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Reviews of Hotel Centroamericano

3 out of 5
Hotel Centroamericano
Avenida Ecuador y Justo Arosemena, Zona 3, Panama City, Panama

Reviews

7.4

Good

Rating 10 - Excellent. 101 out of 525 reviews" "
Rating 8 - Good. 245 out of 525 reviews" "
Rating 6 - Okay. 132 out of 525 reviews" "
Rating 4 - Poor. 27 out of 525 reviews" "
Rating 2 - Terrible. 20 out of 525 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 7 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Andrea Pérez on 19 Mar 2020
Lamentamos que no disfrutara su estadía, nos gustaría saber cual fue el problema para la valoración que nos dejo. Si puede escribirnos un correo explicando se lo agradeceríamos mucho. Saludos,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very clean. Good price. Good wifi and AC. Good view.
Stayed 15 nights in Feb 2020
Response from Andrea Pérez on 10 Mar 2020
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

6/10 Okay

Jeremy

Basic overnighter
A very basic place albeit near to the ferry service.
Stayed 1 night in Mar 2020
Response from Andrea Pérez on 6 Mar 2020
Thank you very much for leaving your feedback. We hope you enjoyed your stay and come back soon! Regards.

8/10 Good

shannon

It was OK for the price
Stayed 5 nights in Feb 2020
Response from Andrea Pérez on 5 Mar 2020
Thank you very much for the review you leave us, we appreciate the positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

8/10 Good

Tony, Cardiff

Travelled with partner
Liked: Cleanliness, staff & service
The price per night is v.good and we regularly use the hotel Staff recognise myself and partner .the staff are like old friends
Stayed 1 night in Feb 2020
Response from Andrea Pérez on 27 Feb 2020
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Feb 2020
Response from Andrea Pérez on 27 Feb 2020
Muchas gracias por dejarnos su valoración, esperamos que disfrutara su estadía en la ciudad de Panamá y vuelva pronto. Saludos.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Should improve
There is not privacy, bad door shower, window are very old
Stayed 1 night in Feb 2020
Response from Andrea Pérez on 27 Feb 2020
Thank you for your review, we are sorry for the inconveniences you mentioned, we take them into account in order to improve the service we provide to our guests. We hope you enjoyed your stay. Regards!

6/10 Okay

Lyvette

Travelled with group
Stayed 1 night in Jan 2020
Response from Andrea Pérez on 11 Feb 2020
Gracias por dejarnos su valoración, esperamos que haya disfrutada su estadía en la ciudad de Panamá y vuelva pronto. Saludos!

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020
Response from Andrea Pérez on 11 Feb 2020
Gracias por dejarnos su valoración, esperamos que haya disfrutada su estadía en la ciudad de Panama y vuelva pronto! Saludos!

8/10 Good

Berisimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was good for one night. Confortable, clean, nice and simple decoration. I recommend to spend the night and rest and then continue with your trip.
Stayed 1 night in Feb 2020
Response from Andrea Pérez on 11 Feb 2020
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
An review earlier Posted by another client clearly describes this place. It’s a clean hotel with very friendly staff however, the hotel is a little run down.
Stayed 7 nights in Dec 2019
Response from Andrea Pérez on 7 Jan 2020
Thank you for your review, we appreciate the positive comments you mentioned, we are sorry that you did not find everything to your liking, we always work to provide the best service to our guests at the best price possible. We will continue working to improve the service we offer you every day. Best Regards

8/10 Good

Salomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Nov 2019
Response from Andrea Pérez on 16 Dec 2019
Muchas gracias por dejarnos su valoración!, Nos alegra saber que disfruto de su estadía con nosotros en la ciudad de Panamá!. Esperamos que vuelva pronto. Saludos!

8/10 Good

JMB, San Jose, Costa Rica

Business traveller
Liked: Cleanliness, staff & service
The Wi-Fi could be better and the maintenance of the rooms.
Stayed 1 night in Dec 2019
Response from Andrea Pérez on 12 Dec 2019
Hello, thanks for writing and leave us your feedback. We are very sorry for the inconvenience you mentioned, we constantly maintain all the facilities of the hotel, since they are used 24/7, anyway please write us an email to indicate the room in which you stayed to correct the damage! We hope you enjoyed the rest of your stay in Panama City. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Andrea Pérez on 21 Nov 2019
Muchas gracias por dejarnos su valoración, nos alegra saber que disfrutaron su estadia en la ciudad de Panamá, esperamos vuelvan pronto, estaremos encantados de recibirlos. Saludos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from Andrea Pérez on 21 Nov 2019
Muchas gracias por dejarnos su valoración, nos alegra saber que disfrutaron su estadia en la ciudad de Panamá, esperamos vuelvan pronto, estaremos encantados de recibirlos. Saludos!

4/10 Poor

BK, florida

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was there for a few hours to take a nap and shower. I arrived and notice I have no towels. I alerted the staff and they never delivered. Not happy.
Stayed 1 night in Oct 2019
Response from Andrea Pérez on 20 Nov 2019
We are very sorry for the inconveniences you mentioned, we work hard to provide our guests with the best service at the best price possible, we are sorry for the error of our staff, we will take measures in this regard so that it does not happen again, and really a thousand apologies. Best Regards!

4/10 Poor

Verified traveller

There was a leak in the room that no one knew where it was coming from. It was very inconvenient. At one point, i couldn't use the bathroom.
Stayed 7 nights in Oct 2019
Response from Andrea Pérez on 22 Oct 2019
Hi, thanks for writing and leave us your feedback. We are very sorry for the inconvenience you mentioned, next time you can report it to reception and they will send you to fix the problem or they will change your room. We constantly maintain all the facilities of the hotel, since they are used 24/7, anyway please write us an email to indicate the room in which you stayed to correct the damage! We hope you enjoyed the rest of your stay in Panama City. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way stuff treat custumers,lixation....i plan for my next trip to Panana stay at Centriamericano Horel.
Stayed 4 nights in Sep 2019
Response from Andrea Pérez on 20 Nov 2019
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience with the staff. The shower leaked a little and there was water on the floor after showering. VERY noisy neighbors, the walls were a good sound barrier but you can hear everything through the door. Cleaning staff knocking on doors at 8 am (due to time difference, 6 am for me), was not expected nor appreciated during a vacation. But otherwise, everything was clean and I was pleasantly surprised by the cleanliness and overall value of the place.
Stayed 5 nights in Aug 2019
Response from Andrea Pérez on 23 Sept 2019
Hello, hope you had a good day, thank you very much for leaving us your comment, we regret the inconveniences you mentioned, we are a small family hotel and we try to provide the best service to our guests. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service. The ladies at the front desk are always prompt to help guests.
Stayed 1 night in Sep 2019
Response from Andrea Pérez on 23 Sept 2019
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not qualified to make snap judgements about things I know next to nothing about.
Stayed 9 nights in Aug 2019
Response from Andrea Pérez on 20 Nov 2019
Hello, hope you had a good day, thank you very much for leaving us your comment, we are a small family hotel and we try to provide the best service to our guests. Hope you comeback soon, Regards!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice and stay
Hotel Centroamericano is a great place to stay. Service and cleanliness was excellent. I would most definitely stay there again. The cost to travel to great restaurants in the city is cheap if using Uber, so things are in proximity radius. The “Metro” station is one block away and very easy to use which you can use to see the city and the big National Mall Albrook. Once again, great hotel and service!
Stayed 10 nights in Aug 2019
Response from Andrea Pérez on 20 Aug 2019
Thank you very much for your wonderful review, we are glad to know that you enjoy your stay with us at Panama city, it is the most important thing for us that our guests are happy and we hope you come back soon to visit us! Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panama city
Decent hotel for the price. Many options to eat on a budget close by. Bed could be more comfortable but would probably stay there again for price and area.
Stayed 1 night in Aug 2019
Response from Andrea Pérez on 14 Aug 2019
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panama City stay
Decent hotel in the heart of everything. Good price and good cooked breakfast. Easily walkable to anywhere you need to eat or catch a taxi. Washer and dryers also downstairs to use for a few dollars is also convenient.
Stayed 1 night in Aug 2019
Response from Andrea Pérez on 14 Aug 2019
Thank you very much for your wonderful review, we are glad to know that you enjoy your stay with us at Panama city, it is the most important thing for us that our guests are happy and we hope you come back soon to visit us! Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Andrea Pérez on 5 Aug 2019
Muchas gracias por su valoración, esperamos que haya disfrutado su estadía en la ciudad de Panamá y que vuelva pronto, estaremos encantados de recibirlos nuevamente.

10/10 Excellent

Traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, has a restaurant there. Very comfortable place . I enjoyed my stay there.
Stayed 1 night in Jul 2019
Response from Andrea Pérez on 31 Jul 2019
Thank you very much for your wonderful review, we are glad to know that you enjoy your stay with us at Panama city, it is the most important thing for us that our guests are happy and we hope you come back soon to visit us! Regards!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Jul 2019
Response from Andrea Pérez on 2 Aug 2019
Muchas gracias por dejarnos su valoración, esperamos que haya disfrutado su estadía con nosotros y vuelva pronto, estaremos encantados de recibirlos. Saludos!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is the value for the money. It is close to the metro, Cinta Costera and other locations. The staff is warm and friendly. They are very helpful and kind!
Stayed 18 nights in May 2019
Response from Andrea Pérez on 25 Jun 2019
Thank you very much for your wonderful review, we are glad to know that you enjoy your stay with us at Panama city, it is the most important thing for us that our guests are happy and we hope you come back soon to visit us! Regards!

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Andrea Pérez on 22 Jun 2019
Muchas gracias por dejarnos su valoración. Esperamos que haya disfrutado su estadía y vuelva pronto! Saludos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty good Close to where I need to be I had A little issue by now I have in the fridge in my room but they fixed it but iswitch me to another room
Stayed 7 nights in Jun 2019
Response from Andrea Pérez on 13 Jun 2019
Thank you very much for the great review you leave us, we appreciate your positive comments, they encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good price and location. Friendly staff. Old equipment
Stayed 1 night in Jun 2019
Response from Andrea Pérez on 10 Jun 2019
Thank you very much for leaving us your comment and review. We hope you enjoy your stay with us in Panama City and come back soon, we will be happy to welcome you again! Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV cable channels need two English speaking news shows. CNN and ESPN or MSNBC. The restaurant needs to be open.
Stayed 26 nights in Apr 2019
Response from Andrea Pérez on 27 May 2019
Thank you very much for your review, we hope you enjoyed your stay with us in Panama City! Very soon the restaurant will be open, do not worry! We hope you come back soon to enjoy it. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the price
Room looked like freshly renovated with all amenities usually found in 4 stars hotel (soap, shampoo, glass and ice bucket, hair dryer, etc.) even though the overall layout is smaller and the equipment is not high-end. Beds were fine, bedding in perfect condition and everything neat and clean. Definitely one of the best value for the price paid in the area compared to others tried as well as some in the more central areas of the ciudad. Subway station Loteria is an easy/simple 5 minute walking distance. Unquestionably the one to choose upon a next visit to the ciudad.
Stayed 1 night in May 2019
Response from Andrea Pérez on 10 May 2019
Thank you very much for the wonderful review you leave us, we appreciate your positive comments, they really made our day and encourage us to keep providing the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and friendly staff! Clean and easily accessible.
Stayed 1 night in May 2019
Response from Andrea Pérez on 6 May 2019
Thank you very much for the wonderful review you leave us, we appreciate your positive comments about our staff, we will let them know, comments like yours encourage us to continue striving to provide the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel .with good Air Conditioning .good price . The staff know myself and partner after numerous stays . Breakfast at the Chicken House was a bad experience dirty and over priced for what it was . This restaraunt was recommended by the hotel
Stayed 2 nights in Apr 2019
Response from Andrea Pérez on 6 May 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you keep choosing us and enjoy your time with us at Panama city. The restaurant is in remodeling, very soon we will have it open again! Hope you come back soon, we will be happy to receive you. Best Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Close and convenient to local restaurants and supermarkets.
Stayed 1 night in Apr 2019
Response from Andrea Pérez on 6 May 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you enjoy your time with us at Panama city, and hope you come back soon, we will be happy to receive you. Best Regards!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
IT WAS CLEAN , ROOM. AND A BATHROOM IN A GOOD CONDITION
Stayed 1 night in Apr 2019
Response from Andrea Perez on 24 Apr 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you enjoy your time with us at Panama city, and hope you come back soon, we will be happy to receive you. Best Regards!

10/10 Excellent

Jouzy, Cuba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Although air-con didn’t work, but I was moved to another room which was perfect. Staff was really kind. WiFi worked really well and was fast. Nice hotel, worth the price paid
Stayed 4 nights in Apr 2019
Response from Andrea Pérez on 22 Apr 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you enjoy your time with us at Panama city, and hope you come back soon, we will be happy to receive you. Best Regards!

8/10 Good

Verified traveller

Stayed 12 nights in Apr 2019
Response from Andrea Pérez on 22 Apr 2019
Thank you very much for leaving us your feedback hope you enjoy your time with us at Panama city, and come back soon, we will be happy to receive you. Best Regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Clean and centrally located. Small, old rooms, small double beds. Wifi didn't reach 4th floor. Acceptable.
Stayed 4 nights in Apr 2019
Response from Andrea Pérez on 15 Apr 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you enjoy your time with us at Panama city, and hope you come back soon, we will be happy to receive you. Best Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Andrea Pérez on 1 May 2019
Muchas gracias por su valoración, esperamos disfrutara su estadía en la ciudad de Panamá y que vuelva pronto a visitarnos! Saludos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 7 nights in Apr 2019
Response from Andrea Perez on 9 Apr 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you enjoy your time with us at Panama city, and hope you come back soon, we will be happy to receive you. Best Regards!

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Andrea Perez on 30 Apr 2019
Muchas gracias por dejarnos su valoración! Esperamos disfrutaran su tiempo en la ciudad de Panamá. Saludos!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, especially if your interested in getting a real feel for panama locals vs just being in the typical "tourist" area seeing a bunch of other tourists. Good food near by, especially across the street from the hospital. It looks a little rough over there, but if you can get past that and not be a fearful foreigner you wont regret it. Good fried chicken, fish, and more. Rooms are small but clean, bed was comfortable. If you just need a good place to rest your head and not looking for an upscale touristy quality experience. You wont regret this place for the price. And they don't charge you for guest!
Stayed 6 nights in Mar 2019
Response from Andrea Pérez on 9 Apr 2019
Thank you very much for the wonderful review you leave us, we appreciate your positive comments, encourage us to continue striving to provide the best service to our guests. We hope you have enjoyed your time in Panama City and come back soon, we will be happy to receive it. Regards!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The hotel was clean and the staff friendly and I would stay there again.
Stayed 8 nights in Mar 2019
Response from Andrea Pérez on 2 Apr 2019
Thank you so much for your nice review, we are so glad you enjoy your stay with us at Panama city, hope you come back soon, we will be happy to receive you. Best Regards

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Andrea Pérez on 11 Mar 2019
Thank you very much for leaving us your positive valuation, we hope you enjoyed your stay in Panama city and come back soon, we will be happy to receive you! Best Regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and was not far from Casco Viejo, which is the most interesting part of the city. The beds were comfortable, the shower was high quality and the staff at the hotel were nice. A good hotel for this price range.
Stayed 3 nights in Mar 2019
Response from Andrea Pérez on 11 Mar 2019
Thank you very much for leaving us your feedback and positive comments, we are glad to know that you enjoy our privileged location, we hope you enjoyed your time in Panama City, and come back soon, we will be happy to receive you. Best Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great staff help.Basic room.Tv not good.Couldn’t get it to work.Great location.Good value for price.
Stayed 3 nights in Feb 2019
Response from Andrea Pérez on 28 Feb 2019
Hello, thank you so much for your review, we hope you enjoyed your stay at Panama city. Sorry about the Tv problem, but next time please you should report that to the front desk so they send you the maintenance to fix it o change your room, we want for our guest to enjoy the most at the best price possible. Hope you return again. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, my room seems to have been updated recently and everything worked. The only downside is that the property needed a wifi booster as I was on 5th floor and internet was very spotty. Wifi worked fine in lobby. Also restaurant is NOT open even though the website says it is. They have a breakfast meal arrangement with another restaurant a block away for $5USD. Works fine.
Stayed 8 nights in Feb 2019
Response from Andrea Pérez on 20 Feb 2019
Thank you very much for your review, we are very happy to know that you could enjoy our location and enjoy your stay in the amazing Panama. We regret a lot the inconveniences mentioned, we really try to provide the best service, now for a issue that goes out of our control we do not have the restaurant working, but soon we will have it working again. We hope you come back soon, we will be happy to receive you. Best Regards