service was great
Lisa
Stayed 2 nights in Feb 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 30 Apr 2024
Thank you so much for this excellent rating and review, Lisa. We are happy to hear that everything from your room to the customer service was great. We hope to welcome you back again in the future.
The mattress was excellent and the water pressure was wonderful.
Verna N
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
We are so happy to hear that you were pleased with our comfortable beds and the wonderful water pressure in the shower! We hope you stay with us again in the future, Verna!
2/10 Terrible
Jim
Travelled with family
21 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Dirty restroom dirty sheets
Jim
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you for sharing some details about your recent stay with us. We are so sorry that your experience was less than ideal. We appreciate all feedback, especially after a negative experience, as it allows us to learn from our mistakes and provide a better experience moving forward. Please call our hotel and ask to speak to Junior Garcia about your experience with us and share any suggestions. Thank you for reviewing our hotel.
The staff were friendly, informative, and easily correct my error.
I will stay there again.
Melody
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Hi Melody! Thank you for taking the time to share your experience staying with us on Expedia. We are happy to hear that our staff was friendly and informative, and was able to resolve your error. We look forward to your next stay!
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you so much for the 5-star rating on Expedia! We are thrilled to hear that you were pleased with our property as well as our amenities. We hope you stay with us again in the future!
Friendly staff, nice breakfast, nice rooms. All around nice stay.
Jennifer
Stayed 3 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 23 Apr 2024
Thank you for the 5-star rating on Expedia, Jennifer! We are happy to hear that you had an all-around nice stay with us.
10/10 Excellent
Jared
17 Apr 2024
Liked: Cleanliness, staff & service
Great place
Jared
Stayed 2 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 19 Apr 2024
Thank you for the 5-star rating on Expedia, Jared! We are happy you enjoyed your stay with us!
4/10 Poor
benjamin
Business traveller
17 Apr 2024
Liked: Amenities
Disliked: Staff & service
Went with a group for a conference. Internet didn't work for the first day, room service sent the daily special instead of what I ordered, the laundry machines were broken (repeatedly). Location and cleanliness were good except we all had a moth infestation.
benjamin
Stayed 3 nights in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 19 Apr 2024
Hi there, Benjamin. We want to apologize that your hotel stay fell short of your expectations. We would appreciate the opportunity to discuss your experience and learn how we can improve. Please call our hotel and ask to speak to Junior Garcia about your experience with us. Thank you for reviewing our hotel.
Response from Embassy Suites Hilton Phoenix Downtown North on 16 Apr 2024
Thank you for taking the time to rate your stay with us here at Embassy Suites by Hilton Phoenix Downtown North. We are happy to hear you had a 5 out of 5 stay with us! We are happy you enjoyed the indoor pool as well.
10/10 Excellent
Frances
12 Apr 2024
Frances
Stayed 1 night in Apr 2024
Response from Sarah on 6 May 2024
It was wonderful to have you here with us while you were here in Phoenix. We hope to have an opportunity to serve you again the next time you visit. Have a Great Week!
10/10 Excellent
Dorota
10 Apr 2024
Liked: Property conditions & facilities
Dorota
Stayed 1 night in Apr 2024
Response from Sarah on 11 Apr 2024
Thank you so much for your feedback. We truly value your opinion and thoughts We are glad that you enjoyed your stay with us. We hope to have an opportunity to serve you again.
6/10 Okay
Mike
7 Apr 2024
Liked: Cleanliness
Mike
Stayed 2 nights in Apr 2024
Response from Sarah on 9 Apr 2024
Thank you so much for sharing your experience. It was a pleasure to have you here and we hope to see you again.
10/10 Excellent
Michael
Travelled with family
6 Apr 2024
Liked: Cleanliness, amenities
It was a great place
Michael
Stayed 1 night in Mar 2024
Response from Sarah on 9 Apr 2024
Thank you for taking your time to share your experience. We really value your feedback. We wish you a great week for now and hope to see you soon again.
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you for the 5-star rating, Charles! We are glad that you enjoyed our complimentary breakfast. We are sorry to hear about the noise issue, we will let our team know about this.
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you so much for the 5-star rating! We are happy to hear that you and your family had a great stay with us. We hope you all come back in the future.
10/10 Excellent
Matt
4 Apr 2024
Matt
Stayed 1 night in Apr 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 26 Apr 2024
Thank you so much for the 5-star rating, Matt! We hope you enjoyed everything!
6/10 Okay
Chet
Travelled with pets, Travelled with partner
3 Apr 2024
Liked: Property conditions & facilities
The courtesy breakfast was very nice. The room was very noisy. The neighborhood is not very nice around the property so I would not want my wife or daughter roaming around at night without an escort.
Chet
Stayed 3 nights in Mar 2024
Response from Embassy Suites Hilton Phoenix Downtown North on 5 Apr 2024
Thank you for your feedback, Chet. We are sorry to hear about your noise issue, and we will let our team know about this. We hope you give us another try in the future!