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Reviews of Hôtel Phénix

2 out of 5
Hôtel Phénix
5, rue du général Lanrezac, Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 153 out of 470 reviews" "
Rating 8 - Good. 201 out of 470 reviews" "
Rating 6 - Okay. 72 out of 470 reviews" "
Rating 4 - Poor. 32 out of 470 reviews" "
Rating 2 - Terrible. 12 out of 470 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jim

Travelled with partner
Y
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Small family hotel , staff are helpful and great. I recommend this hotel.
Stayed 3 nights in Apr 2024

2/10 Terrible

Carol

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room had a toilet in the shower area much like a camper trailer but without venting. No shower curtain and cracks in the shower. It was a tight space. The carpet looked very gross. The bed was ok. We did check for bed bugs but we didn’t see any. We were on the 6th floor and the elevator and stairs are very small and rickety. I would recommend to keep looking. The pipes were loud and you could hear people moving about more than usual when staying at hotels.
Stayed 2 nights in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is quaint and well kept in an active area. Very close to many amenities and transportation. The washroom is modern. Beds were very comfortable. It was very compact but you only sleep there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Petra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to this hotel second time in past year. The location is awesome, prices affordable and the hotel stuff will make you feel like you are their own family! They went above and beyond for our comfort - We absolutely love it and we will be back next year! Thank you again for everything Petra and Anthony Florida, USA
Stayed 7 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok. It's not the Hyatt Regency. But if you're on a small budget, staying in an expensive city like Paris, and want a nice area close to the action, what are you gonna do? It's got a great location, clean sheets & pillows, hot water in shower, a modern TV and a (tiny) lift. Any complaining reviews are unrealistic. The place is totally inexpensive and is great for those not planning on sitting in their room all day. Got a great 8 hrs sleep and fantastic dinner at Mojo, a few doors down. Mojo is a quality restaurant at a great price, too. All, steps away from the Arch of the Triumph. If you're wealthy go pay $350 a night, and I'll still get the same 8 hrs sleep for less than $100 a night.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, a block and half to the Arc de Triomphe, the metro near. The staff we encounter were especially helpful in giving directions. The room was well situated with large bath. We enjoyed the neighborhood environment with small Servette on same block carrying fresh fruits, etc.
Stayed 6 nights in Mar 2024

8/10 Good

Janneth

Travelled with family
Liked: Amenities
I love that public transportation was very handle and restaurants everywhere. I did not like the room service, they would come and organize but not really clean.
Stayed 5 nights in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Place is safe and quiet!
Stayed 1 night in Dec 2023

10/10 Excellent

RAID, Baghdad

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

4/10 Poor

Willa, Carey

Travelled with group
Disliked: Amenities, property conditions & facilities
I like the location and the cleaning staff was nice.A week prior to our stay they knew the elevator wasn't working but they still put us in the 6th floor so going up and down is such a pain.Also no hot water on our last day and we were not even inform until we ask about it.
Stayed 3 nights in Jan 2024

4/10 Poor

Isabel Marenco

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
L'ascenseur ne marchait pas. J'avais écrit la veille pour confirmer notre arrivée et nous n'avons pas été prévenus de cet inconvenient. Trop mal.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohamed

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill!
Brilliant hotel. The staff are lovely and the bed i slept it was comfier than my actual bed at home, no joke!
Stayed 3 nights in Dec 2023

8/10 Good

Diane

Stayed 4 nights in Dec 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Amenities

10/10 Excellent

Kittinut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

MAE

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely 2 star
Small tired dated rooms with the smallest bathroom and shower I have ever seen
Stayed 1 night in Nov 2023

8/10 Good

roy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay pleased with the hotel just being on the 6th floor was a little challenging getting up the stairs. Thank you friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Amenities, property conditions & facilities
Love the quality of customer service. Very near the metro which makes it extreme accessible to the entire city. Surrounding area was peaceful. Definitely a place if you are looking to spend most of the day out exploring and if you need a place to just spend the night!! Would definitely return.
Stayed 3 nights in Sep 2023

6/10 Okay

Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación y el personal es muy servicial
Stayed 3 nights in Oct 2023

10/10 Excellent

Mario Alberto

Stayed 4 nights in Oct 2023

8/10 Good

Hector

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and price
Small room and cabin style prefab bathroom Good hot water but cramped.
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Great central, good hotel to stop over in.
Stayed 1 night in Sep 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Considering I booked the room in May for October it was terrible. We had a building with elevator access except for the attic that we were supposed to stay in as stairs were our option. The room was terrible and staff had no interest in assisting you. Unfortunately I had to give it a star but it did not deserve any. I would advise anyone not to stay there. At least you can fill you drink bottle in reception with the leaking roof which management said was ok.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ingrid

Stayed 5 nights in Sep 2023

2/10 Terrible

catherine

Disliked: Staff & service, property conditions & facilities
The room smelled moldy and the carpet in front of the bathroom was wet and the room was very small for two people we could barely open our luggage.
Stayed 4 nights in Sep 2023

10/10 Excellent

Maria

Travelled with partner
No refrigerator in the room
Stayed 2 nights in Sep 2023

2/10 Terrible

HELENA Martins de

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room at 3pm, wasn't ready. No apologies. I asked to 1 night refund, once I didn't stay, they didn't allowed. No coffer or tea in the room. The street a lot of noise.
Stayed 3 nights in Sep 2023

2/10 Terrible

Yuval

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

juan

Travelled with partner
Liked: Cleanliness
Close to Arch the Triumph
Stayed 3 nights in Aug 2023

8/10 Good

Ximena

Stayed 5 nights in Aug 2023

6/10 Okay

Oumesvaren

Disliked: Staff & service, property conditions & facilities
Very basic...very hot ..no air con..been provided with a ventitlator upon request..no coffee machine, kettle water in room.. No direct plugs for charging phone as well.. 😟😟😟
Stayed 4 nights in Jul 2023

4/10 Poor

MADELAINE

Disliked: Cleanliness, property conditions & facilities, room comfort
Room has no A/C
The room did not have a/c and was not indicated in the hotel details at the time of reservation. Had I known about it, I would have not stayed in this hotel. It was also not disclosed that there was ongoing construction in the hotel. There were plastic covers all over, from the stairs to the door of our room, just not pleasant at all.
Stayed 2 nights in Jun 2023

2/10 Terrible

Diego

Stayed 1 night in Jul 2023

6/10 Okay

Veimar, congleton

Travelled with family
Liked: Cleanliness, staff & service
Well located Friendly and helpful staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Tamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and perfectly adequate for a two night stay. The location is fantastic - it is close to great dining options, the metro and the arc de triomphe. We would absolutely stay there again.

10/10 Excellent

BENCESLAO

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, great place
Stayed 1 night in Jun 2023

8/10 Good

Juergen

Travelled with partner
Liked: Staff & service, property conditions & facilities
A bit loud from the street but otherwise commensurate with expectation.
Stayed 2 nights in Jun 2023

4/10 Poor

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. No A/C, super hot and uncomfortable. Outside area had lots of people talking. I believe the Taxi group meets out there and waits around making lots of noise around 1-2am throughout the night. I felt I didn’t sleep for 3 days while there. You
Stayed 3 nights in Jun 2023

8/10 Good

Griffin

Liked: Cleanliness, staff & service, property conditions & facilities
All good besidea there being no A/C.
Stayed 3 nights in May 2023

8/10 Good

Kim Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great location by Arc de Triomphe and metro with elevator. Cute little place with typical french window and juliet balcony. Unfortunate choice of paint colour for room. Extrodinary tiny bathroom like on an airliner. But managed. Elevator was handy for luggage. Would recommend.
Stayed 3 nights in May 2023

6/10 Okay

samira, Edmonton

Travelled with family
Liked: Staff & service
Property going through repairs, very small bathroom, pleasant staff
Stayed 3 nights in May 2023

10/10 Excellent

Mary Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje solo desde Costa Rica
Viaje sola, fueron muy amables y la ubicación es muy buena, queda muy cerca del metro. Fue exactamente lo que necesitaba para viaje por turismo Me sentí muy segura.
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
I liked the retro lift, I’m not sure if this is standard for a French hotel. And I had enough space in my room and a balcony as well as shower gel. I didn’t stay there long during my trip but it was great value for money and I would definitely come back if I visit Paris again
Stayed 2 nights in Nov 2022

8/10 Good

Andy

Stayed 1 night in Oct 2022

4/10 Poor

Jimena

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The wifi was not working
Stayed 1 night in Oct 2022