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Reviews of Cornish Cottage 13, 2 Bedroomed Holiday Cottage, Gulval, Penzance, Cornwall.


Reviews

8.4

Very good

Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.0/10

Cleanliness

10/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher K.

Liked: Cleanliness
Really nice cosy cottage
Really nice cosy cottage well located in a cottage holiday park just outside Penzance. Had everything we needed and the resort had some nice facilities we were able to use like indoor swimming pool,table tennis, tennis courts and small shop, a s well as bar/restaurant. We had a lovely stay, quiet location and inly a short drive in to Penzance . Jenny who owns the lproperty is really helpful and got back to us quickly if we needed any help, and the staff on site were really nice too, very friendly and helpful. Only downside was that a lot of pans and dishes in the cupboards needed washing - some were infested with insects so we had to wash up all the numerous pans, cups, glasses and cutlery before we were able to use any of it. Perhaps it hadn’t been checked for a while ??Other than that we had a lovely stay and would stay again.
Stayed 7 nights in Jul 2022
Response from VrboOwner on 9 Aug 2022
Hi Christopher, many thanks for the great review, horrified by the dirty pans etc in the cupboard if people left them out (or even cleaned them after use) it wouldn't be a problem but thanks ever so much for sorting them, I will get onto the site cleaners about this. Hope to see you back soon, Jenny.

10/10 Excellent

Rebeckah D.

Liked: Cleanliness
Fabulous location!
On site amenities were great, swimming, shop, laundrette, friendly staff. The location was fabulous and was close to lots of days out.. Highly recommend and will certainly be returning.
Stayed 7 nights in Jul 2022
Response from VrboOwner on 31 Jul 2022
Thank you so much for the kind review, I am so glad you had a great time and I hope you return again soon.

6/10 Okay

Sarah K.

Could of been better.
Owner Jennifer was lovely but people who she relied on was disappointing. Fire alarm went off every time we had a shower door didn't lock had to complain. Check in was fuming didn't get in intill 6.15 pm when stated 4pm too 5pm. I didn't use the pool as only allowed 45 minutes most places are 2 hours due to covid. It definitely wasn't my best experience of staying in accommodation and I stay in alot of places as we enjoy travelling. Cleanliness I had to dust myself as was filthy I am a cleaner of a school if I left it like that I would of had a disciplinary. So overall sadly to say I won't be staying again. But I can't complain about Jennifer just her staff but real shame she lives so far away as I believe it would of been completely different otherwise. Regards Sarah Keitch
Stayed 7 nights in Jul 2021
Response from VrboOwner on 12 Aug 2021
Hi Sarah, Thank you for your review, So sorry there were problems as this is the first negative review I have had in the ten years I have let the cottage. It is easy to blame covid but the late availability was directly due to cleaners isolating at short notice and the acute shortage of available staff in Cornwall this year. I managed to get your cottage bumped up the list (from 400 miles away) and I believe you were in 75 minutes late and were offered tea and coffee while you were waiting. I am most concerned that you needed to dust and will take that up with the management but neither us nor guests have ever had cause to complain before so perhaps this was also due to the staff problems and cutting corners at a very difficult time. Fire alarms are a problem - we are obliged to use mains operated sensitive ones by the fire regulations and they do go off when cooking - you can usually hear at least one on the site at tea time! The pool times are totally out of my control but I do pay for pool entry for all my guests whereas everybody else has to pay. Once again, my apologies and I hope it didn't spoil your holiday. Best wishes, Jenny.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and well stocked with cooking equipment . Lovely and clean
Stayed 7 nights in Aug 2019

8/10 Good

Pablo S., Asturias, España

Liked: Cleanliness
BIen
Es un poco justo de espacio para 5 personas, pero acabas por acostumbrarte. Muy buena ubicación.
Stayed 7 nights in Aug 2019
Response from VrboOwner on 2 Apr 2020
Gracias por su evaluación de Kund, estoy seguro de que tuvo unas excelentes vacaciones.