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Reviews of Sofitel Paris Arc de Triomphe

5 out of 5
Sofitel Paris Arc de Triomphe
14 Rue Beaujon, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 313 out of 499 reviews" "
Rating 8 - Good. 116 out of 499 reviews" "
Rating 6 - Okay. 46 out of 499 reviews" "
Rating 4 - Poor. 10 out of 499 reviews" "
Rating 2 - Terrible. 14 out of 499 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nahed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like that the toilet is not in the same room with shower Also the hotel should have car for any urgent drive
Stayed 2 nights in Apr 2024

10/10 Excellent

Konstantin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great Property great staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Elsa

Stayed 5 nights in Oct 2023

10/10 Excellent

Simerjit

Liked: Cleanliness, staff & service, property conditions & facilities
Great team
Stayed 1 night in Sep 2023

6/10 Okay

Luis, Toronto

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Lawrence

Stayed 1 night in Jul 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No city views from this hotel
Nice clean hotel, nice location, competent professional staff. My concern is hotels.com listed my room as having a “city view”. Having a city view and a 5 star rating were my two primary criteria when I was searching for a room in Paris to celebrate our 40th anniversary. When I checked in, I was given a 5th floor room. I questioned the staff….. Are you sure I will have a city view from the 5th floor? I was told this room did not have a city view. I let them know I booked a room with city view, they looked puzzled. I was then shown 5 rooms. Turns out none of the rooms in this hotel have a city view. All the rooms look out directly to the street and directly at the apartment building across the street. Charming building, but in no way shape or form is it a city view. Calling it a street view would be far more accurate and defendable. I then suggested to the staff that in light of the fact that I reserved a city view room and they couldn’t provide one, perhaps they could make it right by giving me an upgrade. That wasn’t going to happen without additional charges. When I was searching for a Paris hotel, I eliminated many hotels that checked the rest of my boxes but did not have city views, even though they had better nightly rates. In short, if you are looking for a hotel with a city view, this is not the place for you. I’ve brought this incorrect property attribute to the attention of both Sofitel and hotels.com, it will be interesting to see if the listing gets revised.
Stayed 3 nights in Jul 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel cleanliness and standard was amazing, the turndown service is a nice touch after being out all day. The breakfast was lovely and the cappuccino’s were good. Staff were willing to go that extra mile and assist when they didn’t know the answer. Great hotel, great staff, clean, fresh and immaculate.
Stayed 4 nights in Jul 2023

10/10 Excellent

Aditya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 5 nights in Apr 2023
Response from Sofitel Arc on 31 May 2023
Dear guest,We thank you for your your excellent rating following your stay with us and hope to have the pleasure to welcome you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Mustafa Mehmet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in similar hotels with great amenities but what made the difference for us was the staff. They were professional, yet personable, paid attention to every detail and accommodated us at every turn. I will return to Sofitel Arc de Triomphe whenever I go to Paris in the future
Stayed 6 nights in Mar 2023
Response from Sofitel Arc on 17 Apr 2023
Dear guest,Thank you so much for your excellent rating and especially your kind comment son our teams. Be assured that these ones will be passed onto them!We hope to have the pleasure to welcome you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Nadeem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Arc De Triomphe
Fantastic location for a short Business stay. The hotel also has the best concierge in Paris. Thank Gerard for all your help in securing a top restaurant on a Saturday for 5 during fashion week!
Stayed 3 nights in Jan 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel!
Response from Sofitel Arc on 2 Jan 2023
Dear guest, Thank you very much for your excellent rating and comment!We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon.Best wishes for 2023!Warm regards,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Nagarjuna, Terre Haute

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hospitality, good location (40-45 minutes walking distance to Louvre Museum and Muse d Orsay, 20 min walking distance to the Eiffel Tower)
Stayed 7 nights in Oct 2022
Response from Sofitel Arc on 26 Oct 2022
Dear guest,Thank you so much for your excellent rating and comments. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon.Very best,Hotel Sofitel Paris Arc de Triomphe

6/10 Okay

Akop

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
What we liked most about Sofitel Arc de Triomphe was the staff and that's pretty much it. We were staying during fashion week and the hotel was fully booked. The first night we got there we were starving and wanted to order room service since it was around 9-10pm all they had available was this horrible microwaved pizza. We later learned they hardly have any staff at night. There was one guy downstairs (don't remember his name) but he basically did everything! While he was great and extremely helpful it's a shame that Sofitel doesn't staff better knowing the hotel is fully booked and busy during fashion week of all times. They are lucky to have such wonderful staff members that work so tirelessly to accommodate so many guests. Their beds are also awful!! I hardly got any sleep in 5 days. Worst bed I've ever slept on in any hotel around the world. While I am grateful for the wonderful guest service staff, we will never be staying at Sofitel Paris again.
Stayed 5 nights in Oct 2022
Response from Sofitel Arc on 26 Oct 2022
Dear guest,We thank you for taking the time to share your comments following your stay with us.We duly read your remark regarding the service of our teams and thank you for mentioning it but be assured that your entire feedback will be shared with our Management so as to take the necessary measures.We took note of your disappointment; however, we do hope to have the opportunity to welcome you back in the future so as to give you a completely different overview of our property.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with great amenities. Very clean rooms and property in general with very polite staff. Close to all main shopping areas, restaurants and attractions.
Stayed 1 night in Sep 2022
Response from Sofitel Arc on 10 Oct 2022
Dear guest,Thank you very much for your excellent rating and kind comments. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back in a near future.Best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

giuseppe a

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location comfortable rooms
Stayed 4 nights in Sep 2022
Response from Sofitel Arc on 3 Oct 2022
Dear guest,Thank you so much for your positive review! We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, next to le champs elysees and l’arc de triomphe. The hotel was pristine and the rooms were beautiful. The staff went above and beyond to ensure our stay was amazing. We will return!
Stayed 4 nights in Sep 2022
Response from Sofitel Arc on 26 Sept 2022
Dear guests,Thank you so much for your excellent rating and kind comments. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Few annoying things
Toilet seat was in sperate area than bathroom. Felt like an ibis design. Door bell buzzer sounded like an alarm. Super annoying.
Stayed 3 nights in Sep 2022
Response from Sofitel Arc on 26 Sept 2022
Dear guest,We thank you for taking the time to share your experience following your stay with us.We regret to read that you did not appreciate so much the design of our hotel and duly took note of your appreciation about the door bell.As far as the separate toilet from the bathroom, we understand that you would have preferred to have them in the same room but we have indeed two separated rooms for more conveniency and intimacy when the room is for at least two guests.We do hope that despite these points, we will have the opportunity to welcome you back in the future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Samir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind. The location is very good. The beds are very comfortable.
Stayed 1 night in Aug 2022
Response from Sofitel Arc on 22 Aug 2022
Dear guest,Thank you so much for your excellent rating!We are delighted to read that you greatly enjoyed your stay with us and look forward to welcomling you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Dennis

Stayed 3 nights in Aug 2022
Response from Sofitel Arc on 22 Aug 2022
Dear guest,Thank you so much for your excellent rating!We are delighted to read that you greatly enjoyed your sta with us and look forward to welcoming you back in near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional.
Stayed 4 nights in Jul 2022
Response from Sofitel Arc on 22 Aug 2022
Dear guest,Thank you so much for your excellent rating!We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, concierge was outstanding
Stayed 4 nights in Jul 2022
Response from Sofitel Arc on 22 Aug 2022
Dear guest,Thank you so much for your excellent rating. We are delighted to read that you greatly enjoyed your stay with us. Be assured that your kind comments on the friendliness and professionalism of our teams will be shared with them!We hope to have the pleasure to welcome you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Nagarjuna, Terre Haute

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very skeptical to book this property, as I saw some negative reviews. We went at 2 PM to the hotel. they gave rooms promptly. After using one of the rooms for taking the shower we complained that it was uncomfortable (no shower, tub bath) room, immediately they changed it. They cleaned rooms everyday, Rooms are good size. Room cleaning is good too. If they miss something, they will replace right away We did not eat at the restaurant so I cant comment. Another interesting thing that happened. Yesterday at 10 pm after walking for several miles I was just relaxing in the lobby. A middle eastern lady was upset that she did not get the right rooms (she says she ordered the right rooms), she was raising the voice. Goergietta was on duty and fixed the to the customer satisfaction in no time. The middle eastern lady was very happy as she got free upgrade. We stayed for one week nothing to complain. All compliments. This hotel is about 5 to 10 mnt walking distance to major shopping centers. The gate keepers are good, reception is good, management is good and helpful. We are 4 people with 8 suitcases and they arranged a big taxi at 5 AM in the morning. If I go to Paris again this is my hotel where we are going to stay. MY family enjoyed a lot top.
Stayed 5 nights in Aug 2022
Response from Sofitel Arc on 22 Aug 2022
Dear guest,We thank you very much for taking the time to share your experience following your stay with us.Your detailed feedback is very precious and be assured that it will be shared with our teams.We are delighted to read that you greatly enjoyed your stay and hope to have the pleasure to welcome you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Sofitel Arc on 7 Jun 2022
Dear guest, Thank you so much for your excellent rating. W> e are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon. Best, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

oluwadamilola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. I had a card payment issue at check in but the staff handled it professionally. I enjoyed my stay.
Stayed 2 nights in May 2022
Response from Sofitel Arc on 18 May 2022
Dear guest, Thank you so much for taking the time your share your comments following you stay with us. We are delighted to read that you greatly enjoyed it and look forward to welcoming you back soon. Very best, Hotel Sofitel Paris Arc de Triomphe

2/10 Terrible

Stefano

Stayed 1 night in Apr 2022
Response from Sofitel Arc on 7 May 2022
Dear guest, We are sorry to read that your stay did not meet your expectations. Do not hesitate to contact us directly to give us more precisions about your experience. Very best, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Khaled, Muscat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location of the property was very convenient
Stayed 1 night in Oct 2021
Response from Sofitel Arc on 29 Oct 2021
Dear guest, Thank you so much for your excellent rating. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon. Best regards, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Emmanuel

Stayed 2 nights in Oct 2021

4/10 Poor

Sandra

Disliked: Cleanliness, property conditions & facilities, room comfort
The room service is bad and tge room dirty....
Stayed 3 nights in Aug 2021
Response from Sofitel Arc on 6 Sept 2021
Dear guest, Following your message, we are deeply sorry to read that your stay did not meet your expectations. If the cleaning of the room was not satisfactory, please accept our sincere apologies. Be sure that your remark was transmitted to the Executive Housekeeper so as to avoid such inconvenience. We of course remain at your disposal should you wish to bring us more precisions. Best, Hote Sofitel Paris Arc de Triomphe

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from all the staff, super helpful. One of the best stays at a hotel we have had. Very good location
Stayed 2 nights in Aug 2021
Response from Sofitel Arc on 9 Sept 2021
Dear guest, Thank you so much for your excellent rating. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back in a near future. Best, Hotel Sofitel Paris Arc de Triomphe

2/10 Terrible

Michael Charlotte Timothy

Travelled with family
Disliked: Staff & service
OVERCHARGED BY HOTELS.COM & SOFITEL
I AM STILL WAITING FOR THIS HOTEL AND HOTEL.COM TO REFUND MY OVERCHARGES ON MY ROOM WHICH AMOUNTS TO OVER $1044. I ADVISE DOING NO BUSINESS WITH THESE 2 ENTITIES. This should be refunded by now from July 9!
Stayed 1 night in Jul 2021
Response from Sofitel Arc on 9 Sept 2021
Dear guest, Following your message, we are deeply sorry for this inconvenience. As you know, our teams keep working on this issue so as to resolve it as soon as possible Best regards, Hotel Sofitel Paris Arc de Triomphe

2/10 Terrible

Michael Charlotte Timothy

Travelled with family
OVER CHARGED
I do not think I was CHARGED the amount that I was quoted upon my reservation. I am reviewing the charges and will get back to Hotels
Stayed 1 night in Jul 2021
Response from Sofitel Arc on 19 Jul 2021
Dear guest, Following your message, feel free to contact our hotel should you have any question about your invoice. With our very best regards, Hotel Sofitel Paris Arc de Triomphe

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
2 Twin Beds Instead of 1 King and 1 Queen
Wrong kind of beds: when I reserved it says 1 king and 1 Queen, but I got 2 twin beds.
Stayed 1 night in Oct 2020
Response from Sofitel Arc on 21 Oct 2020
Dear guest, We thank you for taking the time to share your experience following your stay with us. We are deeply sorry for the mistunderstanding regarding your bedding. Actually, our rooms do not feature one American King with one queen. If this was not clearly precised upon reservation, please accept our sincere apologies. We hope that despite this point, we will have the opportunity to welcome you back. Best, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Xiaoqian

Stayed 1 night in Sep 2020
Response from Sofitel Arc on 12 Oct 2020
Dear guest, Thank you so much for your excellent rating! We look forward to welcoming you back soon. Best, Sofitel Paris Arc de Triomphe

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Like the hotel overall. Good Service!!!
Stayed 2 nights in Jul 2020
Response from Sofitelarc on 28 Aug 2020
Dear guest, Thank you so much for your excellent rating. We look forward to welcoming you back soon to the Sofitel Paris Arc de Triomphe. Best regards, The Management

10/10 Excellent

ezra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from SofitelArc on 24 Feb 2020
Dear guest, Thank you so much for your excellent rating. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon. Best, Hotel Sofitel Paris Arc de Triomphe

8/10 Good

Bader

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hated their automated fridges Otherwise almost everything was perfect
Stayed 7 nights in Jan 2020
Response from Sofitel arc on 7 Feb 2020
Dear guest, We thank you for your positive rating despite your remark about our fridges. However, we do hope that despite this point, we will have the opportunity to welcome you back in a near future. Best, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

BOSTONIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service ! And great location ! I recommend this hotel ...
Stayed 2 nights in Dec 2019
Response from sofitel arc on 6 Jan 2020
Dear guest, Thank you so much for your 5 stars and excellent comments. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon. best wishes, Hotel Sofitel Paris Arc de Triomphe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Sofitel arc on 18 Dec 2019
Dear guest, We thank you for your positive rating and hope to have the pleasure to welcome you back soon as to get your fifth star! We wish you a happy Holiday Season. Best regards, Hotel Sofitel Paris Arc de Triomphe

6/10 Okay

T N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite having Aircon on 15deg the room was too hot at night. Breakfast was very disappointing. I had 2 guests and the “hot” food was cold, had been out too long and scrambled egg very poor
Stayed 1 night in Dec 2019
Response from Sofitel Arc on 16 Dec 2019
Dear guest, Following your review, we are deeply sorry to read that your stay did not fully meet your expectations. Please accept our sincere apologies regarding the hot food at breakfast. Be sure that your comment was passed onto the Managers concerned so as to avoid such inconvenience. Best regards, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Sofitel arc on 11 Dec 2019
Dear guest, Thak you so much for your excellent rating. We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back. Best, Hotel Sofitel Paris Arc de Triomphe

2/10 Terrible

Ashley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Sofitel Arc on 29 Nov 2019
Dear guest, We are deeply sorry to read that your stay with us did not meet your expectations. Our teams remain at your entire disposal should you wish to bring more information. With our very best regards, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

JoseSauri, Seattle, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent from the moment we walked into the hotel, in my experience what makes a property deserve a 5 star rating is their level of service and this Sofitel property exceeds a 5 star rating. They truly are professional and a pleasure to deal with I will definitely stay at the Sofitel arc de triomphe on my next visit to París. *****
Stayed 5 nights in Nov 2019
Response from Sofitel Arc on 20 Nov 2019
Dear guest, Thank you so much for your excellent review! We are delighted to read that you greatly enjoyed your stay with us and look forward to welcoming you back soon. Best, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Sofitel arc on 30 Sept 2019
Dear guest, Thank you so much for your excellent rating. We look forward to welcoming you back in a near future. Best regards, Hotel Sofitel Paris Arc de Triomphe

4/10 Poor

Verified traveller

Stayed 4 nights in Aug 2019
Response from Sofitel Arc on 9 Sept 2019
Dear guest, Following your rating, we regret to read that your stay did not meet your expectations. Be sure that our Guest Relations Department remains at your disposal should you wish to contact them with more details (H1296-GR2@sofitel.com). With our very best regards, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with short walk to mass transit and easy walk from CDG bus to Etoille and shorter walk to a Metro Line 1. Nice neighborhood with plenty of places to eat and drink including hotel.
Stayed 3 nights in Aug 2019
Response from Sofitel Arc on 9 Sept 2019
Dear guest, Thank you so much for your excellent rating and comments! We look forward to welcoming you back in a near future. Best regards, Hotel Sofitel Paris Arc de Triomphe

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Sofitel Arc on 9 Sept 2019
Dear guest, Thank you very much for your positive rating. We look forward to welcoming you back in a near future. Best regards, Hotel Sofitel Paris Arc de Triomphe

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris business
Excellent facility and helpful service minded staff. Easy walk to Metro line 1 and RER
Stayed 1 night in Aug 2019
Response from Sofitel Arc on 9 Sept 2019
Dear guest, Thank you so much for your excellent rating and comments. Be sure that these ones were passed onto our teams. We look forward to welcoming you back soon. Best regards, Hotel Sofitel Paris Arc de Triomphe