We have stayed at The Hyatt Escala twice before as hotel guests but rented from Rom for our extended family's exceptional 8 night stay over Thanksgiving Week. We only had 6 guests (including two pre-teens) but took all 3 BRs for our stay. While the entire unit could easily accommodate more guests, we enjoyed the ample space for being together as a family, including meals, & individual quiet time, too. The gas fireplaces (one on each BR plus another in the open-plan family room / great room) got used constantly and were more than powerful enough to keep us Floridians cozy. The views were fantastic and lent themselves to plenty of photo ops, including some from snowy treks into the community just uphill from the hotel. The location lends itself to easy ski in / out & access to "the village" for restaurants, shops, etc. The furnishings were very comfortable and included everything we needed day to day. We had only two maintenance issues (one room heater needed adjustment and we had a sticky deadbolt on one door) which were addressed within hours by the owner. The hotel staff was super friendly / helpful, and we were able to use all hotel amenities (and run a tab as usual) but daily housekeeping was left to us. (In truth, it was available a la carte at the hotel's very a la carte price, so we "roughed it" and took the DIY approach.) The only inconvenience was having to cart the trash to the parking garage in "the basement". The hotel staff was more than happy to shuttle us around The Canyons & the public bus system is wonderful but we found it helpful to have a rented SUV for our more ambitious road trips, including down to Gorgoza Park, Maxwell's (awesome pizza!) & Sundance.
The only thing we would have liked to see in the unit were more bathrobes (only 2 in the MBR), towels, blankets, comforters and pillows. There were enough to cover everyone but that meant taking one off a bed before cozying up on the couch for football or a movie. The in-unit W/D ran frequently. Had we asked for extrats, I suspect the owner would have provided them. We expect to return to The Canyons again and would absolutely check the availability of this unit first when booking our next trip. The owner and his AA were very prompt to respond to all inquiries and answer even flat-out stupid rookie questions with grace. The acid test: this trip was as relaxing as any that my family & I have taken in recent memory and our "home base" easily earned five stars.