Lunch and dinner served, American cuisine

Reviews of The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2467 out of 4100 reviews" "
Rating 8 - Good. 958 out of 4100 reviews" "
Rating 6 - Okay. 361 out of 4100 reviews" "
Rating 4 - Poor. 165 out of 4100 reviews" "
Rating 2 - Terrible. 149 out of 4100 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable.
Stayed 3 nights in May 2024

10/10 Excellent

Kelley Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is our go to hotel every time we come to NYC. It’s close to all the theatres which is the main reason we come to visit. The staff are very welcoming and attentive. I love that at night security is there to make sure guests feel safe.
Stayed 2 nights in May 2024

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 9 May 2024
Dear Bradley, Thank you for choosing us and for taking the time to post your rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Was here at NYC for the first time and spent 4 nights at The Westin. Staff were amazing, great location, comfortable beds. Highly recommend.
Stayed 4 nights in May 2024

6/10 Okay

Andre D

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Couldnt actually drive to the location becasue they blocked the street off. Very hard to drive to. No fridge or microwave ( first for me) Bathroom smelled like pee Room whole was missing its wires, couldnt call room service .
Stayed 1 night in May 2024
Response from Director of Operations on 7 May 2024
Dear Andre D, Thank you for being our guest and for taking the time to share your review. Please accept our apologies for the concerns you outlined in your guestroom; we will address this with the appropriate individuals as we continually strive to grow and improve our guest services. We are sorry for any inconvenience and frustration caused to you and are very grateful for your patience. Thank you again for your feedback, and we hope to welcome you back for the exceptional experience you deserve.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Maria Teresa Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 4 nights in May 2024
Response from Director of Operations on 7 May 2024
Dear Ms. Teresa Lopez, Thank you for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Best Regards, David Weishar,Director of Operations

8/10 Good

Lori Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was nice and located near everything.
Stayed 3 nights in May 2024
Response from Director of Operations on 8 May 2024
Dear Lori Lee, Thank you for choosing The Westin New York at Times Square and for sharing your perfect rating. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted accommodations and dynamic location helped elevate and optimize your stay. Thank you again for your business, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Bobbie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 5 nights in Apr 2024

8/10 Good

Rogelio Dinao De, Union City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 6 May 2024
Dear Mr. Dinao De, Thank you for being our guest and for taking the time to post your comments. We are glad you enjoyed your time with us and that our dynamic location worked well for your travel plans. It was our pleasure accommodating you to The Westin New York at Times Square, and we hope you will make us your home away from home whenever your travels bring you to our city.Best Regards, David Weishar,Director of Operations

8/10 Good

Roopa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location staff good . Rooms are clean
Stayed 2 nights in May 2024

8/10 Good

CLAUDIA SOFIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. The only issue I have is that I wasn't warned about the destination fee, and then when it was explained to me, I thought it was a one-time $35 fee; that's how it was made to sound. Then they charged me over $40 per DAY, with the tax added. I have to say I would not have booked this hotel if I had known about this. (They also charged for WiFi...it was just too much.)
Stayed 4 nights in Apr 2024
Response from Director of Operations on 4 May 2024
Dear Sarah, Thank you for choosing The Westin New York at Times Square. We are glad you enjoyed your time with us and that our thoughtfully crafted property helped elevate and optimize your stay. That said, we regret not meeting all of your expectations. Our destination fee is listed on our website, and we apologize if this was not adequately communicated to you. We value hearing from our guests, and we appreciate your feedback. Thank you again, and we look forward to welcoming you back the next time you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location, friendly staff and clean. Only inconvenience was the escalator under maintenance, but nothing major. Lovely stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere, staff, cleanliness were all great! It was also in close proximity to many locations of interest.
Stayed 1 night in Apr 2024
Response from Director of Operations on 3 May 2024
Dear Yolanda, Thank you for choosing to stay with us at The Westin New York at Times Square. It is gratifying to know we met all of your expectations and that you were impressed with our pleasing atmosphere and well-maintained property, as well as our devoted associates. We are also happy to read our location worked our perfectly for you. It was a pleasure hosting your visit, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed in many properties in Manhattan, but this one in the Times Square area is one of my favorites so far. It offers an affordable, roomy option with a nice on-site restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zhencong

Quick problem solving
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Dear Zhencong, Thank you for the five-star review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our devoted hospitality. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Thank you again, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel situated in the heart of New York
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious clean room, extremely accommodating friendly staff. Look forward to staying again. Convenient location.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Dear Amber, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to learn you enjoyed your time with us and that you especially loved our immaculate, spacious guestrooms and devoted associates. It was also a pleasure reading our optimal location perfectly suited to your needs. Thank you once more for choosing us, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Rommell, Saipan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located around Times Square and the staff are friendly and very helpful. Will surely come back and recommend this place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Mille-Islesq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet in a very busy area. 1 block from Time Square.
Stayed 4 nights in Feb 2024

6/10 Okay

Monica

Travelled with family
Liked: Staff & service, property conditions & facilities
The best of my stay was the bed that was very comfortable after a busy day. The Europan Cafe next door is a must. Loved the food and the fact that’s open 24 hours. The side of 43rd street was very dirty. The hotel itself was fine.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Monica, Thank you for choosing us and for your thoughtful review. We are glad you had a pleasant stay and that you especially loved our signature Westin Heavenly Bed. That said, we regret not meeting some of your expectations, and we appreciate your feedback. Thank you again for your business, and we hope to welcome you back the next time you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Lukeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Mar 2024
Response from Director of Operations on 30 Apr 2024
Dear Lukeisha, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up booking a last minute NYC runaway and stayed at the Westin Times Square. The location is so fantastic if you're going to see Broadway plays, or wander around Times Square. Also tons of shops and restaurants close by. And every employee I dealt with was nice and helpful. Overall great hotel, I will definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Beverly, Thank you for being our guest and for your gracious review. We are thrilled to know you loved our thoughtfully crafted property and intuitive associates. It was also a pleasure reading our dynamic location in proximity to Times Square and dozens of famed attractions perfectly suited to your needs. Thank you once more for your feedback, and we love knowing you plan to return; we look forward to hosting you again at The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

8/10 Good

nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how well the building was cleaned and the decorations. The elevators were very fast which I enjoyed very much. I did not like that one of the doors that were given to open did not work.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, excellent location
Stayed 4 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Lee, Thank you for the high rating of The Westin New York at Times Square. It is great to know you enjoyed your time with us and that our impeccable property and optimal location helped elevate and optimize your stay. We loved accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. Best Regards, David Weishar,Director of Operations

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly everything was conveniently located around our hotel which was so nice!
Stayed 4 nights in Apr 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed our stay. The room was fairly clean. The bathroom could use a little work to look well cleaned. It would be nice if there was a refrigerator and microwave in every room standard. Being able to pay $20 to have a refrigerator for the entire stay was nice.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Patrick, Thank you for choosing The Westin New York at Times Square. We are glad you had an overall pleasant stay and that you especially loved our well-maintained guestrooms. That said, we regret not meeting some of your expectations; we appreciate your feedback and will share it appropriately as we are always looking for ways to enhance our guest experience. Thank you again for your business, and we look forward to welcoming you back soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything. Great food options and shopping options so close. And Broadway Time Square one block away and close to several subway stations and hop on bus stops right outside the hotel. Staff friendly and helpful. Would definitely stay here again!
Stayed 5 nights in Apr 2024

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, very nice and accommodating
Stayed 2 nights in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Stefanie, Thank you for your excellent review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your return.Best Regards, David Weishar,Director of Operations

10/10 Excellent

RONALD E

Travelled with family
Liked: Staff & service, property conditions & facilities
Attractive and quiet
Stayed 3 nights in Apr 2024

4/10 Poor

Ann

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Service was terrible. Didn’t clean one of our rooms. Had to go down to desk every day with an issue. Not what I expected from a Westin
Stayed 3 nights in Apr 2024
Response from Director of Operations on 29 Apr 2024
Dear Ann, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the service shortfalls you experienced during your time with us. Your comments are valuable and have been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We are also sorry for any inconvenience you had with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Thank you once more for your patience, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic; close to all theater, entertainment, dining and shops. Train stations is very close, walkable. Very clean and safe
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Operations on 29 Apr 2024
Dear Jacqueline, Thank you for taking the time to share your outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Ming Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Service was stunning!
Stayed 1 night in Apr 2024
Response from Director of Operations on 28 Apr 2024
Dear Guest, Thank you for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our thoughtful and devoted hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Hazel Florine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. And the rooms were very quiet!
Stayed 3 nights in Apr 2024

10/10 Excellent

LaBaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was better than we anticipated. The doormen were exceptional. They were the first impression. As soon as we pulled up they were attentive and professional , helping with the luggage and instructed us on where to go.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 28 Apr 2024
Dear LaBaron, Thank you for your gracious review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates helped elevate and optimize your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your feedback, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Operations on 29 Apr 2024
Dear Mark, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Justen, FULLERTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Katherine Laraine, little rock

Liked: Cleanliness, staff & service, property conditions & facilities
Close to time square
Stayed 3 nights in Apr 2024
Response from Director of Operations on 26 Apr 2024
Dear Ms. Laraine, Thank you for choosing The Westin New York at Times Square during your visit to the area. We appreciate you sharing how much you enjoyed your stay and our dynamic location. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Moheeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Apr 2024

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved it. Location is convenient to the train.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 25 Apr 2024
Dear Lindsay, Thank you for your perfect rating of The Westin New York at Times Square. We are glad you had a great stay and that our location in proximity to most of the subway lines worked well for your plans. We appreciate your feedback, and we look forward to accommodating you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

nina, Weeki wachee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always clean, the staff is professional and the guys at the door are awesome! The girl in the gift shop was very rude and treated myvfamily likecwe were bothering her while she played on her phone. But other than that, it was a great experience
Stayed 3 nights in Apr 2024
Response from Director of Operations on 25 Apr 2024
Dear Nina, Thank you for your thoughtful review of The Westin New York at Times Square. We are glad you and your family had a pleasant stay and that you loved our impeccable property. While we appreciate your comments about our devoted associates, we apologize for the level of service you received from one of our team members. Your feedback is being evaluated by our team to ensure these concerns are not repeated. Thank you again for your business, and we hope to welcome all of you back for the exceptional hospitality you always deserve and that we are known for providing.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Carla Rayna Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, accommodating, room clean, comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Bimala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on 25 Apr 2024
Dear Bimala, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close to the hotel and easy to travel to
Stayed 4 nights in Apr 2024
Response from Director of Operations on 24 Apr 2024
Dear Brandon, Thank you for being our guest at The Westin New York at Times Square. We are thrilled you enjoyed your time with us and that our optimal location in proximity to Times Square perfectly suited to your needs. It was our pleasure accommodating you, and we hope you will make us your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Keola Auwailani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area itself was convenient. Definitely going to stay here again. Absolutely recommend Mahalo for everything. From Hawaii.
Stayed 4 nights in Apr 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing team! Thank you. Wish our Refrigerator worked though :)
Stayed 4 nights in Apr 2024
Response from Director of Operations on 23 Apr 2024
Dear Clare, Thank you for your high rating of The Westin New York at Times Square. We are glad to know you had a great stay and that our thoughtful associates helped elevate and optimize your visit. We are grateful for each of your comments, and we look forward to accommodating you again very soon.Best Regards, David Weishar,Director of Operations