Front of property

Reviews of Hôtel Mondial

3 out of 5
Hôtel Mondial
5 Cite Bergere, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 214 out of 970 reviews" "
Rating 8 - Good. 425 out of 970 reviews" "
Rating 6 - Okay. 213 out of 970 reviews" "
Rating 4 - Poor. 74 out of 970 reviews" "
Rating 2 - Terrible. 44 out of 970 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Found old half eaten pastries in the draws of the bedroom, plus half eaten chocolate bars from previous guests, pillows had stains on them and under the bed was like dust central apart from that it was an okay stay.
Stayed 2 nights in Jan 2024
Response from Stéphane on 6 Feb 2024
We thank you for taking the time to share your experience after your stay at our hotel. We are sincerely sorry to learn that your experience did not meet your expectations due to the problems encountered in your room.We take your comments regarding the cleanliness and condition of your room very seriously. What you describe does not reflect the high standards we strive to maintain. We understand how disappointing this may be and we sincerely apologize for any inconvenience.Your comments have been forwarded to our housekeeping team for immediate assessment and appropriate corrective action will be taken to prevent such situations from occurring in the future.We thank you for pointing out that despite these problems, you still had a decent stay. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you again to offer you a much more pleasant experience that meets our usual standards.Best RegardsStéphane

4/10 Poor

Luiz

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel is completely different from the pictures, very unsafe area, the room was very old and dated, not a very good impression, one thing that was really good was the breakfast, a good variety of food. overall was just ok, but i don't think I would chosse that hotel again.
Stayed 2 nights in Jan 2024
Response from Stéphane on 6 Feb 2024
Thank you for sharing your impressions after your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We understand your disappointment about the discrepancy between the hotel photos and reality. We strive to present our property in a transparent and truthful manner, and we are sorry that you experienced a significant difference. Your comments about the neighborhood are also taken into account, and we take the safety of our guests very seriously.We are delighted to know that you enjoyed our breakfast, and we are happy that this was a positive aspect of your stay.Your feedback is valuable in helping us identify areas for improvement, and we take your comments very seriously. We are committed to doing everything possible to resolve any issues you may have encountered.We understand that you might not choose to come back to stay with us, but we hope that you will give us another chance in the future. If you are considering returning, we would love to welcome you back and provide you with a much more satisfying experience.Best RegardsStéphane

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Stéphane on 6 Feb 2024
Thank you for your comment.Best RegardsStéphane

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
The reception and restaurant areas were spotless. The staircase and halls were very grubby and tired. The room was the largest I have ever stayed in, in Paris. Very comfortable bed and lovely shower. The staff were very helpful and friendly. A great location. I will absolutely stay here again.
Stayed 3 nights in Jan 2024
Response from Stéphane on 6 Feb 2024
We sincerely thank you for sharing your experience of staying at our hotel. We are delighted to hear that you found our reception and restaurant areas immaculate, as well as our location excellent.We are also happy to know that you appreciated the size of your room, the comfort of the bed and the quality of the shower. Guest satisfaction is our top priority, and we are delighted that our accommodation helped make your stay enjoyable.Your positive feedback about our helpful and friendly staff is greatly appreciated. We strive to provide attentive, personalized service to all of our customers, and we are pleased that our team met your expectations.We have noted your comment regarding the condition of the stairs and corridors, and we assure you that we will take measures to improve this situation.We would be delighted to welcome you again during your next stay in Paris, and we will do everything possible to ensure that your experience is just as pleasant, if not better, than the last.Best RegardsStéphane

10/10 Excellent

Herve

Stayed 1 night in Dec 2023
Response from Stéphane on 6 Feb 2024
Bonjour,Nous vous remercions pour vos commentaires.Cordialement,Stéphane

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cheap and Cheerful
We wanted somewhere cheap and fairly central for one night. It was close to lots of places to eat and drink and close to metro station. The rooms were small and the bathroom very compact so we would’ve struggled with longer than 1 night. The beds were pretty comfy and it was nice to have a fridge with water. We didn’t have breakfast so can’t comment on this. It was pretty noisy at night with inconsiderate guests and noise from the street. I was glad I had ear plugs.
Stayed 1 night in Jan 2024
Response from Stéphane on 6 Feb 2024
We thank you for choosing our hotel for your stay in Paris and for taking the time to share your impressions with us. We're happy to know that our central and affordable location suited you for your night in the city.We take into account your comments on the size of the rooms and the compactness of the bathroom. We understand that this may pose a challenge for extended stays, but we are happy that you found our beds comfortable and appreciated the convenience of the refrigerator with water.We are sorry to hear that you were disturbed by noise from the street and other guests. Customer satisfaction is our priority, and we apologize for any inconvenience caused. We will take steps to mitigate this issue in the future.Best RegardsStéphane

6/10 Okay

Richard

Travelled with family
Disliked: Property conditions & facilities
The photos make the hotel look in a better condition than it actually is. It is a comfortable and clean hotel, but the rooms are in need of fresh decor. It's a good base for exploring Paris, if you don't want to spend too much time in your room.
Stayed 4 nights in Dec 2023
Response from Stéphane on 6 Feb 2024
We thank you for taking the time to share your impressions after your stay in our hotel. We are happy to read that you found our property comfortable and clean, and we appreciate your honest feedback on the room decor.Your opinion is important to us, and we take your comments into consideration regarding the decoration. We are continually working to improve our facilities to provide our customers with an even better experience.We are delighted that our strategic location has allowed you to fully enjoy your visit to Paris. We understand the importance of having a comfortable base when traveling, and we are happy that our hotel has fulfilled this function for you.We hope to have the opportunity to welcome you again during your next stay in Paris, and we thank you again for your valuable comments.Best RegardsStéphane

8/10 Good

Chantelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Stéphane on 6 Feb 2024
Bonjour Chantelle,Nous vous remercions pour vos commentaires.Cordialement,Stéphane

10/10 Excellent

THONG, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel Mondial for 6 nights from 15th to 21st of Dec. The weather in Paris is not too gloomy for winter, with couple of days of sunshine. The hotel is right on Rue Montmartre and therefore quite convenient, in the middle of all landmarks of Paris. The Sacred Coeur, the Artist area on Place du Tertre, The Notre Dame, Shakespeare and Company, Jardin de Luxemburg, etc are all within walking distances, about one mile away, more or less. The hotel is next to restaurants, supermarkets, Metro, etc...The staff are really helpful. They also arranged for a taxi to come pick us up and take us to Orly Airport at 4 am for ̀̀55 euros, which is very reasonable. We loved the free coffee, tea, cakes and chocolate candies in the reception hall. Thanks for everything.
Stayed 6 nights in Dec 2023
Response from Stéphane on 6 Feb 2024
A huge thank you for taking the time to share your experience during your recent stay at the Mondial Hotel. We are delighted to read that your stay in Paris was pleasant and that our central location allowed you to easily discover the wonders of the City of Lights.Your appreciation of our staff and their efforts to make your stay as comfortable as possible is greatly appreciated. We are happy to have been able to facilitate your travels by organizing the taxi for your transfer to and from Orly airport. Customer satisfaction is our priority, and we are delighted that our services met your expectations.We are also delighted that you enjoyed the thoughtful touches in our reception hall, such as complimentary coffee, tea, cakes and chocolate candies. We strive to create a warm and welcoming atmosphere for our customers, and your positive feedback is a source of motivation for our entire team.We thank you once again for choosing the Hôtel Mondial for your stay in Paris and hope to have the pleasure of welcoming you again during your next visit to our beautiful city.Best RegardsStéphane

10/10 Excellent

Mindi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent!! Close on foot to everything! The lobby was cool and festive and service was great!! We had a problem with our shower not draining the first morning, we let the front desk know and they were quick to move us to another room with no further issues!! When I go back to Paris, I will definitely stay here again!!
Stayed 4 nights in Dec 2023
Response from Stéphane on 6 Feb 2024
We would like to sincerely thank you for choosing our hotel for your stay in Paris and for sharing your experience with us. We are delighted to know that you found our location excellent and that you enjoyed the festive atmosphere of our lobby as well as our attentive service.However, we are sorry to hear that you experienced a problem with the shower on your first morning. We are grateful that you took the time to report this to our front desk, and we are happy to hear that our team was able to quickly move you to another room without any issues. Customer satisfaction is our top priority, and we are pleased that this situation was resolved effectively.We are delighted to know that you are considering coming back to stay with us during your next visit to Paris. We look forward to welcoming you back and providing you with an equally enjoyable, if not better, experience during your next stay.Glad to see you soon !Best RegardsStéphane

8/10 Good

kwok fai

Liked: Staff & service
Central air is not working in my room, bed is not comfort, price is good, it also provides free pastry at the lobby. people are very nice. Overall not bad for the price.
Stayed 3 nights in Nov 2023
Response from Stéphane on 13 Nov 2023
We sincerely thank you for taking the time to share your comments with us. We are delighted that you enjoyed our competitive rate, the delicious free pastries in the lobby, and above all, the friendly service from our team.However, we deeply regret the issues you experienced with the central air conditioning and bed comfort. We are sorry for any inconvenience this may have caused to your stay. Your feedback is of utmost importance to us, and we will immediately take steps to resolve these issues and ensure that such situations do not occur in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you again in the future to provide you with a much better experience.Best regardsStéphane

6/10 Okay

Urszula

Travelled with family and small children
Liked: Staff & service
Great location, walking distance to most attractions with metro 150m from the hotel. Staff very friendly, food wise no vegetables available or fruits to have for breakfast, bathroom would do with upgrade as shower hose was leaking a lot and sink very high so hard for kids to wash hands independently. Very hot room even when heating is off so not too comfortable nights.
Stayed 3 nights in Nov 2023
Response from Stéphane on 7 Nov 2023
We thank you for choosing our hotel for your stay in Paris and for taking the time to share your impressions with us. Your opinion is valuable to us, and we appreciate both your compliments and your constructive comments.We are delighted that you enjoyed our convenient location, friendly and helpful staff. We take the well-being of our guests to heart, and your comments regarding the bathroom and the temperature of the room are taken into account. We are constantly striving to improve our facilities to provide a quality stay.Regarding breakfast, we are sorry that you did not find the fruit and vegetable offering satisfactory. Your comment will be forwarded to our catering team to assess how to improve this part of our service.We would like to thank you for choosing to stay with us, and we hope that despite these few inconveniences, you still had a pleasant stay in Paris. If you decide to come back, we would love to welcome you back and provide you with an even better experience.Best RegardsStéphane

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Stéphane on 7 Nov 2023
Thank You for your commentsBest RegardsStéphane

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
staff was pleasant . carpet in main entrance and room was dirty and smelled like mildewed. rooms very small , my guest and i had to move around side ways in the room.no room for luggage and people. telephone did not work , requested a service call , request never granted . sleep disturbance due to loud noises from other surroundings guest reported loud noise were told they couldn’t control the noise. old , outdated facility and amenities .
Stayed 4 nights in Oct 2023
Response from Stéphane on 26 Oct 2023
We thank you for taking the time to tell us about your experience at our establishment. We are sincerely sorry to note that your stay did not live up to your expectations. Your satisfaction is of utmost importance to us, and we take your feedback very seriously.We are sorry to hear that the cleanliness of the carpet in the main entrance and bedroom was not up to our usual standards. Your comment about room size and storage space is taken into account, and we will continue to look for ways to improve room comfort.Regarding the noise issues, we apologize for any inconvenience this may have caused. We do our best to ensure a quiet and peaceful environment, but there may be times when we cannot completely control outside noise. We take your observation into account and will look for solutions to mitigate this problem in the future.Regarding the phone not working and the unfulfilled request for service, we apologize for this failure. We are constantly working to improve our customer service, and we will investigate this issue to ensure it does not reoccur.We appreciate your feedback as it helps us identify areas where we need to improve. We hope that despite these inconveniences, you will consider giving us another opportunity to provide you with a more enjoyable experience during your next stay in Paris. Your satisfaction remains our priority, and we hope that we can regain your trust.Best RegardsStéphane

6/10 Okay

Glenn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was acceptable. Nice lobby and reception. Rooms, hallways and carpets all very tired. Street and surrounds quite dirty and felt unsafe.
Stayed 3 nights in Sep 2023
Response from Stéphane on 16 Oct 2023
Thank you for taking the time to share your comments about your stay in Paris. We are happy to know that you enjoyed our lobby and reception.However, we are sorry to hear that other aspects of your stay did not meet your expectations. We take your concerns about the condition of rooms, hallways and carpets very seriously, and we are committed to improving these areas.Additionally, we are aware of your concerns regarding the cleanliness of the street and its surroundings. The safety of our customers is our priority, and we work closely with local authorities to ensure a safe and clean environment.Your feedback is valuable to us because it helps us identify areas for improvement. We hope that these issues will not prevent you from considering a future stay with us. We continually strive to provide quality service to our customers.Thank you again for your comments, and we hope to have the chance to welcome you again in the future.Best RegardsStéphane

4/10 Poor

Ricardo

Disliked: Cleanliness, property conditions & facilities, room comfort
Good Unsafe Area
Probably the worst 3 star hotel I've stayed, thank god I had the biggest room so was decent. The road to the hotel is disgusting and dirty (Kind of unsafe). Hotel was fine though.
Stayed 1 night in Oct 2023
Response from Stéphane on 16 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at [hotel name]. Your opinion is essential to help us improve our service.We are sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you experienced. Your comment about the road to the hotel is important, and we will take it into consideration to ensure a more pleasant environment for our guests.However, we are pleased to see that you found your room satisfactory, as it is an essential part of any comfortable stay.We are grateful for your feedback as it helps us identify areas for improvement. We hope this will not prevent you from considering a future stay with us.Thank you again for your comments, and we hope to have the chance to welcome you again in the future.Best RegardsStéphane

8/10 Good

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Stéphane on 16 Oct 2023
Thank You for your comments.Best RegardsStéphane

8/10 Good

Silvia

Stayed 3 nights in Sep 2023
Response from Stéphane on 16 Oct 2023
Thank You for you CommentsBest RegardsStéphane

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Very nice location, quiet area. The hotel is not located on a busy street but within a little pedestrian street with other hotels. Needs some love and is getting old, but very clean and again location is everything.
Stayed 3 nights in Sep 2023
Response from Stéphane on 27 Sept 2023
We warmly thank you for taking the time to leave your comment following your stay in our establishment. We are delighted to know that you appreciated our location, which is indeed a major asset of our hotel, offering our guests a quiet and peaceful area in the heart of the city.We also take into account your comment on the state of our hotel. We recognize that some areas of our property may appear aging, and we are exploring renovation projects to improve our facilities and provide our guests with an even better experience.Your satisfaction is our priority, and your comments are valuable in helping us improve. We hope to have the pleasure of welcoming you again in the future and sharing with you the improvements we will make.Once again, thank you for choosing our establishment, and we hope to see you again soon.Best RegardsStéphane

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and cozy
Good room and cozy. Great and varied breakfast. Only 18 min walk from Gard de Nord. Staff friendly. My only complain was that I could not lower the temperature in my room despite my 4 requests to front desk (it was very Kate and they didn’t have anyone to take a look). Room temp was set at 19° C but it felt like 23+. I believe I was expected to leave window open but anyone on the outer stairs could access my room.
Stayed 2 nights in Sep 2023
Response from Stéphane on 22 Sept 2023
We would like to thank you for choosing our establishment for your stay in Paris and for taking the time to share your experience with us. Your comments are essential to enable us to improve our services.We are delighted to know that you appreciated the quality of our room, as well as our generous and varied breakfast. It's our goal to provide you with a comfortable environment and delicious options to start your day.However, we sincerely apologize for the temperature issue you experienced in your room. We understand how important it is to have a pleasant temperature for a comfortable night's sleep. We regret that despite your requests, we were unable to resolve this issue during your stay. We will take immediate action to ensure that our maintenance team investigates and corrects this issue so that other customers are not inconvenienced in the future.The safety of our guests is also a priority, and we are sorry if you were concerned about the possibility of access from outside. We will look into this matter and take the necessary measures to guarantee the safety and peace of mind of our customers.We are grateful for your feedback, which helps us improve. We hope to have the opportunity to welcome you again in the future and offer you an even more pleasant experience.Best RegardsStéphane

6/10 Okay

Ummey

Travelled with family
Liked: Staff & service, amenities
Breakfast was good. Sofa bed was making noise.
Stayed 2 nights in Aug 2023
Response from Stéphane on 8 Sept 2023
Thank you for taking the time to share your comments about your recent stay at our hotel. Your opinion is valuable to us because it helps us to constantly improve our services.We are delighted to know that you enjoyed our breakfast. However, we are sorry to hear that the sofa bed in your room caused inconvenience due to noise. Your comfort is our priority, and we apologize for this inconvenience.We are taking into account your comment regarding the sofa bed and we will carry out the necessary checks to resolve this problem. We are committed to providing our guests with a comfortable and enjoyable stay, and we take your feedback into consideration to achieve this.We hope that despite this inconvenience, you had a good stay with us and that you plan to return in the future. If you have any other comments or specific needs for your next stay, please let us know in advance, and we will do our best to meet your expectations.Once again, we thank you for choosing our hotel, and we hope to welcome you again very soon.Stéphane

10/10 Excellent

Shaukathusain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for city holiday
Stayed 1 night in Aug 2023
Response from Stéphane on 23 Aug 2023
Thank you for taking the time to share your review regarding your recent stay at our property. We are delighted to see that your experience was perfectly suited to a city break.The central location of our hotel is indeed a major asset for our guests wishing to explore the city and its attractions. We are delighted that this contributed to the success of your stay.If you have specific comments or suggestions to make your next stay even more enjoyable, please let us know. We are always eager to improve our services to fully satisfy our customers.We hope to have the pleasure of welcoming you again on your next visit to the city. In the meantime, we wish you wonderful adventures on your future travels.Best RegardsStéphane

10/10 Excellent

UNNO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area.
Stayed 3 nights in Aug 2023
Response from Stéphane on 21 Aug 2023
Thank you for your comments.Best RegardsStéphane

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Stéphane on 16 Aug 2023
Thank You for your commentsBest RegardsStéphane

10/10 Excellent

Jess

Stayed 3 nights in Aug 2023
Response from Stéphane on 16 Aug 2023
Thank You for your comments.Best RegardsStéphane

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had good time.
Stayed 3 nights in Aug 2023
Response from Stéphane on 16 Aug 2023
Thank you for sharing your impressions of your stay with us. We are delighted to hear that you had a great time at our establishment.Your satisfaction is our priority, and we're happy to hear that you enjoyed your experience. If you have any specific comments you would like to share or if you have any suggestions to make your next stay even more enjoyable, please let us know.We hope to have the opportunity to welcome you again in the near future. If you have plans to return to our region, do not hesitate to contact us to book your stay. We would love to welcome you back and provide you with as pleasant an experience as possible.Thank you again for choosing our hotel. We look forward to seeing you again soon.Best RegardsStéphane

6/10 Okay

Lourdes

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Stéphane on 16 Aug 2023
Thank You for your commentsBest RegardsStéphane

8/10 Good

Eilidh

Travelled with family
Liked: Staff & service, room comfort
Basic but fine
A nice hotel in a good location. It covers all the basics without being too fancy. It probably needs a bit of a refresh as hallway areas are looking a bit tired but nothing terrible. We used it as a base as we knew we would be out and about all day and it ticked the box for that. If you are looking for high quality luxury then this isn’t the place for you but it is priced for what you get. We would come back.
Stayed 2 nights in Aug 2023
Response from Stéphane on 16 Aug 2023
Thank you for taking the time to share your review of your stay at our hotel. We are delighted to hear that you enjoyed our convenient location and that you found our property satisfactory for your needs.We appreciate your feedback on the condition of our hallways, and recognize the need for a refresh to maintain an enjoyable experience for our guests. Your comments are important to us as they help us identify areas that need improvement to ensure a more enjoyable stay.We are glad to know that our hotel met your basic needs and served as a comfortable base for your travels. Our goal is to provide convenient and functional accommodation at an affordable price, and we're glad you found it to meet your expectations.If you plan to return to Paris in the future, we would be delighted to welcome you back and continue to provide you with a satisfying stay.Once again, thank you for choosing our hotel and for sharing your experience. We look forward to welcoming you again in the future.Best RegardsStéphane

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do NOT recommend this place. Homeless around. Property is in disrepair but photos don’t reflect it. My shower got flooded and staff did nothing. TV didn’t work. STAY AWAY!!
Stayed 4 nights in Jul 2023
Response from Stéphane on 16 Aug 2023
Thank you for taking the time to share your comments regarding your stay at our establishment. We are deeply sorry to hear that your experience did not meet your expectations and that you encountered several problems.First, we understand your concerns about the environment around the property. Your safety and comfort are of the utmost importance to us, and we take these concerns very seriously. We are working on measures to improve the situation and provide a safe and pleasant environment for our customers.Additionally, we are sorry for the inconvenience you experienced in your room, including the flooded shower and the television not working. This is not the standard we aim for our customers, and we sincerely apologize for these issues.Your feedback is valuable to us and will help us take steps to improve the quality of our services and facilities. We understand that your experience was disappointing, and we regret that you did not have a positive experience at our establishment.If you have any other concerns or specific details you would like to share, please do not hesitate to contact us directly. We appreciate your feedback and want the opportunity to rectify this situation and provide you with a much better experience in the future.Thank you for sharing your experience with us, and we hope you will give us another chance to welcome you in better conditions.Best RegardsStéphane

4/10 Poor

Siobhan

Travelled with family
Disliked: Property conditions & facilities
Hotel shabby and in urgent need of refresh. En-suite not maintained to standard of cleanliness expected.
Stayed 3 nights in Jul 2023
Response from Stéphane on 16 Aug 2023
Thank you for sharing your comments regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and that you found our establishment to be in a dilapidated state.Your opinion is very important to us, and we deeply regret the inconveniences you have encountered, especially with regard to the state of the bathroom. We sincerely apologize for this disappointing experience, which does not reflect the standards of cleanliness and comfort that we strive to provide our guests.Your feedback is an opportunity for us to identify areas in need of urgent improvement. We take this situation very seriously, and we will immediately work on the necessary measures to refresh our hotel and improve the quality of our facilities and services.If you are considering returning to our area in the future, we hope you will give us the opportunity to show you the improvements we have made. Your comfort and satisfaction are our top priorities, and we are committed to rectifying this situation.Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you again in the future to provide you with a much better experience.Best RegardsStéphane

8/10 Good

Michelle Claire, kentfield

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient
Stayed 1 night in Aug 2023
Response from Stéphane on 16 Aug 2023
Thank you for taking the time to share your review of your stay at our hotel. We're glad you found our location convenient for your needs.Your satisfaction is important to us, and we're glad to hear that our location helped make your stay enjoyable and convenient.If you have any other comments or if you plan to return to Paris in the future, do not hesitate to contact us. We would love to welcome you back and provide you with an even better experience.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.Sincerely,Stéphane

8/10 Good

Sheetal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was generally ok. A little worn out in places. The air conditioning in the rooms didn’t work. The rooms were clean and staff at reception were helpful.
Stayed 3 nights in Jul 2023
Response from Stéphane on 28 Jul 2023
Thank you for taking the time to share your experience following your stay at our hotel. We are happy to know that overall you had a good stay with us.We take note of your comments regarding the condition of certain parts of the hotel which may appear worn. Your feedback is essential to enable us to keep our facilities in good condition and to continue to provide a welcoming environment for our customers.We are sorry to hear that the air conditioning in the bedrooms was not working during your stay. Your comfort is our priority, and we will take immediate action to resolve this issue and ensure the proper functioning of our equipment.We are glad to know that you found the rooms to be clean and that our reception staff were helpful. We make every effort to provide attentive and pleasant service to our customers, and we are delighted to know that this has been appreciated.If you plan to return to our region, we would be delighted to welcome you back to our hotel and provide you with an even better experience.We thank you for choosing our establishment for your stay, and do not hesitate to contact us directly if you have any questions or specific requests for your next stay.Best RegardsStéphane

6/10 Okay

Marina, Chicago

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, kind staff, the property could use better maintenance and better cleaning.
Stayed 3 nights in Jul 2023
Response from Stéphane on 28 Jul 2023
Thank you for taking the time to share your review of your recent stay at our hotel. We are delighted to hear that you enjoyed our convenient location and that our friendly staff helped make your stay enjoyable.We take into account your comments regarding the maintenance and cleaning of our property. Your feedback is very important to us as it helps us identify areas where we can improve.We are aware of the importance of maintaining our property in good condition and ensuring a high standard of cleanliness in all areas of the hotel. We will immediately strengthen our maintenance and cleaning procedures to ensure that our facilities meet the standards expected by our customers.We appreciate your constructive comments, as they allow us to continue to provide quality service and satisfy our customers.If you plan to return to our region, we would be delighted to welcome you back to our hotel and provide you with an even more satisfying experience.Once again, thank you for choosing our hotel for your stay, and do not hesitate to contact us directly if you have any questions or specific requests for your next stay.Best RegardsStéphane

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended! מומלץ
Initially we chose the hotel because of the price, we discovered that the hotel is located right next to a metro station and a major transportation artery, and most importantly - we were very surprised to find that the hotel is in a happy and lively area, full of restaurants and bars, very charming.
Stayed 4 nights in Jul 2023
Response from Stéphane on 28 Jul 2023
Thank you for taking the time to share your review of your recent stay at our hotel. We are delighted to hear that you enjoyed our convenient location and that our friendly staff helped make your stay enjoyable.We take into account your comments regarding the maintenance and cleaning of our property. Your feedback is very important to us as it helps us identify areas where we can improve.We are aware of the importance of maintaining our property in good condition and ensuring a high standard of cleanliness in all areas of the hotel. We will immediately strengthen our maintenance and cleaning procedures to ensure that our facilities meet the standards expected by our customers.We appreciate your constructive comments, as they allow us to continue to provide quality service and satisfy our customers.If you plan to return to Paris, we would be delighted to welcome you back to our hotel and provide you with an even more satisfying experience.Best RegardsStéphaneOnce again, thank you for choosing our hotel for your stay, and do not hesitate to contact us directly if you have any questions or specific requests for your next stay.Warm regards,The [Hotel Name] Team

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff, they even have free Madeline and croissants by the reception desk.
Stayed 3 nights in Jul 2023
Response from Stéphane on 28 Jul 2023
Thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience with our friendly staff.We're delighted that you enjoyed the complimentary Madeline and croissants available at the reception desk. It's our pleasure to offer these little treats to our guests as a way to add a touch of sweetness to their stay.We truly value your kind words and your appreciation of our efforts to make your stay enjoyable. Providing exceptional service and creating memorable experiences for our guests are at the heart of what we do.We hope to have the pleasure of welcoming you back to our hotel in the future. Should you have any questions or need assistance with anything, please do not hesitate to reach out to us.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Warm regards,Stéphane

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Stéphane on 28 Jul 2023
Merci pour votre commentaireCordialement,Stéphane

6/10 Okay

Fernando

Travelled with family and small children
The property was okay if you were looking for somewhere to just sleep. The hotel was walking distance to the metro and a few restaurant. Property is distance away from main attraction. You will need a taxi ride to get to the main area/ tourist view.
Stayed 4 nights in Jun 2023
Response from Stéphane on 28 Jul 2023
Thank you for taking the time to share your review of your stay at our hotel. We are happy to hear that you found our property adequate for your sleeping needs and that you enjoyed our location close to the metro and a few restaurants.We understand that our remote location from major attractions may be an inconvenience for some travelers. We are aware that proximity to tourist sites is an important criterion for many customers, and we apologize if this has been a disappointing factor for you.Nonetheless, we're glad to know that you were able to enjoy the convenience of our location close to public transportation and nearby dining options.We appreciate your comments and take your feedback into account to continue to improve our offer and our service. If you plan to return to our area in the future, we would be happy to welcome you back and provide you with a more satisfying experience.Thank you again for choosing our hotel for your stay, and we hope to have the opportunity to welcome you again soon.Best RegardsStéphane

10/10 Excellent

Danielle

Stayed 3 nights in Jun 2023
Response from Stéphane on 28 Jul 2023
Thank You for the comments.Best RegardsStéphane

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Stéphane on 16 Jun 2023
Thank You Best RegardsStéphane

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Stéphane on 12 Jun 2023
Thank You for your comment.Best RegardsStéphane

10/10 Excellent

Wesley

Stayed 3 nights in May 2023
Response from Stéphane on 8 Jun 2023
Thank You for your comments.We expect to see you next time.Best RegardsStéphane

4/10 Poor

Patricia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Carpet thru out facility nasty and very dirty. Area around building dirty. Rooms extremely small with dirty carpet. Bathrooms were renovated, but extremely small. Shower was like a cruise ship shower. Furniture in rooms needed to be replaced. No iron. Not a full Breakfast. Same items everyday. No fruits. Great Coffee! Housekeeping daily. Bed slept well. Was not worth the cost. If you want overall comfort; do not use this one.
Stayed 6 nights in May 2023
Response from Stéphane on 8 Jun 2023
Thank you for sharing your comments regarding your recent stay at our property. We are sorry to hear that your experience did not meet your expectations, and we would like to sincerely apologize for the inconvenience you encountered.We take your concerns seriously, and we will review them carefully to identify areas where improvements are needed. Your comfort and satisfaction are our top priority, and we regret that the cleanliness of the carpets, the size of the rooms and the amenities provided did not meet your expectations.We are glad to know that you enjoyed our coffee and enjoyed a good sleep in our bed. However, we are aware that other aspects of your stay did not meet your expectations, including breakfast and the lack of sundries.We take your comments very seriously, and we will work actively to improve the mentioned aspects. Your feedback is valuable to us as it helps us improve and provide a better experience for our customers in the future.If you would like to discuss your experience further or have any other questions or concerns, please do not hesitate to contact us directly. We are here to help you and to ensure that you are completely satisfied.We thank you once again for sharing your comments, and we hope to have the opportunity to welcome you again in the future and to provide you with an improved experience.Best RegardsStéphane

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property does not looked nice area around the hotel is dirty. AC did not worked in the first room we got. They changed us to another room.
Stayed 5 nights in May 2023
Response from Stéphane on 5 Jun 2023
We sincerely thank you for choosing our hotel for your stay and for taking the time to share your experience. Your satisfaction is our priority, and we would like to apologize for the inconvenience you encountered during your stay.We are sorry to hear that the appearance of our property and the surrounding neighborhood did not meet your expectations. We take your comments into account and are continually working to improve our environment to provide a pleasant experience for our customers.We are also sorry for the problem with the air conditioning in your first room. We are happy to have been able to offer you a new room in order to remedy this situation. Your comfort is important to us, and we strive to provide quick solutions when issues arise.We would like to thank you once again for your feedback, which allows us to improve as an establishment. We hope to have the opportunity to welcome you again in improved conditions during your next stay. If you have any special requests or need additional assistance, please do not hesitate to contact us. We would be delighted to help you.Best RegardsStéphane

10/10 Excellent

Elizabeth Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great that the hotel is just off the road so not that noisy. Staff very friendly & accommodating. Good location for getting to the sites
Stayed 4 nights in May 2023
Response from Stéphane on 5 Jun 2023
We sincerely thank you for choosing our hotel for your stay and for taking the time to share your experience. Your satisfaction is our top priority, and we are delighted to know that you enjoyed certain aspects of your stay.We are delighted to hear that you have found our hotel's location convenient due to its proximity to the main road. We strive to provide a calm and peaceful environment for our guests, despite our central location.In addition, we are delighted that our staff lived up to your expectations in terms of friendliness. We attach great importance to providing warm and attentive service to our customers, and we are delighted to have been able to provide you with this positive experience.We would like to thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you again during your next stay. If you have any special requests or need additional assistance, please do not hesitate to contact us. We would be delighted to help you.Best RegardsStéphane

6/10 Okay

Andrew

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is in a small enclave, with 3 other (smarter-looking) hotels. Exterior is passable. Interior ground floor lobby and dining area is well presented, welcoming, and clean. We roomed on the 1st floor. Decor is dated, carpets worn (making them appear grubby), and in our corner of the hotel there was a distinct smoky/burnt odour. The room itself was passable. Carpets wrinkled, decor dated, odourous. Beds comfy and clean. Table had been repaired, held together with screws. Bathroom sink, and bath plugs supposed to push to open and close, but not working so i removed the tops to allow speedier drainage. Sink unit installed in such a way that it rendered the shower screen incapable of opening outwards. Shower head holder unadjustable, so we had to hold the head with one hand while showering. Breakfast area pleasant and welcoming, with good facilities and choice of food. Staff very pleasant, helpful, and engaging.
Stayed 5 nights in May 2023
Response from Stéphane on 5 Jun 2023
We sincerely thank you for choosing our hotel for your stay and for sharing your experience with us. Your feedback is valuable to us as it helps us identify areas where we can improve.We are delighted to know that you enjoyed the exterior appearance of our property as well as the interior of the downstairs lobby and dining area. We pride ourselves on providing a welcoming and clean environment to our guests upon arrival.However, we are sorry to hear that some aspects of your stay did not meet your expectations. We understand your concerns about the dated decor, worn carpets, and smoky/burnt smell in our part of the hotel. Your comment has been forwarded to our management team so that they can take the necessary measures to improve these aspects.We are also sorry for the issues you experienced in your room, such as the sink and bath plugs not working properly, and the non-adjustable shower head holder. Your feedback has been passed on to our maintenance team so that they can make the necessary repairs and keep this equipment running smoothly.On the other hand, we are delighted to know that you found our breakfast area pleasant and welcoming, with good facilities and a choice of food. We make it a point of honor to offer our guests an excellent breakfast to start their day off right.Finally, we are happy to know that our staff was pleasant, helpful and engaging throughout your stay. We are proud of our team who strive to provide attentive and quality service to our customers.We take your comments very seriously and are committed to improving our facilities and services based on your feedback. We hope that despite these inconveniences, you were able to enjoy your stay with us.If you have any other concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. We are always at your disposal to ensure you have a pleasant stay.Best RegardsStéphane

4/10 Poor

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in a triple room(106), unfortunately for us the air conditioning didn’t work, a room at the front of hotel, windows open due to hot days, the noise from outside all night kept use awake, tv remote didn’t work, sink kept blocking up, mould around bath, probably due to no extractor fan in bathroom, don’t have a shave after showering. Stayed here on our first visit to Paris, 4 years ago and can’t believe how the hotel has gone, it’s a shame. Advise the lady at the desk, hopefully the management sort it out for the next guests.
Stayed 3 nights in May 2023
Response from Stéphane on 5 Jun 2023
Thank you for choosing our hotel for your stay in Paris and for taking the time to share your comments with us. We are sincerely sorry to hear that your experience did not meet your expectations, and we apologize for the inconvenience you encountered.We understand the importance of working air conditioning, especially on hot days. We are sorry that the air conditioning in your triple room did not work properly. Your feedback has been forwarded to our technical team so they can resolve the issue for future customers.We are also sorry to hear that you were disturbed by outside noise during the night due to open windows. We understand how disruptive this can be to your sleep, and we apologize for the inconvenience.Regarding the television remote control that did not work, the clogged sink and the presence of mold around the bathtub, we are very sorry for these maintenance problems. Your feedback has been forwarded to our maintenance team so they can resolve these issues immediately. Your comfort and satisfaction are our priority, and we strive to maintain high standards in terms of the cleanliness and maintenance of our facilities.We have taken note of your remark concerning the absence of an extractor in the bathroom. We will study this question in order to improve our ventilation system in the bathrooms.We want to assure you that we take your feedback very seriously and will do our best to rectify any issues. We appreciate your constructive feedback as it helps us identify areas where we need to improve.We hope that despite these inconveniences, you were able to enjoy your stay in Paris and that you keep good memories of your visit to our hotel. We also hope to have the opportunity to welcome you again in the future, in order to provide you with a more satisfactory experience.If you have any other concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. We are always available for our customers and we want to make sure that all their expectations are met.Best RegardsStéphane

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. Easy walk to the Louvre and Sacre Coeur. Subway stop and restaurants nearby. Staff was friendly and helpful. The room had a safe and mini fridge. I thought the room was expensive for the size and disapointing condition. There was a broken window hinge in the bathroom and the room was a bit run down.
Stayed 6 nights in May 2023
Response from Stéphane on 5 Jun 2023
We would like to thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, close to the Louvre, Sacré-Coeur, metro station and surrounding restaurants. We strive to provide a strategic location for our clients so that they can make the most of their stay in Paris.We are also happy to know that our staff was friendly and helpful during your stay. We make it a point of honor to offer attentive and warm service to our customers, in order to make their experience even more pleasant.However, we are sorry that the size and condition of the room did not meet your expectations. We take note of your comments regarding the broken window hinge in the bathroom and the dilapidated state of the room. Your feedback is valuable to us and will help us improve the quality of our facilities and rooms.Thank you for pointing out the in-room safe and mini-fridge. We strive to provide practical equipment to meet the needs of our customers.We invite you to contact us directly if you have any further concerns or would like to discuss your experience further. We are always ready to listen to our customers and find solutions to improve their satisfaction.We hope to have the opportunity to welcome you again in our hotel and to offer you an even better experience during your next stay in Paris.Best RegardsStéphane

8/10 Good

Oscar

Travelled with family
Disliked: Property conditions & facilities
Outdated facilities, worn out carpet… other than that, ok for the price
Stayed 4 nights in May 2023
Response from Stéphane on 1 Jun 2023
Thank you for sharing your experience at our hotel. We are delighted to hear that you have found our establishment generally satisfactory in terms of value for money.However, we are aware of your concerns regarding our facilities and worn carpeting. We understand that this may impact your overall experience, and we apologize for any inconvenience this may have caused.Your feedback is important to us as it helps us identify areas where we can improve. We take note of your comments regarding dilapidated facilities and worn carpeting, and are actively working to remedy these issues. Your satisfaction is our top priority, and we strive to provide a pleasant and comfortable environment for our customers.Thank you for highlighting the positive aspects of your stay, especially the competitive price. We are committed to maintaining excellent value for money while continuously improving our facilities.We hope to have the opportunity to welcome you again in the future in order to offer you an even more pleasant experience.Best RegardsStéphane

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a cool hip neighborhood. Tenzine the receptionist was superb.
Stayed 2 nights in Apr 2023
Response from Stéphane on 26 Apr 2023
Thank you for choosing our hotel for your stay and for your positive feedback. We're glad to know that our location in a trendy part of town helped make your stay enjoyable.We are also delighted that Tenzine, our receptionist, made your stay even more enjoyable with her excellent service. We will pass on your comments to her and we are sure that she will be delighted to know that she has contributed to making your stay unforgettable.We hope to have the opportunity to welcome you again on your next visit to the city.Best RegardsStéphane

10/10 Excellent

Yingying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Stéphane on 20 Apr 2023
Thank you for you comment.Best RegardsStéphane