Exterior

Reviews of The Imperial Poonam Hotel

3.5 out of 5
The Imperial Poonam Hotel
G.T. Road, Opposite to Municipal Corporation, Phagwara, Punjab

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 6 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nirmal Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in, clean and tidy. Staff friendly. Could have more options on breakfast but nice. Surrounding not so great near highway.
Stayed 2 nights in Apr 2024

10/10 Excellent

harjinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I will be there again
Stayed 6 nights in Jan 2024

10/10 Excellent

harjinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe and nice staff
Stayed 1 night in Jan 2024

10/10 Excellent

Parveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is really nice.
Stayed 1 night in Nov 2023

6/10 Okay

Jarnail

Disliked: Cleanliness
I was not happy with the cleanliness of the shower room. The staff were very friendly. They do not offer a continental breakfast I.e only one option of juice and cereal. It would be good to have a self serve coffee machine.
Stayed 11 nights in Oct 2023

4/10 Poor

amrik

Business traveller
Stayed 7 nights in Sep 2023

4/10 Poor

Jaskaren

Stayed 3 nights in Sep 2023

4/10 Poor

Balbinder

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked this for my elderly parents, mother in wheel chair and father with limited mobility, had requested room on ground floor and breakfast in bedroom. The hotel do not respond back to any requests special requests or to emails following booking. On arrival, parents requested room on ground floor or lower floors, breakfast in bed room. The front desk reply was that all guests must come down stairs for breakfast during set times and they have no rooms on ground floor, they are unable to cater for anyone with limited mobility. My parents accepted the front desk advice, i then contacted Expedia regarding this, they contacted hotel and again could not really help. The hotel is not designed for guests with mobility problems and sadly they advertise breakfast in bedroom but will be informed it’s not available and it’s hotel policy all guests eat in the main dining area. Luckily their stay was booked for 7 days and booked another hotel for the remaining 35 days, that catered for disabled customers. They were on holiday for a family wedding and the other family members too booked the same hotel which was slightly further away but well worth the journey for the quality of rooms, facilities and excellent customer service.
Stayed 7 nights in Sep 2023

6/10 Okay

Ranjana

Stayed 1 night in May 2023
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Ms Ranjana,Thank you for choosing our hotel and taking the time to share your positive experience with us. We are thrilled to hear that you had a great week-long stay and that our hotel met your expectations in various aspects.We are delighted that our central location was convenient for your needs and allowed you easy access to all the places you wanted to visit. We understand the importance of a prime location, and we strive to provide our guests with a central hub from which they can explore and enjoy their surroundings.It brings us great joy to hear that you enjoyed our food offerings and found them to be great. We take pride in providing a delectable dining experience, and we are pleased to know that our culinary offerings met your expectations. Additionally, we are thrilled that you enjoyed our nice cocktails, as we believe that a refreshing beverage adds to the overall enjoyment of one's stay.We greatly appreciate your kind words about our friendly staff. Providing excellent service with a warm and welcoming approach is one of our top priorities, and we are pleased to know that our team members made a positive impression on you. Your recognition of their efforts is truly appreciated.Thank you for expressing your intention to stay with us again. We are honored by your loyalty and look forward to the opportunity to welcome you back. If there is anything we can assist you with or if you have any specific preferences for your next stay, please do not hesitate to reach out to us directly.Once again, we sincerely appreciate your feedback and thank you for choosing our hotel. We can't wait to serve you again and provide you with another fantastic experience.Warm regards,Ishupal ShiltaFront Office Manager

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated close to amenities,staff are very polite and cheerful.reasonably priced. I would recommend this hotel for business or family stays. If I was to come to Phagwara again then I would book this hotel without hesitation.
Stayed 7 nights in May 2023
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Ashok,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that our property's convenient location, friendly staff, and reasonable pricing made your stay enjoyable.We take great pride in our hotel's proximity to various amenities, and we are pleased to know that it contributed to the overall convenience of your stay. It is our goal to provide our guests with easy access to the attractions and services they desire, ensuring a seamless and enjoyable experience.We are also thrilled to hear that our staff left a positive impression on you with their polite and cheerful demeanor. We believe that excellent customer service is essential, and we strive to create a warm and welcoming environment for all our guests. Your kind words serve as a great encouragement to our team members.Furthermore, we are grateful for your recommendation of our hotel for both business and family stays. We work hard to provide a comfortable and accommodating atmosphere for guests from all walks of life, and we are glad to hear that we met your expectations in this regard. We would be absolutely delighted to welcome you back should your travels bring you to Phagwara again in the future.Once again, thank you for your positive feedback and for choosing our hotel. Should you have any future inquiries or if there is anything we can assist you with, please feel free to reach out to us directly. We look forward to the pleasure of serving you again.Warm regards,Ishupal ShiltaFront Office Manager

6/10 Okay

Parminder

Stayed 2 nights in Apr 2022
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Parminder,Thank you for choosing our hotel and taking the time to share your positive experience with us. We are thrilled to hear that you had a great week-long stay and that our hotel met your expectations in various aspects.We are delighted that our central location was convenient for your needs and allowed you easy access to all the places you wanted to visit. We understand the importance of a prime location, and we strive to provide our guests with a central hub from which they can explore and enjoy their surroundings.It brings us great joy to hear that you enjoyed our food offerings and found them to be great. We take pride in providing a delectable dining experience, and we are pleased to know that our culinary offerings met your expectations. Additionally, we are thrilled that you enjoyed our nice cocktails, as we believe that a refreshing beverage adds to the overall enjoyment of one's stay.We greatly appreciate your kind words about our friendly staff. Providing excellent service with a warm and welcoming approach is one of our top priorities, and we are pleased to know that our team members made a positive impression on you. Your recognition of their efforts is truly appreciated.Thank you for expressing your intention to stay with us again. We are honored by your loyalty and look forward to the opportunity to welcome you back. If there is anything we can assist you with or if you have any specific preferences for your next stay, please do not hesitate to reach out to us directly.Once again, we sincerely appreciate your feedback and thank you for choosing our hotel. We can't wait to serve you again and provide you with another fantastic experience.Warm regards,Ishupal ShiltaFront Office Manager

10/10 Excellent

Avtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Avtar,Thank you for choosing our hotel and taking the time to share your positive experience with us. We are thrilled to hear that you had a great week-long stay and that our hotel met your expectations in various aspects.We are delighted that our central location was convenient for your needs and allowed you easy access to all the places you wanted to visit. We understand the importance of a prime location, and we strive to provide our guests with a central hub from which they can explore and enjoy their surroundings.It brings us great joy to hear that you enjoyed our food offerings and found them to be great. We take pride in providing a delectable dining experience, and we are pleased to know that our culinary offerings met your expectations. Additionally, we are thrilled that you enjoyed our nice cocktails, as we believe that a refreshing beverage adds to the overall enjoyment of one's stay.We greatly appreciate your kind words about our friendly staff. Providing excellent service with a warm and welcoming approach is one of our top priorities, and we are pleased to know that our team members made a positive impression on you. Your recognition of their efforts is truly appreciated.Thank you for expressing your intention to stay with us again. We are honored by your loyalty and look forward to the opportunity to welcome you back. If there is anything we can assist you with or if you have any specific preferences for your next stay, please do not hesitate to reach out to us directly.Once again, we sincerely appreciate your feedback and thank you for choosing our hotel. We can't wait to serve you again and provide you with another fantastic experience.Warm regards,Ishupal ShiltaFront Office Manager

10/10 Excellent

aarinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel with great food and service
Stayed for a week and the hotel was great. Central location to all places. The food was great and nice cocktails. The staff were very friendly. I would stay here again.
Stayed 7 nights in Apr 2019
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Aarinder,Thank you for choosing our hotel and taking the time to share your positive experience with us. We are thrilled to hear that you had a great week-long stay and that our hotel met your expectations in various aspects.We are delighted that our central location was convenient for your needs and allowed you easy access to all the places you wanted to visit. We understand the importance of a prime location, and we strive to provide our guests with a central hub from which they can explore and enjoy their surroundings.It brings us great joy to hear that you enjoyed our food offerings and found them to be great. We take pride in providing a delectable dining experience, and we are pleased to know that our culinary offerings met your expectations. Additionally, we are thrilled that you enjoyed our nice cocktails, as we believe that a refreshing beverage adds to the overall enjoyment of one's stay.We greatly appreciate your kind words about our friendly staff. Providing excellent service with a warm and welcoming approach is one of our top priorities, and we are pleased to know that our team members made a positive impression on you. Your recognition of their efforts is truly appreciated.Thank you for expressing your intention to stay with us again. We are honored by your loyalty and look forward to the opportunity to welcome you back. If there is anything we can assist you with or if you have any specific preferences for your next stay, please do not hesitate to reach out to us directly.Once again, we sincerely appreciate your feedback and thank you for choosing our hotel. We can't wait to serve you again and provide you with another fantastic experience.Warm regards,Ishupal ShiltaFront Office Manager

8/10 Good

Kamal, Canada

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The staff was pleasant. Laundry & room service was good.
Stayed 5 nights in Mar 2019
Response from IMPERIAL POONAM HOTEL TEAM on 13 Mar 2019
Thanks for sharing your experience with us. The Imperial Poonam Hotel Team looking forward your visit

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
OK for a night.
Noisy - party downstairs went on till 1am. we stayed at Ramada Jalandar and decided to be nearer family by moving to this hotel in Phagwara - this hotel was about the same condition as Ramada (out-dated, dusty, didn't feel clean)....ok for a nights stopover but no longer than that.
Stayed 1 night in Feb 2019
Response from THE IMPERIAL POONAM on 3 Mar 2019
Dear sir Greetings from Imperial Poonam Hotel!!! We thank you in association with our hotel. good to know your feedback. It gives us pleasure if a guest praises our hotel. We are sorry for during stay Problem. We will definitely take care for you.Always welcome to Imperial Poonam Hotel.

6/10 Okay

Bupinder

Liked: Staff & service
For the locality, the place is central. Our first night they had a wedding reception and the music blasted until 2:00 am. Then at 4:00 am the band started again. A call to the front desk didn’t help stop the music.
Stayed 3 nights in Jan 2019
Response from Shashi on 30 Jan 2019
sorry sir,when you visit again we will take care for you specially.

10/10 Excellent

Sukhbir, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The staff really looked after us during our stay.
Stayed 2 nights in Oct 2018
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Sukhbir,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our facilities and hospitality exceeded your expectations.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, so we are delighted to hear that your room met your expectations in terms of cleanliness. Our dedicated housekeeping team works diligently to ensure that our accommodations are always fresh and inviting.We are also pleased to know that our staff provided you with the cooperative and attentive service that you deserve. We believe in going above and beyond to meet the needs of our guests, and it is rewarding to hear that our team made a positive impression on you.Furthermore, we are delighted to hear that you enjoyed our breakfast offerings. We believe that starting the day with a delicious and satisfying meal is essential, and we strive to provide a variety of tasty options to cater to different preferences.Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future. If there is anything we can assist you with, please do not hesitate to reach out to us directly.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Warm regards,Ishupal ShiltaFront Officeanager

6/10 Okay

Tom, manchester UK

Liked: Staff & service
Disliked: Property conditions & facilities
Location was great walking distance to shops
The staff could not have been more friendly, the exchange rate for the pound was excellent, didn’t have hot water for shower 2 days out of 3, towels and bedding was washed and clean but the white was a washed out white, rooms a bit small, food was cheap and excellent eat in hotel every night breakfast just ok Price was really cheap for rooms and would stay there again
Stayed 3 nights in Sep 2018
Response from shashi on 19 Sept 2018
Dear sir Greetings from Imperial Poonam Hotel!!! We thank you in association with our hotel. good to know your feedback. It gives us pleasure if a guest praises our hotel. We are sorry for during stay Problem. We will definitely take care for hot water.Always welcome to Imperial Poonam Hotel.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in good location for phagwara. Friendly and helpful staff.
Stayed 7 nights in Mar 2018
Response from IMPERIAL POONAM on 13 Mar 2019
Thanks for sharing your experience with us. The Imperial Poonam Hotel Team looking forward your visit

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for?
Most Hotels have an upgraded lobby to entice you in.....you are NOT going to sleep in their lobby....this goes for the Poonam Hotel....bring the rooms up to international standards....light switches as you entered the room were hanging off..literally and had gaps to the the wires....apart from the risk of getting electricuted the breakfast was fabulously....and staff performed well.
Stayed 2 nights in Mar 2018

8/10 Good

Ramu, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce
Nice stay. Good staff. Fast service. Local authentic food is not available for lunch and dinners. Like Panjabi Thali etc. Bcoz, Outsides would like to have that.Hotel also should provide the OLA cab facility to customers.
Stayed 1 night in Jan 2018
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Ramu,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback with us. We are glad to hear that you had a nice stay and appreciated our good staff and fast service.We understand your desire for local authentic food options, such as Punjabi Thali, during lunch and dinner times. We appreciate your feedback and take it seriously. While we strive to offer a diverse culinary experience for our guests, we acknowledge that there is always room for improvement. We will certainly review our menu options and consider incorporating more local authentic dishes to cater to the preferences of our guests, like yourself, who are eager to savor the flavors of the region.Regarding the availability of OLA cab facility, we appreciate your suggestion. We constantly evaluate our services to ensure the convenience of our guests, and we will certainly take your feedback into consideration as we explore additional transportation options for our customers.Thank you once again for your valuable feedback. We genuinely appreciate your patronage, and we look forward to the opportunity of welcoming you back to our hotel in the future. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.Warm regards,Ishupal ShiltaFront Office Manager

10/10 Excellent

Mindy, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to locations I was visiting
All the staff where friendly & helpful, was surprised got a newspaper everyday of my stay. Internet access exceptional.
Stayed 11 nights in Nov 2017
Response from The Imperial Poonam Hotel on 3 Jan 2018
Thanks for sharing your experience with us. The Imperial Poonam Hotel Team looking forward your visit

2/10 Terrible

maureen , canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is about 2.5 star I would never stay here, reading everyone's reviews I decided to stay here. Hotel is old, hall way carpets were old & smelled old & funky. Rooms were small & cramped. Washroom was old & grungy. Bathroom towels were so so old & gross.
Stayed 3 nights in Nov 2017

10/10 Excellent

amarjit, hounslow,uk.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Phagwara.
A lovely up to date hotel,very clean staff are very friendly,choice of breakfast was amazing if it wasn't on the menu they'd create it for you,its on GT road bus stand and railway station are a few minutes drive,highly recommended and would stay there again myself thank you.
Stayed 10 nights in Sep 2017
Response from The Imperial Poonam Hotel Team on 18 Sept 2018
Dear Mr. Amarjit,Thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon.

8/10 Good

Nitish

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located, the staff is courteous and friendly. The room was a little cramped for space - would have been happier with a nicer layout.
Stayed 1 night in Aug 2017
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Nitesh,Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your positive comments about our hotel's convenient location and our courteous and friendly staff.We understand the importance of a well-designed room layout and apologize if the space in your room did not meet your expectations. We appreciate your feedback regarding this matter, as it helps us identify areas for improvement. We constantly strive to enhance our guests' comfort and satisfaction, and we will take your comments into consideration as we review and update our room designs.We genuinely value your feedback and are committed to providing exceptional experiences for our guests. If you have any specific suggestions or preferences for a room layout, we would be more than happy to take them into account when assisting you with any future bookings.Once again, we sincerely appreciate your feedback and your kind words about our staff and location. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.If there is anything else we can assist you with, please feel free to reach out to us directly. We look forward to the pleasure of serving you again.Warm regards,Ishupal ShiltaFront Office Manager

10/10 Excellent

Harbhajan Singh, Luton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location.
The hotel is located on the out side skirts of the town centre yet easy to reach the local shops. Transport is on the tap and easy to go any where you desire. The only thing that spoiled our stay is the new Law that prohibits the sale of alcohol within 500 meter of the High Way, The intensions are good but misplaced as the hotel guests just want to relax in the evening with a glass of cold beer or two before or during the evening meal. I missed the use of my Lap top to do bit of my business work, I had assumes that I would be able to use the hotel computer for that but there was none. The internet café I went to also refused as the needed a local person's ID proof before they would let me use their computer. I also thought that there would be a swimming pool for customer use as nowadays all the modern hotels have one, that's another thing that I missed.
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Mr. Harbhajan,Thank you for choosing our hotel and taking the time to share your positive experience with us. We are thrilled to hear that you had a great week-long stay and that our hotel met your expectations in various aspects.We are delighted that our central location was convenient for your needs and allowed you easy access to all the places you wanted to visit. We understand the importance of a prime location, and we strive to provide our guests with a central hub from which they can explore and enjoy their surroundings.It brings us great joy to hear that you enjoyed our food offerings and found them to be great. We take pride in providing a delectable dining experience, and we are pleased to know that our culinary offerings met your expectations. Additionally, we are thrilled that you enjoyed our nice cocktails, as we believe that a refreshing beverage adds to the overall enjoyment of one's stay.We greatly appreciate your kind words about our friendly staff. Providing excellent service with a warm and welcoming approach is one of our top priorities, and we are pleased to know that our team members made a positive impression on you. Your recognition of their efforts is truly appreciated.Thank you for expressing your intention to stay with us again. We are honored by your loyalty and look forward to the opportunity to welcome you back. If there is anything we can assist you with or if you have any specific preferences for your next stay, please do not hesitate to reach out to us directly.Once again, we sincerely appreciate your feedback and thank you for choosing our hotel. We can't wait to serve you again and provide you with another fantastic experience.Warm regards,Ishupal ShiltaFront Office Manager

10/10 Excellent

Lakhshmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in Punjab!
I stayed at this hotel March 2017 for 3 nights. I was very impressed at everything; cleanness, comfort, location, room size, the washrooms and the yummy buffet breakfast that was included in my price and the kind staff service. I read all reviews about hotels before I book and hope this helps others decide, this is a great place to stay when in Punjab.
Response from Ishupal Shilta (Front Office Manager) on 27 May 2023
Dear Ms Lakshmi,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that your stay in March 2017 left such a positive impression on you, and we appreciate your kind words about various aspects of our property.Maintaining a high standard of cleanliness and comfort is a top priority for us, and we are delighted to hear that we met your expectations in this regard. We believe that a clean and comfortable environment greatly enhances the overall guest experience.We are also pleased that our location was convenient for your needs. We strive to choose locations that offer easy access to attractions and amenities, allowing our guests to make the most of their stay.Moreover, we are thrilled that the size of your room, the quality of our washrooms, and the delicious buffet breakfast made a positive impact on your stay. We understand the importance of providing spacious accommodations and well-appointed amenities to ensure our guests' comfort and satisfaction. Additionally, we take great pride in offering a variety of tasty options to start the day off right.Lastly, we truly appreciate your recommendation of our hotel as a great place to stay when in Punjab. Word-of-mouth recommendations are incredibly valuable to us, and we are grateful for your endorsement.Once again, thank you for choosing our hotel and for sharing your positive feedback. Should you have any future inquiries or if there is anything we can assist you with, please do not hesitate to reach out to us directly. We would be delighted to welcome you back should your travels bring you to Punjab again.Warm regards,Ishupal ShiltaFront Office Manager