Title: TOYOKO INN PHNOM PENH Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=11279313&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # TOYOKO INN PHNOM PENH Hotel with a restaurant, near Riverside ## Photo gallery for TOYOKO INN PHNOM PENH ![Front of property - TOYOKO INN PHNOM PENH (Phnom Penh)](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/8592066d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, desk, blackout curtains, iron/ironing board - TOYOKO INN PHNOM PENH (Phnom Penh)](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/4073171d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - TOYOKO INN PHNOM PENH (Phnom Penh)](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/fe7be253.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre - TOYOKO INN PHNOM PENH (Phnom Penh)](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/b1e1d272.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - TOYOKO INN PHNOM PENH (Phnom Penh)](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/191f11ae.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Independence Monument, TOYOKO INN PHNOM PENH offers a warm welcome with breakfast, dry cleaning services, and a lively bar. Connect with colleagues at the conference center or unwind in the restaurant. With luggage storage and multilingual staff available 24/7. ## Reviews 7.8 Good ## Popular amenities - Restaurant - Air-conditioning - Business services - Bar - Laundry room - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 21 - Dec 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11279313&PinnedHotelID=11279313&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 10 of 10 rooms ### View all photos for Deluxe Twin Room, Non Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/a1e942c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Non Smoking ### Highlights Air conditioning Kitchenette Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom - 344 sq ft - City view - Sleeps 2 - 2 Queen Beds ### View all photos for Deluxe Single Room, Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/1ae8beb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single Room, Smoking ### Highlights Air conditioning Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom Bidet - 172 sq ft - City view - Sleeps 1 - 1 Queen Bed ### View all photos for Deluxe Single Room, Non Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/1ae8beb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single Room, Non Smoking ### Highlights Air conditioning Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom Bidet - 172 sq ft - City view - Sleeps 1 - 1 Queen Bed ### View all photos for Twin Room, Non Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/8f79c155.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Non Smoking ### Highlights Air conditioning Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom Bidet - 172 sq ft - City view - Sleeps 2 - 2 Large Single Beds ### View all photos for Deluxe Twin Room, Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/a1e942c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Smoking ### Highlights Air conditioning Kitchenette Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom - 344 sq ft - City view - Sleeps 2 - 2 Queen Beds ### View all photos for Twin Room, Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/8f79c155.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Smoking ### Highlights Air conditioning Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom Bidet - 172 sq ft - City view - Sleeps 2 - 2 Large Single Beds ### View all photos for Basic Triple Room, 3 Single Beds, Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/ceba43cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room, 3 Single Beds, Smoking ### Highlights Air conditioning Kitchenette Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom - 344 sq ft - City view - Sleeps 3 - 3 Single Beds ### View all photos for Basic Triple Room, 3 Single Beds, Non Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/ceba43cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room, 3 Single Beds, Non Smoking ### Highlights Air conditioning Kitchenette Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom - 344 sq ft - City view - Sleeps 3 - 3 Single Beds ### View all photos for Basic Double Room, 1 Queen Bed, Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/e2307cfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Queen Bed, Smoking ### Highlights Air conditioning Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom Bidet - 172 sq ft - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Basic Double Room, 1 Queen Bed, Non Smoking ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11280000/11279400/11279313/e2307cfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Queen Bed, Non Smoking ### Highlights Air conditioning Fridge TV Blackout curtains Hairdryer Shower/bath combination Private bathroom Bidet - 172 sq ft - City view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/450000/447800/447793/2a590047_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Raffles Hotel Le Royal Daun Penh - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPhnom-Penh-Hotels-TOYOKO-INN-PHNOM-PENH.h11279313.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPhnom-Penh-Hotels-TOYOKO-INN-PHNOM-PENH.h11279313.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C11.55190%2C104.93822&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OCuPmk6IYjmlmYdWxREmxtI-U5o=) No.11, Koh Pich Road (No.78), Sangkat Tonle Bassac, Phnom Penh #### What's nearby - AEON Mall \- 7 min walk \- 0.4 miles - NagaWorld Casino \- 7 min walk \- 0.4 miles - Riverside \- 15 min walk \- 0.8 miles - Independence Monument \- 17 min walk \- 0.9 miles - Royal Palace \- 17 min walk \- 0.9 miles #### Getting around - Phnom Penh Railway Station - 13 min drive - Techo Intl. Airport (KTI) - 46 min drive #### Restaurants - ‪La Vida Sky Bar - ‬4 min walk - ‪Starbucks - ‬4 min walk - ‪金街地产 - ‬4 min walk - ‪金边桑拿会所张涛V信zt050597 - ‬1 min walk - ‪赛丽亚水疗会所【王森】 - ‬1 min walk ## About this property ### TOYOKO INN PHNOM PENH Hotel near Riverside Located close to Independence Monument and Silver Pagoda, TOYOKO INN PHNOM PENH provides free breakfast, dry cleaning/laundry services and a bar. A conference centre and a restaurant are available to all guests. You'll also find perks such as: - A round-trip airport shuttle (surcharge), a water dispenser and free newspapers - Meeting rooms, luggage storage and a lift - A computer station, multilingual staff and a front desk safe Room features All 328 rooms feature comforts such as air conditioning, as well as amenities such as safes. More conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - Fridges, daily housekeeping and desks ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/111000000/110390000/110383800/110383713/3ffc661e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MekongView 6 Residence Sky Pool Phnom Penh - Pool - Kitchen - Parking included - Free Wi-Fi 8.0 Very good 1 review £26 includes taxes & fees 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=110383713&PinnedHotelID=110383713&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/101000000/100210000/100203600/100203522/5dd4fb58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emerald Hotel Residence Chamkar Mon - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping 8.0 Very good 3 reviews £20 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=100203522&PinnedHotelID=100203522&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/94000000/93170000/93165100/93165057/2a920205.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Joli Hotel Sen Sok - 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25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=91443155&PinnedHotelID=91443155&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/107000000/106440000/106437400/106437329/5830a2fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Try Residence The Elysée Koh Pich Chamkar Mon - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 6.8 5 reviews £32 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=106437329&PinnedHotelID=106437329&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/14000000/13460000/13457100/13457042/cf17e872.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Relax Hotel Chamkar Mon - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 195 reviews £18 includes taxes & fees 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=13457042&PinnedHotelID=13457042&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/114000000/113050000/113042500/113042483/15f3ac61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Skyline Serenity 1Bedroom-The Peak Chamkar Mon - Pool - Washing machine - Free Wi-Fi - Lake view £46 includes taxes & fees 31 Dec - 1 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=113042483&PinnedHotelID=113042483&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/84000000/83920000/83913300/83913284/d1c6b49c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Penthouse Residence Chamkar Mon - Pool - Free Wi-Fi - Air-conditioning - 24/7 front desk [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=83913284&PinnedHotelID=83913284&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/25000000/24300000/24295300/24295202/9e488354.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Bridge Club Chamkar Mon - Pool - Parking included - Free Wi-Fi - Restaurant 7.2 Good 210 reviews £22 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=24295202&PinnedHotelID=24295202&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A restaurant ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - Computer station - Conference centre - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - TV ### Food and drink - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 10 PM Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 12 per vehicle (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as TOYOKO INN PHNOM PENH TOYOKO PHNOM PENH TOYOKO INN PHNOM PENH Hotel TOYOKO INN PHNOM PENH Phnom Penh TOYOKO INN PHNOM PENH Hotel Phnom Penh ## Frequently asked questions ### Is TOYOKO INN PHNOM PENH pet-friendly? ### How much is parking at TOYOKO INN PHNOM PENH? ### What time is check-in at TOYOKO INN PHNOM PENH? ### What time is check-out at TOYOKO INN PHNOM PENH? ### Does TOYOKO INN PHNOM PENH provide a shuttle to the airport? ### Where is TOYOKO INN PHNOM PENH located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## TOYOKO INN PHNOM PENH Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.6 Location ### 7.8 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 39 8 - Good 54 6 - Okay 29 4 - Poor 9 2 - Terrible 4 ## Reviews ### 6/10 Okay #### Verified traveller 9 Sept 2020 Liked: Cleanliness Disliked: Property conditions & facilities 朝食に白米が食べられるというクチコミを見てこちらに決めました。 コロナの影響でお客さんが少ないでしょうし仕方ないのかもですが、楽しみにしていた朝食が冷たいパンとソーセージ、目玉焼きがto go boxに入れられており、トースターはおろか、塩コショウやケチャップ等もないと言われ、このホテルにした意味が半分はなくなりました。 冷蔵庫はありますが温度調節のつまみが取れており回せず、結局冷える事なく利用できませんでしたし、時計の電池も切れたまま放置され意味がなかったです。 とはいえカンボジア在住の私には、半年ぶりの湯船はありがたかったですし、お部屋は清潔でした。 ##### Verified traveller Stayed 1 night in Sep 2020 ### 8/10 Good #### むっきー, 日本、京都 14 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities シャワーのお湯の調整が、少し残念でした？！…>\_<… お水を別料金で買ったのですが、部屋に入れておいてくれて助かりました！(๑˃̵ᴗ˂̵) ##### むっきー Stayed 2 nights in Feb 2020 ### 8/10 Good #### Verified traveller 12 Feb 2020 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities シャワー🚿のお湯が出たり出なかったり、 ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 8 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean & comfort Not far away from exhibition This is good hotel around Koh Petch, Cambodia ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller 22 Jan 2020 Liked: Staff & service Disliked: Amenities, property conditions & facilities エレベーターや朝食会場のキャパシティが明らかに足りていない。 ##### Verified traveller Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### CHUN KUO 22 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 物超所值的飯店 很棒的飯店，大廳接待有禮貌，還有機場接送，地點也很棒，早餐好吃，唯一小缺點就是房間小了點，但不影響整體評價。向大家推薦 ##### CHUN KUO Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Verified traveller 28 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities 部屋が狭いです。仕方ないですね。 ##### Verified traveller Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller 10 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Small room , Clean and convention. Good hotel. Location wise it's near Aeon Mall (5 min walk) ##### Verified traveller Stayed 5 nights in Sep 2019 ### 8/10 Good #### Agnes 2 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 超值飯店 飯店人員服務親切及到位, 是出差人士最佳的選擇! ##### Agnes Stayed 6 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller 13 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities Cbjktfoitfggjiuwyehebe eejdhdjsjejd d djsksjsjdjvdgsgue e shsjsidjdjdjdjdb ##### Verified traveller Stayed 2 nights in Jul 2019 ### 8/10 Good #### yoyo 26 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 日本の東横インそのもので、日本人にとってはとても安心感があります。清潔で居心地が良い。フロントスタッフは日本語が話せなかったのが、あら？と思った。 ##### yoyo Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller 2 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 日系ビジネスホテルです、ｼﾝｸﾞﾙは狭く、ﾀﾞﾌﾞﾙは無駄に広いけど…まあまあです。 ##### Verified traveller Stayed 2 nights in May 2019 ### 2/10 Terrible #### Irene 3 May 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel I have ever stayed The hotel has the worst customer service. Upon arrival at about 3.30pm, we were told that check in time is 4pm and check out is 10am, strictly no extension unless we are club members. We were told to hang around the lobby till 4pm, very inflexible. When we request for 1 extra towel, we were told it is chargeable as 1 guest is entitled to 1 towel per day. The next day when we got back to the hotel, we noticed that the hand towels were not changed as one of the towels was damped. I called for a change of towels but was told to pick up from the front desk myself. At the front desk, the receptionist said that housekeeping has complained that we put our skincare and cosmetic on one of the hand towels, if there is stain, we will be charged upon check out. This was really annoying. When I asked why the towels were not changed, she said they were still clean, no need to change. This was so contradicting. How do they determine if the towels are dirty enough to change? When there is stains? And we are charged for stains!!! Not only towels were not changed, the cups we used were not washed, toilet rolls and tissue were not replenished. When we asked for toilet rolls, we were told to wait till housekeeping make up our room to replenish. We have to insist that we get the toilet rolls. I wonder what does the housekeeping do everyday. We stayed on a non-smoking floor but the corridor smell of cigarette and saw cigarette butt on the floor. Our 3 nights stay was very unpleasant. ##### Irene Stayed 3 nights in Apr 2019 ### 8/10 Good #### chungyung 2 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 房間很乾淨清潔 住宿的地點在市中心, 要吃東西都很方便, 房間不大, 但就是日式的, 很乾淨清潔 ##### chungyung Stayed 1 night in Mar 2019 ### 8/10 Good #### WEI HUNG 25 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good hitel Hotel are clean N staff kind helpful good value for the money ##### WEI HUNG Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Narisara 24 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort โรงแรมดี ห้องเล็กไปนิดคะ แต่ไม่ค่อยได้อยู่ที่ห้องมากนักก็ถือว่าคุ้มค่าค่ะ มีรถ shuttle bus​ไปส่งบริเวณใกล้ๆโดยไม่คิดเงิน บริการดี สะอาด มีรถแท็กซี่เรียกได้หน้าโรงแรม อยู่ไม่ไกลจากอิออนสาขาแรก เดินไปซื้อของทานได้คะ อาหารเช้าอร่อยและมีกลิ่นอายของความเป็นญี่ปุ่นค่ะ ##### Narisara Stayed 5 nights in Jan 2019 ### 4/10 Poor #### K 4 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities 日本国内はよく利用するので比べるとやはり現地スタッフ教育を徹底すべきだと思いました。日本人には厳しい品質だと思うし現地の同等金額のホテルと比べても劣る部分が多々有ると思います。まず施設は清潔ですがスタッフが不潔で汗臭さなどが廊下などの共用部分にいつまでも残っており挙げ句の果ては匂いの元の人間が奥まった共用部分の床で寝てましたよ？23階のバーに金曜日21時くらいに行くと客が1人も居らず男性スタッフが2人ソファーで寝てましたよ？フードも日本の味には程遠く不味いですが日本人が管理しているのでしょうか？これではまた宿泊したいとは到底少なくとも私には思えません！言っておきますが私は神経質ではないですし色々な国にも行きますが本当にここの品質は不快でした！ ##### K Stayed 2 nights in Feb 2019 ### 6/10 Okay #### Verified traveller 4 Mar 2019 Liked: Cleanliness Disliked: Property conditions & facilities 日本国内はよく利用しているので飛行機が深夜便の為帰国最終日に2泊取って2泊目は夕方まで利用しました。良い点はバスタブがある事と朝食のレストランが23階で眺望が昼夜共に大変良い事です。悪い点はやはり現地スタッフですね〜施設は日本そのままですが私の部屋の側にリネン室？が有り廊下中が汗臭く不快になるような人が大声でウロウロして日中は奥まった所で寝てましたしまた臭いので本当に不快でした！また金曜日の夜21時頃レストランに行くと客は無しで2人スタッフがソファで寝ており慌てて起きてまして日本式カレーがあるので注文しましたが薄めたような何とも残念な味で全く日本の味とは程遠かったです！もっと管理教育をしないと日本人は利用しなくなるんじゃないでしょうか？あとシャワーが全く熱くならず浴槽に浸かる事も出来ませんでした！方のホテルと比べても値段、品質、立地もあまり良いとは言えません！日本人の皆さんの参考になればと思います。 ##### Verified traveller Stayed 2 nights in Feb 2019 ### 4/10 Poor #### Verified traveller 3 Mar 2019 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Small room and check in time is too late and check out time is too early!! . I will never stay in the location again. ##### Verified traveller Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Verified traveller 24 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities 日本語が話せるスタッフがいて、１人旅で初めてのカンボジア旅行の私には心強かったです。 ##### Verified traveller Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller 24 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities 日本語が話せるスタッフがいて、初めてで１人旅のカンボジアの私には心強かったです。 日本にいるような安心感で、ゆっくりすごせました！ ##### Verified traveller Stayed 2 nights in Feb 2019 ### 6/10 Okay #### Ping Man 22 Feb 2019 Liked: Cleanliness #### 可以接受 早餐不好吃。 ##### Ping Man Stayed 2 nights in Feb 2019 ### 4/10 Poor #### Verified traveller 19 Feb 2019 Disliked: Staff & service, property conditions & facilities レストランが休みの日は明記してほしい。 何も書いてないので行ったら休みなのはガッカリ！ ##### Verified traveller Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Yoko 13 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and warm, not far from exhibition hall I can sleep well and good service. :) ##### Yoko Stayed 5 nights in Jan 2019 ### 10/10 Excellent #### Tomoko 21 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### リーズタブルな料金で居心地の良いホテル 2年前にも泊まりましたが、スタッフの対応や部屋の状態は良くなっていました。 朝ごはんは美味しかったですし、十分に清潔なお部屋、WIFIなどに感謝してます。また利用します。 ##### Tomoko Stayed 2 nights in Jan 2019 ## Expedia's Latest Trends ### Hotels > [The Bear Hotel](https://www.expedia.co.uk/Esher-Hotels-The-Bear-Hotel.h4817100.Hotel-Information) > > [Grand Hôtel La Cloche Dijon - MGallery Collection](https://www.expedia.co.uk/Dijon-Hotels-Grand-Hotel-La-Cloche-Dijon-MGallery.h390.Hotel-Information) > > [Hotels in Carlisle](https://www.expedia.co.uk/Carlisle-Hotels.d6561.Travel-Guide-Hotels) > > [5 Star Hotels in Inkberrow](https://www.expedia.co.uk/5Star-Inkberrow-Hotels.s50-0-d3000389707.Travel-Guide-Filter-Hotels) > > [2-bed Caravan at Billing Aquadrome Northampton](https://www.expedia.co.uk/Northampton-Hotels-2-Bed-Caravan-At-Billing-Aquadrome-Northampton.h69730698.Hotel-Information) > > [Grandi by Center Hotels](https://www.expedia.co.uk/Reykjavik-Hotels-Grandi-By-Center-Hotels.h45668818.Hotel-Information) > > [Palace Gate Hotel & Resort by EHM](https://www.expedia.co.uk/Phnom-Penh-Hotels-Palace-Gate-Hotel-Resort.h18519685.Hotel-Information) > > [Son Julia Country House & Spa](https://www.expedia.co.uk/Llucmajor-Hotels-Son-Julia-Country-House.h1339971.Hotel-Information) > > [Villas Celebration](https://www.expedia.co.uk/Celebration-Villas.d602896-aaVillas.Travel-Guide-Accommodation) > > [Hotels in Winchester](https://www.expedia.co.uk/Winchester-Hotels.d5477.Travel-Guide-Hotels) > > [Hôtel La Nouvelle République & Hammam](https://www.expedia.co.uk/Paris-Hotels-Hotel-La-Nouvelle-Republique.h19291630.Hotel-Information) > > [Fusion Suites Phuket Patong](https://www.expedia.co.uk/Phuket-Hotels-MAI-HOUSE-Patong-Hill.h16029278.Hotel-Information) > > [White Hart, Andover by Marston's Inns](https://www.expedia.co.uk/Andover-Hotels-White-Hart.h32617953.Hotel-Information) > > [The Knaresborough Inn - The Inn Collection Group](https://www.expedia.co.uk/Knaresborough-Hotels-Dower-House-Hotel.h12892.Hotel-Information) > > [Monsoon Riverside Hotel](https://www.expedia.co.uk/Phnom-Penh-Hotels-Monsoon-Boutique-Hotel.h5448006.Hotel-Information) > > [Hotels in Lands End](https://www.expedia.co.uk/Lands-End-Hotels.d2049.Travel-Guide-Hotels) > > [Sandaya Luxury Suites](https://www.expedia.co.uk/Paros-Hotels-Sandaya-Luxury-Suites.h36119803.Hotel-Information) > > [Hotel Karbelsun](https://www.expedia.co.uk/Fethiye-Hotels-Hotel-Karbelsun.h21880846.Hotel-Information) > > [Hyatt Regency Phnom Penh](https://www.expedia.co.uk/Phnom-Penh-Hotels-Hyatt-Regency-Phnom-Penh.h59670982.Hotel-Information) ### Flights > [Flights from Faro (FAO) to Barcelona (BCN)](https://www.expedia.co.uk/lp/flights/fao/bcn/faro-to-barcelona) > > [Virgin Atlantic London (LHR) to Montego Bay (MBJ) flights](https://www.expedia.co.uk/lp/flight-routes/virgin-atlantic-from-heathrow-to-sir-donald-sangster-intl/vs/lhr/mbj) > > [Flights from Gatwick (LGW) to Dundee (DND)](https://www.expedia.co.uk/lp/flights/lgw/dnd/london-to-dundee) > > [Flights from Newcastle-upon-Tyne (NCL) to Hurghada (HRG)](https://www.expedia.co.uk/lp/flights/ncl/hrg/newcastle-to-hurghada) > > [Flights from Lagos (LOS) to London (LHR)](https://www.expedia.co.uk/lp/flights/los/lhr/lagos-to-london) ### General > [Visit Parma](https://www.expedia.co.uk/Parma.dx2828) > > [Visit Egmond aan Zee](https://www.expedia.co.uk/Egmond-Aan-Zee.dx5490) > > [Visit Stoke-on-Trent](https://www.expedia.co.uk/Stoke-On-Trent.dx5701) ---