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Reviews of Staycity Aparthotels, Paris Gare De l'Est

3 out of 5
Staycity Aparthotels, Paris Gare De l'Est
5-7 Passage Dubail, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 195 out of 598 reviews" "
Rating 8 - Good. 275 out of 598 reviews" "
Rating 6 - Okay. 90 out of 598 reviews" "
Rating 4 - Poor. 26 out of 598 reviews" "
Rating 2 - Terrible. 12 out of 598 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bonnie

Liked: Amenities, property conditions & facilities
I like the little kitchen with microwave and washing sink. But the little bathroom has no ventillation. Overall, it was a comfortable room with good amenities.
Stayed 4 nights in May 2024
Response from Xavier on 14 May 2024
Dear Bonnie, Service excellence is what we all strive for every day. The team will be delighted that their efforts are making such a positive difference. We look forward to welcoming you many more times in the future. Kind regards, Xavier // Front office manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Xavier on 13 Feb 2024
Dear guest, Service excellence is what we all strive for every day. The team will be delighted that their efforts are making such a positive difference. We look forward to welcoming you many more times in the future. Kind regards, Reception

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, room comfort
Quick one night stay for family of 5
Great place to stay if you need to be close to the train station. Staff is very friendly and helpful!
Stayed 1 night in Dec 2023
Response from Xavier on 1 Jan 2024
Dear Guest, Excellence in service is what we all strive for every day. The team will be delighted their efforts makes such a positive difference. Looking forward to the pleasure of welcoming you back many more times in future. Kind Regards, Front office team

10/10 Excellent

vasu

Stayed 1 night in Dec 2023
Response from Xavier on 20 Dec 2023
Dear Guest, Excellence in service is what we all strive for every day. The team will be delighted their efforts makes such a positive difference. Looking forward to the pleasure of welcoming you back many more times in future. Kind Regards, Front office team

10/10 Excellent

Ming Thiap

Stayed 2 nights in Dec 2023
Response from Xavier on 20 Dec 2023
Dear Guest, Excellence in service is what we all strive for every day. The team will be delighted their efforts makes such a positive difference. Looking forward to the pleasure of welcoming you back many more times in future. Kind Regards, Front office team

8/10 Good

Avery

Liked: Cleanliness, amenities, property conditions & facilities
It was a little off a main road and on a bit of sketchy alley but the front desk was helpful, the apartment was very nice but in the morning construction and the smell of cigarette smoke made it a little less glamorous.
Stayed 1 night in Sep 2023
Response from Xavier on 3 Nov 2023
Dear customer, Thank you for your excellent comment after your stay with us. All our employees work hard every day to make your stay a pleasant one. Hoping to have the pleasure of welcoming you back among us on your next trip to Paris, I send you my best regards.

8/10 Good

Gayane

Good location. Clean rooms. Nice staff. Xavier was great.
Stayed 5 nights in Sep 2023
Response from Xavier on 25 Sept 2023
Dear Gayane, Thank you for your excellent comment after your stay with us. All our employees work hard every day to make your stay a pleasant one. Hoping to have the pleasure of welcoming you back among us on your next trip to Paris, I send you my best regards. Best regards.

4/10 Poor

Sonia

Travelled with family, Travelled with family and small children
Disliked: Amenities
The bathroom was unclean and had a damaged bath tub, the shower head was unable to stand up! There was building work next door and the plug sockets were plug type c which would have been better communicated as we had to ask for a replacement. However the staff were very helpful
Stayed 1 night in Aug 2023
Response from La reception on 22 Aug 2023
Dear customer, Thank you for your comments following your stay with us. All our employees strive every day to make your stay a pleasant one. We apologize for the inconvenience caused. Hoping to have the pleasure of welcoming you among us again on your next trip to Paris, I send you my most cordial greetings. Sincerely

8/10 Good

Pardip

Stayed 1 night in Aug 2023
Response from Xavier on 6 Sept 2023
Dear customer, Thank you for your excellent comment after your stay with us. All our employees work hard every day to make your stay a pleasant one. Hoping to have the pleasure of welcoming you back among us on your next trip to Paris, I send you my best regards. Best regards.

10/10 Excellent

Natalie, Newhaven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’m a single mum and I lost my phone on one of my days out in Paris. The team and the front desk went above and beyond to help me from lending me a laptop until I checked out to communicate with my family to helping me get my phone back from a stranger in a way that didn’t put me or my son at risk! I can’t thank them enough. They made a stressful holiday as easy as possible for me and they really didn’t have to. In terms of the hotel, it was great. Nice clean room, good location and good amenities. There is a construction site around the hotel which made it a little hard to find but once you find it, you’ll be fine :-)
Stayed 2 nights in Jul 2023
Response from Xavier on 4 Aug 2023
Dear Natalie,It's a real pleasure to read such amazing comment about our staff and our Hotel and thank you so much for the excellent grade and review, it's always a pleasure to Help our guests, and we are very happy when you get back your phone without any troubles.We hope to see you soon during your next french trip in Paris.Kind regards,Xavier // Front office manager

8/10 Good

humphry

Liked: Cleanliness, property conditions & facilities
I liked the property, my room was great for one person, it would be way small for 2 people. the service was good and freindly.
Stayed 3 nights in Jul 2023
Response from Xavier on 28 Jul 2023
Dear Guest, We thank you for the nice comment and the grade ! We hope to see you again in Paris Staycity! Kind regards, Xavier / Front office Manager

8/10 Good

Monique

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
AC unit did not work well.
Stayed 3 nights in Jul 2023
Response from Xavier on 25 Jul 2023
Dear Monique,Thank you for your kind comment and grade.See you soon in Paris Staycity for your next trip !

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Gare de l'est metro station. Walkable, friendly staff, fairly clean room.
Stayed 7 nights in Jun 2023
Response from Xavier on 22 Jul 2023
Dear Stephanie, We thank you for the nice comment and the excellent grade ! We hope to see you again in Paris Staycity ! Kind regards, Xavier / Front office Manager

8/10 Good

Hien Dinh

Stayed 3 nights in Jul 2023
Response from Xavier on 9 Aug 2023
Hi,thank yor you kind review.Kind regards

10/10 Excellent

Gina, Southbury

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean lodging. Rooms are small, but have everything you need. Great location! Staff is SUPER FRIENDLY AND HELPFUL! Would definitely stay here again!!
Stayed 3 nights in Jun 2023
Response from Xavier on 30 Jun 2023
Dear Gina,We thank you for the nice comment and the excellent grade !We hope to see you again !Kind regards,Xavier / Front office Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, room comfort
Family friendly, spacious and clean
We stayed for 8 nights. All employees on duty were very friendly, professional and helpful. We were in a 1-bedroom corner unit that can comfortably accommodate a family of 5. It was clean and spacious, with a small kitchen that was well equipped with small fridge, stove top, microwave, sink. Cabinets were filled with plates, glasses, utensils - great for cooking or warming up takeout. The living area also had a round table with 5 chairs, and 3 separate twin size sofa beds. These twin size sofa beds were amazing because my son and daughter had their own bed. The bathroom was a little small but didn’t bother us as we were there to make the most of Paris, not to spend a lot of time in a bathroom - LOL! We placed a chair right beside the tub as step stool for the kids so they could easily and safely get in and out of the tub as it was a bit high for them (unfortunately no step stool was available). It has AC - which is amazing especially on hot days! Location wise, it’s not really within walking distance to the main attractions (Eiffel Tower, Arc du Triomphe etc), but it’s conveniently close to Gare de l’Est where you can take the Metro, and we also walked to Gare du Nord to catch a train to London. It’s not on a busy street so noise level at night is minimal to moderate. Overall, I would recommend this aparthotel, especially to families with kids who want space, don’t want to spend a fortune to get a large room or multiple rooms, and willing to take the Metro to get around.
Bedroom with door
Living area with 3 twin size sofa beds, table with 5 chairs and kitchen
Twin size sofa bed #3 in other corner of the living area
Kitchenette
Stayed 7 nights in Jun 2023
Response from Xavier on 26 Jun 2023
Dear Diane, We thank you for the nice comment and the excellent grade ! We hope to see you again in Paris Staycity ! Kind regards, Xavier / Front office Manager

10/10 Excellent

Susan M Harrell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to crash for our family after a long day sightseeing. Exactly what we needed- clean, quiet, separate beds for the kids, snacks available in lobby.
Stayed 1 night in Jun 2023
Response from Xavier on 26 Jun 2023
Dear Susan, We thank you for the nice comment and the excellent grade ! We hope to see you again in Paris Staycity ! Kind regards, Xavier / Front office Manager

10/10 Excellent

AMESTRIS

Stayed 4 nights in Jun 2023
Response from Xavier on 12 Jul 2023
Dear Amestris,Thank you very much for your kind note and review.See you soon in Paris Staycity.Kind regards.

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, room comfort
I had a really good experience staying here for three nights at the beginning of May. The room was exactly as pictured, and the hotel location was perfectly located, and less than a 15 minute walk from Gare du nord and Gare de l’est. Close proximity to multiple metro stations. But what really made the experience great for me is the staff - everyone was very friendly, no matter the time of day / night, and no matter which questions you had for them. Un grand merci!
Stayed 3 nights in Apr 2023
Response from Xavier on 13 Jun 2023
Dear Emilie, We thank you for the nice comment and the good grade ! We hope to see you again ! Kind regards, Xavier / Front office Manager

10/10 Excellent

John

Stayed 3 nights in May 2023
Response from Xavier on 26 Jun 2023
Dear John, We thank you for the nice comment and the excellent grade ! We hope to see you again in Paris Staycity ! Kind regards, Xavier / Front office Manager

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Xavier on 2 Jun 2023
Dear Paul, We thank you very much for your very good review.Kind regards,

8/10 Good

Polly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from La reception on 29 May 2023
Cher Client, Nous vous remercions pour votre note à la suite de votre séjour chez nous. Tous nos collaborateurs s’efforcent chaque jour de faire de votre séjour un moment des plus agréables. En espérant avoir à nouveau le plaisir de vous accueillir parmi nous, bien cordialement

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
Everything was all right, but the bathroom its very tinny and the rooms aren't cleaned on a daily basis. The staff was very kind.
Stayed 7 nights in May 2023
Response from Xavier on 16 May 2023
Dear Mario,We thank you for the nice comment and the excellent grade !We hope to see you again !Kind regards

10/10 Excellent

Kelly

Stayed 1 night in May 2023
Response from Mark on 7 May 2023
Dear Guest,We thank you for staying with us and for leaving an excellent grade !Kind regards,

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ideal location for our long weekend! Easy to get to from the Eurostar and had everything we needed! Staff were so helpful and friendly, we’d definitely book here again!
Stayed 3 nights in Apr 2023
Response from Mark on 6 May 2023
Dear Guest,We thank you for the nice comment and the excellent grade !We hope to see you again !Kind regards,

8/10 Good

richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel it self was good staff super friendly. Hotel is in an alley so need to be careful. Not dangerous but careful.
Stayed 3 nights in Apr 2023
Response from Mark on 3 May 2023
Dear Guest,We thank you for the nice comment and grade !We hope to see you again !Kind regards,

4/10 Poor

hubert

Business traveller
Disliked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023
Response from Xavier on 24 Mar 2023
Cher client,Nous accusons votre note, n'hésitez pas à nous contacter car nous voudrions connaitre les éléments qui reflètent votre note.Cordialement, La réception

8/10 Good

Norashikin

Liked: Cleanliness, property conditions & facilities
nice and simple stay for family of 5. friendly customer service. Thank you
Stayed 2 nights in Mar 2023
Response from Xavier on 20 Mar 2023
Dear Norashikin, Thank you very much for your kind comment, we hope to see you soon in Staycity Paris. Kind regards, Xavier // Reception staff

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, room comfort
Very good place
The apartment was clean and comfortable, and quiet. There is a terrific restaurant near Gare de l’Este. Bouillon Chartier.
Stayed 3 nights in Feb 2023
Response from Emmanuelle on 27 Feb 2023
Hello dear customer Thank you for the very good note as well as the good comment, we are delighted that you stay went well. Looking forward to seeing you again in our establishment. Cordially,

8/10 Good

Ross

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a nicely appointed apartment containing everything we needed
Response from Mark on 8 Jan 2023
Dear Guest,We thank you for the nice comment and grade !We hope to see you again !Kind regards,Mark

8/10 Good

Veimar, congleton

8/10 Good

Monique

Travelled with partner
Liked: Cleanliness
Good location for the price We were in walking distance to bus stops and able to see Paris as a local.
Response from Xavier on 6 Dec 2022
Dear Guest,We thank you for the nice comment and excellent grade.We hope to see you again shortly !Kind regards,

8/10 Good

Win

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a nice little hotel, not too far drive away from downtown. Nice to have parking in the area. Rooms are cleaned too. Nice small budget hotel.
Response from Xavier on 30 Nov 2022
Dear Guest, We thank you for the nice comment and excellent grade ! We hope to see you again. Kind regards.

2/10 Terrible

Hunter

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, room comfort
SUPER!
Amazing, the best hotel I have ever visited in Paris in terms of quality and price. Large space, pleasant staff (very), good location - near Gare du Nord and Est, just a few minutes' walk to restaurants and bars, has its perky, small, but it has. We had a problem with a cancellation and they fixed it. Only the best reviews. BRAVO keep it up and we will visit again 1000%
Stayed 3 nights in Oct 2022
Response from Xavier on 21 Oct 2022
Dear Lukasz,We thank you for the nice comment and excellent grade that you gave. We hope to see you again.Kind regards / Xavier

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was the perfect solution for my family of 5 for one night to be close to the train stations. Walkable to Gare de L’Est and only one stop from there to Gare du Nord. Great location, easy check in, nice property. Thanks
Stayed 1 night in May 2022
Response from Mark on 14 Jun 2022
Hello, Thank you, we greatly appriciate your comment. Kind regards, Mark

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Amine on 16 Mar 2020
Cher Client, Nous vous remercions pour votre commentaire. Tous nos collaborateurs s’efforcent chaque jour de faire de votre séjour un moment des plus agréables et nous sommes absolument ravis que nous ayons su répondre entièrement à vos attentes. En espérant avoir à nouveau le plaisir de vous accueillir parmi nous lors de votre prochain déplacement sur Paris, je vous adresse, Cher Client, mes plus cordiales salutations. Amine La réception.

4/10 Poor

Qing

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs renovation
The place needs up keeping. The bathroom was leaking and the door lock broken and requires kicking of it to open or a hard pull. There was a huge crack on the side that looked like it was going to break off. The window can't be closed tight and when it gets windy, it blows it open. I woke up twice during the night because of the noise. I felt unsafe, when I went downstairs the first night, no one was at the front desk for the 20 mins I was waiting. Anyone could have walked in.
Stayed 3 nights in Feb 2020
Response from antoine on 12 Feb 2020
Dear Qing, Thank you for taking the time to share your experience with us during your recent stay. We have detailed notes of your many useful recommendations about improving our room facilities and will consider them when future refurbishment takes place. ANd we are expecting major renovations coming up this year. More importantly, we will continue to place utmost priority on training and developing our front desk associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and look forward to welcoming you back at Staycity Paris Gare de L’est. With warm regards, Antoine Front desk

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great city
Our visit to Paris was great. The hotel was well located to local and international trains. Whilst the rooms were a little small, the service from all staff was outstanding . We have stayed at a number of Staycity Apartments and service here didn’t disappoint
Stayed 4 nights in Nov 2019
Response from Amine on 1 Dec 2019
Dear Guest, Thank you for choosing Staycity for your stay in Paris. We are delighted that we had the opportunity to be at your service. Know that we shared with great pleasure your feelings with all our teams who were sincerely affected. We are hoping to have again the pleasure of welcoming you back on your next trip to Paris, Sincerely, Amine. The front desk.

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2019
Response from Antoine on 19 Nov 2019
Dear guest, Thank you for choosing Staycity Serviced Apartments for your stay in Paris. We are delighted that we had the opportunity to be at your service and look forward to welcoming you back at Staycity Paris Gare de L’ Est for your next trip. With warm regards, The Front Desk Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Salvatore on 10 Nov 2019
Dear guest, Thank you for choosing Staycity for your stay in Paris. We are delighted that we had the opportunity to be at your service. Know that we shared with great pleasure your feelings with all our teams who were sincerely affected. We are hoping to have again the pleasure of welcoming you back on your next trip to Paris, Sincerely, Salvatore The front desk.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The staff was great and friendly! Our room had clogged drains in the shower and faucet
Stayed 2 nights in Oct 2019
Response from Salvatore on 8 Nov 2019
Dear Customer, We thank you for taking the time to share your comments. We take your remarks very seriously, and we sincerely apologize for the inconvenience caused by this experience. We remain at your disposal and we hope to have the pleasure of welcoming you back to Staycity Paris Gare de L'Est. Sincerely, Salvatore Reception

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
No hot water in the first room so changed rooms and then flashing light from the air conditioning unit kept us awake but we didn’t feel we could ask to change the room again
Stayed 1 night in Nov 2019
Response from Antoine on 7 Nov 2019
Dear guest, Thank you for taking the time to make your comments. The experience you describe does not match the quality service we provide to our customers. We take your remarks very seriously, and we sincerely apologize for the inconvenience caused by this experience. We remain at your disposal and we look forward to your stay at Staycity Paris Gare de l'Est. Sincerely, Antoine Front desk

4/10 Poor

Harpreet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
Location good Property not clean; bins were not cleared despite putting a message on the door Too expensive for the quality
Stayed 3 nights in Oct 2019
Response from antoine on 25 Oct 2019
Dear guest, Thank you for choosing Staycity for your stay in Paris. We do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of our guests have experienced and continue to enjoy at Staycity. We apologize for any inconvenience you met during your stay with us! With warm regards, Antoine

10/10 Excellent

Aiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The location was good , the staff was very nice and friendly , I’ll rebook this hotel again !
Stayed 1 night in Oct 2019
Response from Antoine on 16 Oct 2019
Dear Aiko Thank you for choosing Staycity for your stay in Paris. We are delighted that we had the opportunity to be at your service. Know that we shared with great pleasure your feelings with all our teams who were sincerely affected. We are hoping to have again the pleasure of welcoming you back on your next trip to Paris, Sincerely, Antoine Front desk

8/10 Good

D

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were exceptionally helpful. The condition of the aparthotel is in need of upgrading: i.e: the communal carpets, condition of the kitchenette etc. The mattresses are in need of upgrading too.
Stayed 3 nights in Oct 2019
Response from Antoine on 9 Oct 2019
Dear guest, Thank you for choosing Staycity Serviced Apartments for your stay in Paris. We are delighted that we had the opportunity to be at your service and look forward to welcoming you back at Staycity Paris Gare de L’ Est for your next trip. With warm regards, Antoine Front desk

10/10 Excellent

Cate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fab saff, recommended
We had 2 lovely nights at Stay City Paris. The staff were friendly, helpful and made our stay a pleasure. Our room was clean, spacious and had everything needed for our stay. Bed was comfortable too. It was very quiet as well considering we were in the middle of Paris! Thank you
Stayed 2 nights in Sep 2019
Response from Antoine on 25 Sept 2019
Dear Cate, Thank you for your excellent feedback on your recent stay with us ! Our staff is dedicated to make your stay the most enjoyable one possible and we are absolutely delighted that we have been able to meet your expectations. Know that we shared with great pleasure your compliments with the entire team who were sincerely touched. Hoping to have the pleasure of welcoming you again for your trip to Paris, Warm regards, Antoine Front desk

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Harry on 8 Sept 2019
Dear Peter, Thank you for taking the time to write us this review following your recent stay at Staycity Paris. We are sincerely pleased to read that your stay went well. Hoping to have the pleasure of welcoming you again during your future trips to Paris. Regards, Harry (Reception)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Mourad on 3 Sept 2019
Dear Guest, Thank you very much for your excellent feedback on your recent stay with us ! Hoping to have the pleasure of welcoming you again for your trip to Paris, Warm regards, Mourad Afif

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Salvatore on 20 Aug 2019
Dear Guest, Thank you very much for your excellent feedback on your recent stay with us ! Our staff is dedicated to make your stay the most enjoyable one possible and we are absolutely delighted that we have been able to meet your expectations. Hoping to have the pleasure of welcoming you again for your trip to Paris, Warm regards, Salvatore