I recently booked a three-night stay at Disney Sequo through Expedia, and unfortunately, my experience was far from satisfactory.
My dissatisfaction began when I attempted to modify my reservation due to unexpected work obligations. Despite being within the cancellation period, my requests to cancel the last night were met with unfulfilled promises from Expedia customer service. After several days of back-and-forth assurances, I was eventually told to address the matter directly with the hotel upon check-in.
Upon arriving at [Hotel Name], I expected a seamless resolution, given that I had booked a Golden Forest room for an elevated experience. However, the disappointment continued. The staff at the Golden Forest club, specifically [Employee's Name], demonstrated an astonishing lack of professionalism and customer service skills.
[Employee's Name] not only displayed rudeness but also denied any assistance due to the fact that I had booked through Expedia. Her statement, "Disney is a very large company, and they in the hotel are unable to help me if I book through Expedia," was not only inaccurate but also unacceptable. When I requested to speak with a manager, I was met with further unwillingness to address my concerns.
To make matters worse, [Employee's Name] was unable to locate my booking information and even questioned the validity of my room number. This lack of coordination and professionalism within the Golden Forest club left me feeling completely helpless and shoc