"The check-in process and front desk employees were excellent. The lobby was well decorated and looked nice. However, the food was terrible (pizza and smith island cake), bar service two thumbs down—slower than slow, unaccommodating, and not customer friendly at all. The room was okay but dated. They only give two pillows for a king sized bed and have no shelf in the shower for your personal items. So, I had to put the on the shower floor. The water pressure left much to be desired. The room was hot but the front desk sent someone quickly to fix it. But, it didn’t really cool down like it should have. I also noticed that folks had the blue masking tape on the doors. This made me feel like theft could be a problem? The bed was too soft for my liking and I woke up with a hurt back. Now to the breakfast, they were out of apple juice… and it cost $20 per person for a choice of oatmeal, dry cereal, yogurt, breads, muffins, scrambled eggs, sausage, bacon, pancakes, and fresh fruit. It was okay but you’ve got to ask for butter, jam, syrup, ketchup, and drink refills from the attendant. I’d prefer to have all those items readily available. And the carafes looked dirty… I am not sure if I would stay at this Crowne again. All Crownes are not made equally."
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