Superior Double Room, Balcony | Blackout curtains, soundproofing, iron/ironing board, free WiFi
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Reviews of Hôtel de Charonne

3 out of 5
Hôtel de Charonne
12 Rue Leon Frot, Paris, Paris

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 9 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 3 out of 29 reviews" "

7.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very good, polite, and good customer service. I forgot a package in the lobby . I contacted them and we are working out how to delivery to us. Thank you staff !!
Stayed 1 night in May 2024

2/10 Terrible

Hicham

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m surprised this Hotel was rated three stars. The pictures in their website is false advertisement. The room looked nothing like the pictures. I was shocked when I entered the room. I would never recommend it to anyone coming to Paris. Very small and uncomfortable room. Shower extremely small a person barely fits. The bed pushed against the wall not like the picture in their website.
Stayed 3 nights in May 2024
Response from FO on 16 May 2024
Dear customer,We are sorry to know that you didn't enjoy your stay with us because the staff do the maximum to satisfy you. Sincerely yours, HOTEL DE CHARONNE

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location groceries near by
Stayed 4 nights in Mar 2024
Response from FO on 14 Apr 2024
Dear customer,Thanks for your comment, we are happy to know that you nejoyed your stay with us and wish welcome you back. Sincerely yours

2/10 Terrible

Miguelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Room dirty and so small for the price. Cigarette smell too. Very bad and scary neighborhood. Very bad service too. Thankfully Expedia was there to help us. DONT GO!
Stayed 1 night in May 2024

8/10 Good

Floriana

Travelled with partner
Liked: Cleanliness, staff & service
Comoda e pratica per fermarsi a dormire. Purtroppo abbiamo soggiornato durante i lavori della palazzina accanto, quindi l’impatto non è stato dei migliori, però non abbiamo sofferto rumori o particolari penalizzazioni
Stayed 2 nights in May 2024
Response from FO on 16 May 2024
Dear customer,Thanks for your constructive comment, we are happy to know that you enjoyed your stay with us and wish welcome you back soon. Concerning the nearby constructions, unfortunately, it's not on our own. Sincerely yours, HOTEL DE CHARONNE

6/10 Okay

Sandro

Travelled with partner
Disliked: Amenities, property conditions & facilities
Keine Klimaanlage, Zimmer warm obwohl Außentemperatur erst bei 22Grad, kein Kühlschrank oder Minibar, Frühstück Note 5, Hotel im ganzen zu teuer.
Stayed 4 nights in May 2024
Response from FO on 16 May 2024
Dear customer,We are sorry to know about that, and wish that it didn't spoil all your stay. Unfortunately, we don't have any air conditionning for the moment, but it's not writted on our services.Sincerely yours, HOTEL DE CHARONNE

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien placé à 2 pas du métro. À environ 1km de l'atelier des lumières, on peut y aller à pied. Personnel très accueillant. Il y a juste des travaux à côté en ce moment, donc un peu de bruit le matin, mais rien de grave !
Stayed 1 night in Apr 2024
Response from FO on 28 Apr 2024
Chère cliente,Merci pour votre retour, nous sommes ravis de vous lire. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour chez nous et serions enchantés de pouvoir vous accueillir de nouveau.Cordialement

6/10 Okay

Leon, Helmond

Liked: Staff & service
Prima!
Stayed 2 nights in Apr 2024
Response from FO on 14 Apr 2024
Dear customer,We don't quite understand the meaning of your comment, please provide us with more details if possible.Sincerely yours

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2024
Response from FO on 12 Mar 2024
Dear customer,Thanks for your comment, we are happy to know that you enjoyed your stay with us and wish welcome you back soon.Sincerely yours

10/10 Excellent

Divine Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FO on 20 Feb 2024
Dear customer,Thanks for your comment, we are happy to know that you nejoyed your stay with us and wish welcome you back again.Sincerely yours

6/10 Okay

christophe

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from FO on 20 Feb 2024
Cher client,Merci d'avoir pris le temps de nous laisser un avis sur votre séjour. N'hésitez pas à nous contacter afin de nous donner plus de détails concernant la qualité de ce dernier. Cordialement

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FO on 18 Feb 2024
Cher client,Toute l'équipe vous remercie pour cette note, nous sommes ravis d'apprendre que votre séjour a été un succès, en espérant pouvoir vous accueillir de nouveau.Cordialement

6/10 Okay

Damien

Stayed 2 nights in Feb 2024
Response from FO on 15 Feb 2024
Dear customer,Thanks for your comment, we wish that you enjoyed your stay in our hotel. Don't hesitate to contact us to give us more details.Sincerely yours

6/10 Okay

Delphine

Liked: Staff & service
Hôtel plutôt bien placé, mais qui mérite un certain rafraîchissement pour une catégorie 3***, peu d’équipements dans la chambre pourtant supérieure, douche très petite, travaux de peinture et de rénovation nécessaires…
Stayed 2 nights in Feb 2024
Response from FO on 13 Feb 2024
Chère cliente,Tout d'abord, merci pour votre commentaire. Nous tiendrons compte de ces remarques afin d'améliorer nos prestations. En espérant que cela n'a pas totalement gâché votre séjour.Cordialement