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"This was an extremely unpleasant place to stay. The rooms had a stale, lingering smell, and the bathroom reeked of sewage. The outdoor pool was out of service with no explanation, and it looked like it had been that way for quite some time. The indoor pool was poorly lit to the point where it was difficult to even find your way around, everything felt dark and neglected. Hot water would cut out for long periods, and the heater in the room made constant, disruptive noise. Requests for assistance were ignored, with staff rarely showing up when needed. Breakfast was shockingly inadequate, portions were minimal (at one point, just a couple of kiwi slices shared among many guests), and there was no variety to speak of. Overall, the experience was dreadful. I felt uncomfortable and uneasy throughout my stay and was simply counting down the time until I could leave. I would not recommend this place to anyone."

"We absolutely loved our stay at Bayview Hills. From the moment we.arrived, everything felt welcoming, peaceful, and well taken care of. The environment is beautiful, clean, and the apartment is perfect for a relaxing getaway. A special mention goes to Sarhat, who truly made our experience exceptional. His professionalism, kindness, and attention to detail did not go unnoticed. Sarhat went above and beyond to ensure everything was comfortable and smooth throughout our stay. We would definitely recommend Bayview Hills to anyone looking for a memorable and enjoyable experience."

"The staff at this hotel is incredible! Lovely people and excellent service. Front desk and pool area. But outside of that - this is not a 5 star hotel. The rooms need a lot of TLC. "

"Best hotel. Most lovely staff of all time that made the trip unforgettable Hytham was an absolute gentleman and made the trip 10x better Thank you to the entire staff at reception "

"I can’t say enough good things about the staff here. I took some time off and needed to get away - it was off season, but these guys are on top of it. Room service was great. They handled my spa services. Even made me a to go lunch since I had a very early flight the day I left. I highly recommend this hotel. The rooms are all nice and have great views facing the bay - nice, quiet location too. "

"The staff were wonderful! They accommodate to our needs and are so friendly !"

"Dear Vivid Blue Serenity Hotel and Resort, you have my heart all day everyday❤️. This is hands down the best hotel I have ever being to. My first experience of their excellence was their prompt and accomodating responses to my email. I loved Ranka even before physically seeing her. She was the one responding to my emails and the very first staff that we saw. We had a very warm and pleasant welcome. My room decor, my birthday dinner setup, my floating breakfast. Made lots of great memories here. Husband planned a surprise birthday celebration with them and they delivered excellently. I loved every freebie that gave me as the celebrant 😊. The hotel itself and it's environment is serene, sparkling clean and spotless. All the staff we had contact with were nothing short of amazing 😍. Dear Ranka, Milan, Violeta, The chef, the spa therapist who attended to me and another very lovely lady (Milan's colleague at the restaurant). Thank you all so much for being a ray of sunshine. Thank you for radiating so much love and joy. Dear Mr CEO, thank you sir for everything you did and gave us to us during our stay. And the food? Muah! Absolutely delicious 😋. I was always looking forward to breakfast 😌. We had their best seller for my birthday dinner and it was sumptuous (Njeguski steak). Overall, we had an excellent vacation here. Looking forward to booking another stay soon. Hey guys, book Vivid Blue Serenity Resort and you'll love it! Thank you again Team Vivid Blue Love, Temi "

"Lovely welcome , efficient concierge service, very clean and in the heart of the city almost 5 minutes from everywhere Kitchen equipment almost new and all functioning They know not only how to offer a good accommodation but a full friendly service and cater to all your needs "

"Great staff great stay"