We checked in, dropped out bags in the room and immediately left to walk around city centre, enjoy a meal and do some sightseeing. Several enjoyable hours later, we returned to our room for a bath and a good night's sleep. We got neither. The bed and pillows were of the worst possible quality; one like concrete, the other like a case that had lost all its filling. I spent 15 minutes trying to find a comfortable position in which to lay, wadding up the dreadful pillow in hopes of adding some bulk. Decided on a hot bath, thinking it might help me sleep. No joy, ran the water for 15 minutes and could not even get tepid. Thought to check Expedia for other reviews (maybe we were in the wrong place, I hoped), no wi-fi in our room. Wandered back and forth, tripping over the carpet that had peeled back (beneath a window, likely got wet), a signal faded in and out but never held long enough to connect to anything. Repacked the few things we had unpacked, went into the hallway for a wifi signal, and made a reservation elsewhere. I travel a lot. This was among the worst experiences I've had with an otherwise well-reviewed hotel. Don't know if they over-booked and I got a room that should not have been rented, no idea, but never again.