The front desk were not friendly, slow and does not provide sufficient information (such as did not inform us the location of the lift, how to use - as you have to press it from outside causing confusion to guest, even an air stewardess does not how to operate and we have to assist her) when asked the cost of city tax, she just pointed to a card displayed at the counter. One night a security came to knock on the door and I reply from behind the door, maybe he does not hear me from there, once I open the door but with the latch on, he just say “oh sorry” and left (just wondering why he knocked on our door). The location is okay but am sure can find similar hotel with better services with the same price