Ratings based on 156 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

Fabulous concierge. Great location

Posted 04-Nov-2016
Hotel was about to close on our last day of our stay for renovation. The carpets were worn. Would love to go back when they reopen in a year. Stellar staff
4out of 5
Recommended
for Everyone
by A verified traveller from N ireland

Good location.

Posted 01-Nov-2016
Pros: The staff were excellent. Very helpful especially the concierges who organised tickets and recommended and booked restaurants for us.
Cons: It was a bit tired and carpets were slightly threadbare but they are closing for 8 months for refurbishments so should be great next year.
Location: Lots of restaurants and shops.
4out of 5
by A verified traveller

Posted 15-Oct-2016
Floors squeaked, air didn't work, elevator shook every time you rode it
3out of 5
by A verified traveller

Older hotel

Posted 05-Oct-2016
Great location but the rooms are old. I wouldn't stay here agin for the price.
4out of 5
Recommended
for Everyone
by A verified traveller from GT

Location

Posted 29-Sep-2016
Great location, Walking distance of great places.
4out of 5
Recommended
for Everyone
by A verified traveller from buffalo, ny

very nice accommodations

Posted 05-Sep-2016
Great location, very nice accommodations at a fair price :)
4out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Location and pleasant, helpful staff

Posted 28-Aug-2016
Pros: The location was perfect for walking to locations we wanted is see. Also that staff was excellent - see above for the only exception.
Cons: Move the gray haired concierge to a non customer contact position.
Location: Many eating and shopping choices.
Everything was nicer and friendlier than expected - except the older gray haired concierge. From the first contact, with the front desk personnel to check out 16 days later every single person was friendly and professional. The two other concierge were very friendly and extremely helpful. The young men that help the concierge were also friendly and helpful. The bellboy friendly and helpful. The bar staff friendly and helpful. The older gray haired concierge mean, rude and disrespectful. I'm shocked that he has that job. He made walking through the lobby uncomfortable. Never a welcome or smile. It is clear that management insists on a professional approach when dealing with its' customers, not sure why that one concierge is still working in a customer contact position. The Overall and Hotel Staff would have received a 5 rating if not for that one person. He will probably be happy to know that he affected our vacation in a negative way.
4out of 5
by barbara

This traveller left a rating score only Posted 11-Aug-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller

Great balcony close to centre of paris

Posted 01-Aug-2016
Great hotel, but poor air con in middle of summer. Also fridge didn't work and door to balcony didn't lock properly
Comment from Hotel Management
07-Aug-2016 by Morgan, Hotel Management
Dear Guest, Thank you for your review. I am glad to hear you enjoyed your stay. We have located your reservation in the system and will take actions for the issues you had in your room. We hope to welcome you back soon ! Kindest regards,
4out of 5
Recommended
for Couples
by A verified traveller from Chesterfield uk

Ok, but a bit tatty round the edges

Posted 29-Jun-2016
Cons: Could do with room been refurbished. Lift too small but little they can do to improve
Location: Centrally located in a nice area of Paris
The hotel is ok. Public areas better than the rooms. The room was alright, but a little small, and in places the wallpaper was coming off wall, and the washbasin was cracked. Also the air conditioning was not working, and so a fan was in the room which we had to keep on at max just to keep the room at reasonable temperature despite the outside temperature not been that warm. Lift was not very good, lucky to get 2 people plus luggage in at one time, so generally you had to walk up stairs to room. Had some extras such as minibar which you have to pay for, dressing gown, a small safe, although not big enough to put iPad in. I know review sounds negative, but overall it wasn't bad, just nothing special.
Comment from Hotel Management
07-Aug-2016 by Morgan, Hotel Management
Dear David, Thank you for your feedback ! I am delighted to see you enjoyed your stay with us. Our hotel will soon undergo a complete refurbishment in order to join the prestigious Curio Collection by Hilton. I hope to have the pleasure of welcoming you back at this occasion ! Kindest regards,