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Reviews of Royal Inn

3.5 out of 5
Royal Inn
128D8 SOTHEAROS BLVD, Tonle Bassac,, Chamkamorn, Phnom Penh, PNH

Reviews

6.8
Rating 10 - Excellent. 26 out of 221 reviews" "
Rating 8 - Good. 82 out of 221 reviews" "
Rating 6 - Okay. 83 out of 221 reviews" "
Rating 4 - Poor. 20 out of 221 reviews" "
Rating 2 - Terrible. 10 out of 221 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Quick trip should have been longer
Previous few days were hard so our stay here was a happy ending!

10/10 Excellent

Paul, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located
Nice hotel, clean spacious room with large bathroom. Close to shops and transport. Staff go out of their way to make your stay the best.

10/10 Excellent

Drew, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable with friendly staff
I've stayed at a few 3-to-4 star hotels in PP and this one is my favorite so far. Although the location is set away from common tourist areas, it is relatively quiet, very clean and modern in its decor. The staff are also very friendly and accommodating. The free breakfast is on the small side, but the food and coffee are good. The room size is also comparatively large for the price. I would recommend this hotel to anyone looking for a medium-end room in PP.
Response from Boromey on 22 Mar 2017
Thank you very much for your great review, we hope to serve for your next trip to Phnom Penh, we look forward to see you soon. Have a very nice day!

8/10 Good

Julia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
This hotel was in a good location for local attractions as well as getting to the the Genocidal museums. The staff here were very nice & helps us with booking various trips we had planned
Response from Boromey Leng on 16 Feb 2017
Thank you very much for choosing our hotel as your accommodation for Phnom Penh. We deeply thanks for your compliments, we will improve our service to meet your expectation. We hope to meet you again for your next trip to Phnom Penh.

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located near to the local clubbing area, Epic Club and the newly opened Marque Club. Near Nagaworld Casino too. Staff was helpful and friendly.

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 23 Feb 2017
Thank you very much for your helpful review, we hope to serve next time...

2/10 Terrible

sopheak, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room smell of cigarette no widow ..the picture and room is not the same .

8/10 Good

Yutzu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people was very friendly and gave me some good advices. The only thing is about the air conditioner is not cool enough.
Response from General Manager on 19 Dec 2016
Thank you very much for staying with our hotel, hope to see again next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique are very nice and quiet
Really enjoy my stay. Beautiful place. Friendly staff. Love the room.
Response from Boromey Leng on 25 Oct 2016
Thank you for your stay and trust. We are craving for better services and hope to provide all those improvements to you next time you travel here. Have a very nice day!

6/10 Okay

Robert, Sittingbourne

Lovely hotel
Lovely hotel that overlooked a nice park/square. The room was very nice and the beds very comfortable. The bathroom was roomy and very clean. I/we would use this hotel again and recommend it.
Response from General Manager on 16 Aug 2016
Dear Value Guest, Greeting from Royal Inn Boutique Hotel. Thank you very much for to choose our Hotel Property as your Phnom Penh accommodation and spending a time writing us your wonderful experiences. It is our great honor to have a great honorable guest like you to stay with us. And it is also help us to get more trusts from our prospected guest. We will share your comments with our team in order to improve and cheers their good performance. Once again on behalf of Royal Inn staff we would like to thank for your opportunity that you gave us to serve, we insistently hope for your returns. Best regard, Boromey Leng

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good Location, Great View
I booked a Junior Suite but was upgraded to a Superior Suite. The room was spacious and comfortable and the balcony had an excellent view of the river.
Response from Boromey on 1 Sept 2016
Thank you very much for choosing our hotel as your accommodation while you were staying in Phnom Penh, and thanks for your great review, I would like to clarify on your comment about no elevator, actually we have our elevator for use maybe it is our mistake that did not inform upon your check in. In the name of all staffs of Royal Inn hotel I hope to see you again for your next trip to Phnom Penh and we will absolutely serve with improved service. Best Regard, Royal Inn Hotel

6/10 Okay

Wayland, New York

Deluxe Double Balcony Room not 35 m2, it's 24 m2
I booked the deluxe Double Balcony Room listed as 35 m2 on hotels.com, but when I measured the room, including the balcony, it's only 24 m2. The room was spacious enough at that size, no need to embellish it up to 35 m2. The bed was unique in that it had a canopy. The balcony was too small to be useful though, just a place to put the external fans of the AC. Speaking of the AC, I turned it on full blast at the coldest setting, but was not strong enough to cool the room. I had to be naked in the room, just to maintain a cool temperature. The employee took a look at the AC unit, but since it's blowing cold air, he deemed it was working properly. The AC unit does blow cold air, but is not strong enough too cool the room. They really should get it fixed. This is room 202. The second time I complained about the AC they offered me another room. At night time, they close the gates, so you have to ring a buzzer to wake up the night shift employee to open the door for you.

6/10 Okay

Wayland, New York

Deluxe Double Balcony Room not 35 m2, is 24 m2
I booked the deluxe Double Balcony Room listed as 35 m2 on hotels.com, but when I measured the room, including the balcony, it's only 24 m2. The room was spacious enough at that size, no need to embellish it up to 35 m2. The bed was unique in that it had a canopy. The balcony was too small to be useful though, just a place to put the external fans of the AC. Speaking of the AC, I turned it on full blast at the coldest setting, but was not strong enough to cool the room. I had to be naked in the room, just to maintain a cool temperature. The employee took a look at the AC unit, but since it's blowing cold air, he deemed it was working properly. The AC unit does blow cold air, but is not strong enough too cool the room. They really should get it fixed. This is room 202. The second time I complained about the AC they offered me another room. At night time, they close the gates, so you have to ring a buzzer to wake up the night shift employee to open the door for you.

8/10 Good

tobias s.

Liked: Cleanliness, staff & service, room comfort
Attentive
Very nice hotel and the staff were extremely helpful and polite would recommend a stay to any one and extremely good value for $

4/10 Poor

Keith, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
not happy and not good .
moved after the first night of 19 planned the hotel was along way from where i neede to be and was not as shonen on the web site . sorry but can't say too much good about he whole ordeal, even the cancellation that i understood was lost an extra day ummm try 4 days lost in the refund . very por business .

10/10 Excellent

Kennyisegg

Liked: Cleanliness, staff & service, room comfort
Contented Seninar Trip
Affordable hotel and it is more than just 3 star. Having free WiFi and breakfast provided is already fantastic, as well as the food.

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent value, located close to major tourist sites

6/10 Okay

Najdi, Kuala Lumpur

Liked: Staff & service, property conditions & facilities
Comfortable room
The room gives good value for money. Expect what you have paid.

8/10 Good

KHAN

Liked: Cleanliness, staff & service, room comfort
Nice Room to Sleep, Bad Neighbors to Disturb!
The hotel is overall a value for money. But the flow of water in the bathroom on level 4 seems like some "drops of water"...neither possible to get shower nor possible to wash hand/mouth. Overall, it seems like a very large room with all amenities without water supply in the bathroom! This is a serious issue needs to be sorted. At night, the tuk-tuk drivers in front of the hotel are very disturbing and pushing.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
too close to the road no pool
Short stay 5 nights were made welcome by the staff who were very polite, considerate and eager to please. However my room faced onto the busy street traffic noise caused some discomfort but on the whole it was a pleasant stay.

8/10 Good

Muhammad, I just found during my visit here

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Lovely

10/10 Excellent

Bruno Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Very nicely priced hotel with excellent customer service. We were upgraded on arrival and they also made good arrangements for bus to Siem Reap and city tour in Phnom Penh.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
disappointing for the price we paid
Staff were nice and friendly, but hotel lighting is dim yellow lights - drives me insane. Don't see why they don't have white light. Table lamp light was flickering, could be dangerous so didn't end up using it. They didn't fix it, said it was OK. Photos of the rooms online looked better than it actually was, that's why we purchased a room there. The free breakfast had flies and ants in them especially the noodle dishes, twice i've ordered it and twice I had bugs in them - i ordered the western dishes like omelette and croissants to avoid bugs in my dishes.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

A, Canberra

Disliked: Room comfort
Can do much better.
Average location, over priced, weak air con. No working generator when power grid fails. I wouldn't stay here again. Was told I could exchange currency at reception and was quoted an extortionate exchange rate.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stop over on way back to Blighty
Decided to stay here for a change rather than Sorya area...good location, hotel inexpensive, nice breakfast and good service.

2/10 Terrible

SIMON, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst and Lousy hotel with spoilt aircon.
It is probably a worst stay in oversea hotel I had ever stay in. We had stay in 2 rooms for 2 nights. We have told the reception that our room is very warm and aircon is not cold for both room. They had move us from 1 rooms to another room and we find out that only 1 room is cold. And end up my parent and cramp up into my room because their room is not cold also. We only use one room and did not use another room due to no room available with aircon. They should service all their room air-conditioning. The breakfast is lousy and cannot eat. I never believe this is 3 stars. I probably said no star at all. It is the worst experience for my family.

6/10 Okay

vengly, Melbourne Australia

Great location for shopping and massages.
It was a pleasant stay and it was convenience that Aeon shopping centre nearby.

6/10 Okay

Vun, Round Rock, Texas USA

Liked: Staff & service
Trip to Phnom Penh, February 2015
The first room was so noisy it is near the main street then after we relocated to the inside room, the condition has improved.We like the view of our balcony room but it appears the window and door's sealing are not that good.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, Incline village

Liked: Cleanliness
Disliked: Staff & service
i would use the hotel again,
good stay , but continuous problem with staff understanding my American English, including even ordering a beer.

4/10 Poor

Libby, australia

Liked: Staff & service
Disliked: Cleanliness, room comfort
No Window!
There was no mention of the Room not having a window on the website I used to book this accommodation and I believe that is false advertising . The room lacked quite a few Facilities I have found in cheaper Backpacker Guest Houses in Asia - very poor lighting- no bench for suit cases etc . Drinks & dinner at the pleasant Roof top Bar were spoilt by more Poorly worded signage advertising 2 Drinks for 1 - proved to be for Cocktails Only - even tho white & red Wines were mentioned on the same board & I had ordered 3 wines! The resultant discussion was not necessary if it had been more carefully worded .

8/10 Good

Cielo8

Liked: Cleanliness, staff & service, room comfort
nice location
close enough to the royal palace, away from the regular Western tourist area, which is on the other side of the Palace. Note well: ALL single rooms have NO window. If you want a window you must get a room with a window. O- bits was able to upgrade my room with no problem. I have found the 'no window' situation in other Asian countries also. Singapore and other cities in Cambodia. Had a nice quiet room. Then after noticing a leak in the ceiling from the room above, they moved me to a more expensive room. EXCEPT it was on the 3rd fl facing the street. Noisy [celebration outside], and the 4th floor has the dining area and bar. So for those of us that go to sleep early, the scraping of the chairs and other noise went on late into the nite.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not much like the pictures
This hotel was clean and relatively comfortbale. However, it looks nothing like the pictures. We were upgraded to a room with a window.. I would have hated to see a room without one. Our room was dark and a little depressing to spend any time in during the day. However, everything was clean which is the main thing. The staff were quite helpful and friendly.

4/10 Poor

Sandra, Karjaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so
No good service. They only think about money...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good location, readily available transport and nice rooms. Well worth the money. Walking distance to a good shopping mall.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

steven, vietnam

Liked: Staff & service
diamond island
Goods

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
OK
It was difficult to lock my room and I often need help from the staff, it could be a bit noisy at night on weekends with a night club opposite to the hotel. But generally, the room is still comfortable.

4/10 Poor

Troy, In the Penh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll be happier someplace else
Even by Phnom Penh standards this place is lackluster. The neighborhood is a red light district at night. The rooftop bar...good luck getting the "bartender" off of his cellphone. My room was a lego brick with zero natural light. And it is not a quiet place at all. Way overpriced for what you're in for. You may not think it but the OKAY Guesthouse is twice as nice for half of what the Royal Inn charges. And it's in a much less creepy place.

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Mohamad, Folsom, CA

Liked: Cleanliness, staff & service
The hotel is in good location , but maybe you can find better in sam price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at affordable price
Stayed there for 5 nights everything are good except for Wifi, when it is not working have to inform the staff to reset their router.

4/10 Poor

Esther, Kuala Lumpur

Liked: Property conditions & facilities
Disliked: Staff & service
Basic hotel, rude manager of the hotel
I wanted to check out the hotel and the so called manager told me off that I checked in 2 hours early. He was very rude. The standard room is without window. So I upgraded the room to deluxe, which has balcany. The location is okay but not central. I would not stay in this hotel again.

6/10 Okay

shue, Malaysia

Disliked: Staff & service
Many massage parlors nearby. Unsuitable for family
Visitors are required to register with identification paper, despite being accompanied by guest. Otherwise, not allowed to do so. Too strict policy!