Ratings based on 794 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Hotel undergoing a major renovation

Posted 18-Sep-2016
Pros: The staff was friendly and helpful
Location: The location was good, It was close to the Louvre and Notre Dame. Public Transport is very close.
The hotel was undergoing a major renovation during our stay. We should have been informed before our arrival. We would not have stayed there if we had known. They had no air conditioning during our stay and it was HOT! It is in a good location and the staff was friendly. It was very noisy during the day so there was no resting. They should have offered us a free breakfast or a discounted rate. We booked 3 rooms and were there for 4 nights. I feel like I was overcharged and should have been given a discount for the major inconvience.
5out of 5
by A verified traveller

Close to everything. Great staff.

Posted 06-Sep-2016
Great staff. Wonderful breakfast. Walking distance to Note Dame, louvre, shopping and so much more. Can'the ask for more.
2out of 5
by A verified traveller

Construction Site

Posted 10-Jul-2016
Did not stay as it was a construction side. Everything smelled like toxic paint, all windows were taped and the elevator was not working. They refused to refund the payment but Expedia did as the manager never called back Expedia.
2out of 5
by A verified traveller from USA

Hotel under construction until November 2016

Posted 09-Jul-2016
Imagine hotel under construction that is trying to make a few bucks in the process by luring in unsuspicious guests. The happy end is the staff moved us to a sister property close by.
2out of 5
by A verified traveller

Watch out Summer 2016

Posted 10-Jun-2016
Pros: The staff were very nice, and tried their best.
Cons: If we had known there were building works when we booked, we wouldn't have booked. I felt sorry for staff, this is a management problem.
Location: It's a good location, handy for Louvre, Tuileries, and stations - RERB from CDG airport very close
Horrifed when arrived - front of hotel covered in scaffolding (and inner sides too), no lift (we are 71 and 60 and were on the 4th floor), and airconditioning not working. Staff explained about new lift being put in, offered free breakfasts for us (but, in Paris, why would you want a hotel breakfast when you can eat in cafes in the sun ?). In fairness, they offered us a room at a nearby Best Western, but we arrived late and just wanted to get some sleep so said no. Room was very small, and was a "Superior" room - but they did move us to a slihtly larger one after the first night. They did agree with me that there was nothing about these construction works on the web site - the noise started at 08.10. At the moment, apart from their own renovations, there is a new hotel being builf next door. handy for Louvre, Tuileries, a
1out of 5
by Amy from New York


Posted 31-May-2016 on Hotels
The hotel was under construction during our stay and we were not informed of it beforehand. The air conditioning wasnt working and there was no fan provided so the room was very hot. The carpets had stains on it. The fridge in the room wasnt working. I will not stay at this hotel again.
2out of 5
by Irina

Awful Waiting for the refund

Posted 26-May-2016 on Hotels
Location is fantastic, the rest is very bad. Arrived and saw a scaffolding and a hole in the ceiling neither is mention on hotels.com . Arrived at 2 pm, the room was not ready reason - they have only ONE cleaner ( really? 4 stars hotel) . found out in the evening how thin the walls are as could hear next door making love. On Monday at 8 am we waken up by builders noise, drill . Lots of dust from renovation. Lots of noise at breakfast downstairs . Would like to have refund
1out of 5
by Mark

Under renovation Stay away

Posted 21-May-2016 on Hotels
I booked this hotel expecting a 3 star hotel. At best it was an 1 star. The elevator did not work, the beds were lumpy and my disabled wife had to walk up 4 flights of stairs. There was no air conditioning. Worst experience I've had at a hotel in a long time, mainly because I don't knowinly stay in an one star hotel. Hotels.Com should have let me know it was under renovations when I booked.
5out of 5
by A verified traveller

Good location, fair price

Posted 18-May-2016
Pros: location mostly
Cons: please fix the elevator as soon as possible.
Location: located near the Louvre and a metro station near the river. Very nice location.
The hotel is well located, near the Louvre and a metro station. It was being renovated but still was confortable and convenient.
4out of 5
by Charlotte from Danmark

Posted 18-May-2016 on Hotels
Dejligt ophold... Skaffede os 3 værelse ved siden af hinanden. Morgenmaden var dårlig så gå ud i byen og spis der er massere af steder lige rundt om! Store værelser i forhold til Paris!!