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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
97 Emerson Commons Blvd, (Near 42 Emerson Commons Blvd.), Parkersburg, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 339 reviews" "
Rating 8 - Good. 71 out of 339 reviews" "
Rating 6 - Okay. 19 out of 339 reviews" "
Rating 4 - Poor. 18 out of 339 reviews" "
Rating 2 - Terrible. 20 out of 339 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carmella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The two attendants that were on duty were vey rude.The lady told me 4 times no smoking in the room as if I didn’t hear her the first 3 times. Oh and regardless I don’t smoke. The day of checkout my boyfriend went to the lobby around 10:35 she told him rudely do you know checkout is at 11:00 ok we had still 25 minutes left and he definitely knew. The walls in the room were dirty like spats of blood was smeared on the walls. The pillow cases and towels in the bathroom were stained. The tub was dirty I literally had to clean it before I got in it.We were very dissatisfied.
Stayed 1 night in Mar 2024
Response from mike patel on 19 Apr 2024
customer need room clean and smoke fee room so but sorry for it , I work for your health and happy life thanks

6/10 Okay

Brian

Business traveller
50/50
Not a terrible stay, not a great stay. The small things, bad caulk job in the shower collecting mold and mildew. No battery cover on remote and a few lights in the room didn't work. Beds were not the worst I had ever slept on.
Stayed 1 night in Jan 2024
Response from MIKE on 25 Feb 2024
THANKS

6/10 Okay

Rick

Business traveller
.
Stayed 1 night in Jan 2024
Response from MIKE on 25 Feb 2024
THANK FOR REVIEW AND ENJOY STAY

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bobby

Stayed 12 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
The room was great! Very spacious and new. The checkin process was a bit laborious but that might be because I was a little early. The lobby smells of curry, so it might be overwhelming if you don’t like curry. Breakfast was ok. Overall a very good deal.
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Just down the road from destination.
Stayed 2 nights in Nov 2023

6/10 Okay

Kellie

Travelled with partner
It's a good place to stay for holidays.
Stayed 2 nights in Nov 2023

8/10 Good

SHANE

Liked: Cleanliness, staff & service, property conditions & facilities
it was a clean facility
Stayed 1 night in Nov 2023

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MIKE on 20 Nov 2023
THANKS

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOM WAS VERY CLEAN. NICE QUIET ROOM
Stayed 2 nights in Nov 2023
Response from MIKE on 20 Nov 2023
THANKS

10/10 Excellent

Kareshea

Stayed 1 night in Nov 2023
Response from MIKE on 20 Nov 2023
THANKS

10/10 Excellent

Linda

Liked: Cleanliness
Friendly staff
Stayed 1 night in Oct 2023
Response from MIKE on 9 Nov 2023
THANKS

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, property conditions & facilities
not a bad 1 night pass through stop. hotel backs up to the interstate so some road noise, not much for bfast. bathroom set up awkward (need better placement of hooks and bars)
Stayed 1 night in Oct 2023
Response from MIKE on 9 Nov 2023
THANKS

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
BEWARE
I’m only giving this hotel a 2 Star rating because the beds were so comfortable. Upon arrival, we had to switch rooms twice due to how dirty they were. The second one had a spider infestation. The lady on duty said “if you don’t like this room, you can go to another hotel”. It’s clear they don’t care about their guests. We stayed 6 nights and only had our room serviced once. That’s ONE roll of toilet paper for an entire week. We had to go out and buy some. I don’t mind reusing towels but I had to use the same wash cloth for days. They claim that if you need anything you can just ask the front desk but there’s NEVER anyone around. We saw someone behind the counter once during our entire stay. I wish I would’ve read the reviews before booking. They are all so true. Pay the extra money and stay somewhere else. We won’t be back!
Stayed 6 nights in Sep 2023
Response from MIKE on 9 Nov 2023
THANKS

4/10 Poor

Stephen

Travelled with group
Disliked: Room comfort
Beds are worn out. Ice machine only works on one floor. Checkout is at 11, but the breakfast was shut down and equipment cold by 10:30.
Stayed 1 night in Oct 2023
Response from MIKE on 9 Nov 2023
THANK YOU FOR STAY AND REVIEW

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MIKE on 9 Nov 2023
THANK YOU FOR REVIEW AND STAY

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet hotel!
Stayed 1 night in Sep 2023
Response from MIKE on 9 Nov 2023
THANK YOU FOR REVIEW AND STAY

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Jessica

Stayed 1 night in Aug 2023
Response from MIKE on 9 Nov 2023
THANK YOU FOR REVIEW

10/10 Excellent

TERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean quite room
Stayed 1 night in Aug 2023

10/10 Excellent

Dawn

Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from mike on 29 Aug 2023
THANK YOU FOR happy stay and review

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mike on 29 Aug 2023
thank you for review and happy stay

8/10 Good

charles

Stayed 3 nights in Aug 2023
Response from mike on 29 Aug 2023
thank you for happy stay and review

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness
The tub was dirty as well as the tha bathroom walls.
Stayed 1 night in Jul 2023
Response from mike on 2 Aug 2023
thank you and some time miss the extra clean sorry for

2/10 Terrible

Jackelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from mike on 2 Aug 2023
thank you and sorry for any trouble

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff
The man who checked me in was rude and condescending. I have never in my beeing treated that way and will not recommend or revisit.
Stayed 1 night in Jul 2023
Response from mike on 2 Aug 2023
sorry for the but not rude like credit card is required for security purpose in this if customer have credit card have not money how can the staff rude this is not wright because credit card need this is when you make reservation have all information now no body rude because i like money you like money sorry

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not understand front desk personnel, room cleanliness was terrible, bed sheets were stained, pillow cases were stained, bathtub drain was plugged, two light bulbs were out in bathroom, terrible wifi connection, had to call technical services to connect, overall stay was terrible !
Stayed 2 nights in Jul 2023
Response from MIKE on 21 Jul 2023
THANKS

4/10 Poor

Erica

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I will preface this review by saying, photos are very deceiving. Short story… staff is unfriendly, rooms are dirty, but the bed is comfortable. So if you don't speak to anyone, keep your wyes closed, sleep and leave, this is the place for you! Long story, property looks fairly new but is definitely in need of maintenance inside and out. The lobby looks ok until you look closely or try to use the ice maker. Breakfast was terrible. It consisted of cereal, cold powered eggs, stale bagels and greasy sausages. We reserved a room with a king bed. Once arrived, we were told since we had our pup with, we had to be on the 1st floor bc those were the “pet rooms” and those rooms only had double beds. What!? The bathroom… dirty. Pretty sure all they did was put new towels in there. There is a reason the lighting is so bad in the rooms. In the beautiful sunlight of the morning after what I thought was a decent nights sleep…despite the sound that came out of the air conditioning unit that reminded me of a UFO landing and taking off… I saw a huge pee spot and blood on the comforter that I HAD SLEPT ON! Which was NOT from us or my pup. On our way out to our event in town I requested housekeeping and a bedding change. Upon our return… 12 hours later… this was not done. When I went out to the front desk to ask why, they simply had no idea why and I was just given a new comforter and bedding wadded up from what I guess was the laundry. Needless to say… we will not be back.
Response from MIKE on 21 Jul 2023
THANKS

10/10 Excellent

Olie

Travelled with family
Liked: Cleanliness, staff & service
Better than the last place we stayed, overall very good, we'll see how the Breakfast is in the morning.
Stayed 1 night in Jun 2023
Response from MIKE on 21 Jul 2023
THANKS

8/10 Good

Thomas J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from MIKE on 21 Jul 2023
THANKS

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The insides was clean, however, the outside made it almost look vacated. High weeds on hill where it was located and high weeds in landscaping areas, too. The front doors were locked at check-in time with messages to call the motel to have them come to open the doors. There was only one side light in the bathroom and the other two were not working. Also at check in, we were made to sign and give credit card for the entire two night charges for the room even though we had paid in advance the entire amount when booking through Hotels.com. We have never had to do that and we have been on many trips, over twelve every year.
Stayed 2 nights in May 2023
Response from MIKE on 30 May 2023
THANK YOU

8/10 Good

Kathleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from MIKE on 30 May 2023
THANK YOU

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice hotel. perfect for what i needed.
Stayed 1 night in May 2023
Response from MIKE on 30 May 2023
THANK YOU

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t recommend
This hotel was disgusting in terms of cleanliness. We arrived late in the evening traveling as a family including an infant and 2 year old. The first room we were given had full trash cans, used personal hygiene bottles in the shower and used dirty towels in the bathroom. My husband had to ask for a different room and we had to move sleepy/fussy babies over. The front desk was minimally helpful in the room change & this second room wasn’t very obviously used but still not clean by any means. There were cobwebs along the corners and dead bugs laying on the windowsill. Someone had written with their finger print in dirt/dust on the window “clean this room” from who knows how long before since it was very obviously still there. Ice machine was broken. Front desk was rarely present or helpful. We had to call to get someone present to assist with the room change and they were not there again at checkout. We didn’t go into any common areas or even attempt the breakfast (I didn’t trust it after the state of the rooms).
Stayed 1 night in May 2023
Response from MIKE on 24 May 2023
THANKS

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, 10 minutes from center of Parkersburg, 1 minute to highway. Fast food in the parking lot, JP Henry less than five minutes up the road. Rooms clean, simple and efficient.
Stayed 2 nights in May 2023
Response from mike on 20 May 2023
thank you

10/10 Excellent

Paul, Summerfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the breakfast. It was mediocre.
Stayed 2 nights in May 2023
Response from mike on 20 May 2023
thank you

8/10 Good

Pamela R.

Travelled with family
I did not get a receipt and I couldn't find any staff when I left. One of the lights in the bathroom did not work. The room was clean and I had a good night's sleep
Stayed 1 night in May 2023
Response from MIKE on 7 May 2023
THANKS YOU

8/10 Good

Barbara

Stayed 1 night in May 2023
Response from MIKE on 7 May 2023
THANK YOU

8/10 Good

Verified traveller

Travelled with group
Stayed 1 night in Apr 2023
Response from MIKE on 7 May 2023
THANK YOU

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Sleep !
Stayed 1 night in Apr 2023
Response from MIKE on 7 May 2023
THANKS YOU

4/10 Poor

Meredith

Travelled with partner
Disliked: Amenities, property conditions & facilities
Common area was clean, room was ok but no toilet paper. Breakfast was disappointing. Eggs like sawdust. No OJ.
Stayed 1 night in Apr 2023
Response from MIKE on 7 May 2023
THANKS YOU

6/10 Okay

Jenniffer

Stayed 3 nights in Apr 2023
Response from mike on 15 Apr 2023
thank you

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean updated rooms. Will stay again for sure.
Stayed 1 night in Mar 2023
Response from mike on 15 Apr 2023
thank you

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, clean, and comfortable for the might. Lacks close by food options!
Stayed 1 night in Mar 2023
Response from mike on 15 Apr 2023
thank you

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023
Response from mike on 15 Apr 2023
thanks

4/10 Poor

Rebecca

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I’ve been to this hotel many times in the past. It has gone downhill. I won’t be back. Lights in the bathroom did not work/burnt out. The carpet must’ve been dirty as when I looked at my socks, after wearing them in the room, They were pretty dirty. The outside is disgusting. $25 extra for my dog yet taking him outside was worse than any mess he would’ve made. Trash was everywhere, drainspouts on building had fallen off & were lying against building. I realize it is still winter but it is obvious there has been extreme neglect. There is also a sign on the outside doors requiring masks before entering. I’m assuming this is an old sign that just hasn’t been taken down. No one at the desk had masks on. Breakfast the next day was fine, although the condiment container was very dusty.
Stayed 1 night in Mar 2023
Response from mike on 15 Apr 2023
thanks

4/10 Poor

Ashley

Stayed 1 night in Mar 2023
Response from mike on 15 Apr 2023
thanks mike

10/10 Excellent

Karen

Stayed 1 night in Mar 2023
Response from mike on 15 Apr 2023
thanks