It was like staying at nanas only somebody put modern fixtures on in the bathroom that weren’t practical. The shower head was too big for the shower, the sofas were dirty, there was a musty smell, no room service or any assistance pointing us in the easiest direction to get food, they put us on the 2nd floor with a balcony when I informed them I had a 3 and four year old that also would be staying, I didn’t mention that I also have a 6 month old because I was bringing a porta cot for him and didn’t think it necessary but Jesus Christ if I had known there would be no ramps and I was going to have to carry the pram up and down the stairs I would have definitely made sure I had a ground level room. I thought it was common sense we would be on the ground with 2 small energetic children who of course would be standing on chairs to look at the kids below playing in the pool! Not kid friendly, and overpriced for what you are really getting. Small touches would have made all the difference, more amenities then What they supply, a tv for the kids, put the guests name on the Netflix account before they arrive, more towels, more food brochures for places that deliver, and a courtyard! Lose the rip off food packs and replace them with a more affordable pack. As is, the Hillarys harbour resort in whole is really just a place for old people to vacate. It has the atmosphere of a lonely retirement village without the gardens and accessibility improvements.