Peppa Pig Theme Park Dallas-Fort Worth

First - the entire staff was incredibly friendly and professional. This review is directed at the owners and management. When we arrived for market, the AC was out on the bottom floor. We were told it was temporary. We later found out upon checkout that the AC had been out for more than 3 weeks. In triple digit heat, this is extremely brutal for the staff. This affected the front desk, coffee shop, bar and restaurant. First night. Our rooms were nice. Clean. Love the floor plan. We were staying on different floors. Yet, on both floors our ice machine was out of order. In the morning, we had cold showers. Ugh. Second night. My room kept getting hotter and hotter. I realized the AC was out. I called down and was immediately moved to a suite, which was phenomenal. Gorgeous room. Definitely didn’t expect this and appreciated this!!! So as I write this… it just appears as though not enough is being done to maintain this hotel. We’ve decided not to stay again when we return to market in January.

I am truly moved by the exceptional kindness of the front desk staff during my recent stay. Their thoughtfulness brought tears to my eyes! Upon returning from dinner, I discovered a delightful stuffed horse in my room, accompanied by a lovely card that made the gesture even more special. When I checked in, I shared that my visit to Texas was to explore the possibility of purchasing a horse. The staff's attention to detail and personal touch truly exemplify the Ritz-Carlton's commitment to guest experience, and I am now a devoted customer for life. Additionally, the dinner I enjoyed was absolutely outstanding—truly one of the best hotel experiences I have ever had. Thank you for making my stay so memorable!

Everything is beautiful