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"Room smells like dog urine"

"It’s a beautiful hotel filled with plants. Breakfast was well organized and delicious. The room we stayed in needed some maintenance as the hotel was in the process of remodeling. Our a/c did not work well. We checked in around 6:00 and our room was at 80’. The room never did cool off. We were exhausted and decided to tough it out. When I called the front desk the next morning to tell them the room needed maintenance, he was dismissive and didn’t even ask what needed fixing. I told him that our room stayed warm and that the a/c was not working…he told me that they would have sent a maintenance man last night to fix the problem if we called then. Not the answer I was looking for. "

"Very spacious and clean room. Was pretty noisy out in the hall until midnight. Our AC was also whistling all night. We would maybe stay here again "

"The good: Staff were helpful and responsive. They seemed like they genuinely cared. The amenities were fun and provided entertainment for the kids. Nice pool and playground. The bad: The hotel itself looks like they remodeled an old hotel and rushed the process to get it done fast. Our shower head and tub faucet were disconnecting from the wall, leading to water spraying out of the neck during the shower. The electric outlets also looked to be halfway adhered to the wall. Unsafe for young children. The continental breakfast was cereal, waffles, and pastries. You had to pay extra for bacon/sausage/eggs."

"After checking into the room I was washing up and noticed it was dirty behind the faucet, I looked closer and saw an old dried up contact lens. I went and told the front desk and they called house keeping. I decided I’d go for a walk. I was gone for almost 2 hours and when I got back the room still hadn’t been cleaned. I went to the front desk again and complained. One of the ladies there went up and personally cleaned it. I then went to the bar and ordered a rare ribeye and it came out well done, they sent it back and when I got it again it was closer to raw than rare. Kitchen manager came out and talked with me and he made it right. I normally don’t complain but for this price of room and steak my expectations were higher than what I received. Front desk ladies, bartenders and managers of the bar/kitchen were all super friendly and polite. If ever in Lubbock again I will give it another shot."

"Right next to a Walmart and several restaurants, no issues with room, staff was friendly and breakfast was good. "

"I wasn’t able to fully connect to the wi-fi. In the room it never connected. It would connect when I was by the door, close to the hallway but it would always drop once I was completely in the room. There was only one wash cloth and it had a red stain on it. The clerk was nice and gave me a clean one."

"Staff was friendly and welcoming. Room was clean and comfortable. Breakfast was good with lots of options for everyone."

"Hotel was close to where we needed, check in was quick and easy, breakfast had decent options, plenty of parking. The fitness room definitely needs to be updated with more equipment."