My Unfortunate Experience
Posted 31-Oct-2017 on Hotels
This hotel has good reviews and 3 stars but my experience unfortunately was not.
The first room I was given smelled of smoke, including the bed sheets, and the underside of the quilt was stained yellow and the wool blanket had hairs stuck in it. I was moved to a new room and I discovered ants crawling on the floor! They were coming out of the tiny holes beneath the shower stall in the bathroom. I took videos and showed the man at the desk and he offered me a can of bug spray or the option of another new room (he showed me 2 available rooms) but at this point after 2 poor rooms I was very wary of what I would discover in room 3 so I chose to stay in the room with the ants for my first night. I said no to the bug spray because that shouldn't be sprayed in closed quarters and breathed in but I did get an extra bed sheet.
In the morning the manager encouraged me to move to a new room and after discussing my hesitations I agreed to move. To be honest I didn't actually sleep in that room that 2nd night, I was able to stay with a friend who was in town so I can't say how the room was.
I do think the bed linens and curtains should be updated and much closer attention to detail is needed when cleaning, but the staff were kind and understanding and prompt when I brought my concerns. They said that my experience was not the usual but they agreed that it was unfortunate for me. When I checked out the manager did give me a sweet Paris souvenir as a gift.