5 outdoor pools, pool loungers
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Reviews of Laketown Wharf by Emerald View Resorts

3.5 out of 5
Laketown Wharf by Emerald View Resorts
9902 S Thomas Dr, Panama City Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 319 out of 845 reviews" "
Rating 8 - Good. 257 out of 845 reviews" "
Rating 6 - Okay. 133 out of 845 reviews" "
Rating 4 - Poor. 67 out of 845 reviews" "
Rating 2 - Terrible. 69 out of 845 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Tyler

Stayed 4 nights in Oct 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Room comfort
Rude and unhelpful staff. Awful hidden fees.
Emerald was awful at communicating. Kept adding fee aftef fee after fee. I was originally told the fee at the hotel would be $250 yet when we got there it was almost $600. They Re refused to let us park a 3rd car for our 3 bedroom condo that can sleep 10. The staff at the front desk was unhelpful to say the least. I will never be staying here again. Our room was also damaged in several places and the staff did not care. They were so strict about everything, even the most ridiculous things. If they really dont want people to stay there, they shouldnt offer it.
Stayed 3 nights in Oct 2023

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing stay!!!!
Stayed 5 nights in Aug 2023

8/10 Good

Leyanis

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Raquel

Stayed 2 nights in Jul 2023

6/10 Okay

Kendra

Stayed 4 nights in Jul 2023
Response from Reservations, Emerald View Resorts on 27 Jul 2023
Thank you for taking the time to review us. We'd like to hear more about your experience. If you would take a moment to give me a call at 850-249-1244 Option 1 at your convenience, it would be much appreciated.

2/10 Terrible

ILIR

Travelled with family and small children
Liked: Property conditions & facilities
Management sucks.Rude and not comunicative. we had to wait over one hour for the code entry.Called several times.left several messsages.They never answered back.We had to arrainge with the front desc.
Stayed 7 nights in Jul 2023

10/10 Excellent

Sabit

Travelled with group
Customer service and all of this stuff is excellent
Stayed 5 nights in Jul 2023
Response from Emerald View Resorts on 27 Jul 2023
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!

6/10 Okay

Kristin

Elevators are a huge problem. Had to take the stairs most of the time. Stairwell is rusty and potentially unsafe. Bathroom floor in rental was sticky upon arrival. Bedroom windows were dirty and smudged with what looked like male body parts.
Stayed 4 nights in Jul 2023

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
extra fees that were told at last minute
Stayed 5 nights in Jun 2023
Response from Emerald View Resorts on 6 Jul 2023
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!

6/10 Okay

Olivia

Travelled with family
Air went out and someone came up to fix pretty fast but went out same day again could not get in touch with anyone remainder of stay. It was extremely hot.
Stayed 5 nights in Jun 2023
Response from Emerald View Resorts on 4 Jul 2023
On behalf of everyone on our team, I'd like to apologize we didn't hit the mark with your recent stay. Please know that we take ownership of every experience good or bad we care deeply about our guests.

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Emerald View Resorts on 6 Jul 2023
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

10/10 Excellent

Justin

Stayed 2 nights in Jun 2023
Response from Emerald View Resorts on 4 Jul 2023
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Emerald View Resorts on 4 Jul 2023
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

6/10 Okay

Adam

Travelled with group
Over priced for for what you get. High room cleaning fees and you have to take out your own trash in the trash cans. Bad traffic during a holiday. You can stay elsewhere for a better price. Not to mention after you book there's a high resort fee and you have to purchase arm bands to be on the property after you already paid for the room.
Stayed 4 nights in May 2023
Response from Emerald View Resorts on 4 Jul 2023
On behalf of everyone on our team, I'd like to apologize we didn't hit the mark with your recent stay. Please know that we take ownership of every experience good or bad we care deeply about our guests.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, room comfort
Great location and view
I was very pleased with my condo and location! I would like to stay there again.
Stayed 4 nights in May 2023
Response from Emerald View Resorts on 4 Jul 2023
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

8/10 Good

DOROTHY, Los Angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly enjoyed our stay here and would definitely go back. Communication with the front desk left something to be desired though. Great ocean view which I loved.
Stayed 6 nights in Apr 2023

8/10 Good

Pashia

Liked: Cleanliness
Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Hard no!!!
2 rooms had the same code next door to each other so I entered in the wrong room by accident and thought my child had been abducted. Night shift desk clerks couldn’t cared less and put it on “another company” handles that. Locked out of our private entrance from the beach at 10pm and had to beg to let another hotel let us cut through their entrance. I am handicapped and couldn’t walk the 1.5 to the public exit off the beach. Construction started at 7am and shook your entire unit. So good luck sleeping in on vacation. Only up side was nice beaches and close to food and grocery needs. I’ll find a VRBO before I stay at another “resort”! Nice people to meet stayed there as well so we met a lot of new friends! Will not stay again though!
Stayed 4 nights in Apr 2023

10/10 Excellent

Moneka

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Jake

Stayed 5 nights in Mar 2023
Response from Emerald View Resorts on 14 Apr 2023
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!

4/10 Poor

Valeria

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Zachary, Saint Peters

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The room was dirty, the elevators were incredibly slow, when they actually worked. Everything on the property was over the top expensive. The front desk was short and seemed annoyed every time you asked them anything. The pools were dirty. The info was the most disappointing though. The dryer didn’t dry the clothes, the base boards, walls, floor, and sink sprayer and ice and water attached to the fridge were along with the shower heads were disgusting. There were dead mosquitoes stuck to the walls and the cushions on the wooden chairs were a mess. The parking garage was dark. This was our second time staying here and this stay was disappointing.
Stayed 4 nights in Jul 2022

4/10 Poor

Kelin

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our room was full of dust & not cleaned properly. Also the ac was out for 2 of the first day's but they did get it fixed. The front door lock was broken so it would have been easy for my kids to open the door so they ended up sleeping with me. The washer & dryers were extremely load. & all beds were so bad we had hard time sleeping at night because they had slopes in them & very hard & also of the plugs for the connections were not good so we had to plug our phone in different areas of the condo. & alot of the dresser cabins were broken. Worst had to be the elevator situation because you would have to wait at least 40 mins to get on the elevator. Also in the parking garage they hit my car & i reported it & never heard back from the resort. Never going back their again
Stayed 6 nights in Jul 2022

6/10 Okay

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

alice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the elevators stink waited 45 mins morning of ck out and then still had to take 18 flights of stairs with tons of luggage…. Elevators so dang hot u about smoother to death on them… you are unable to have anything to drink near the pool not even water my friend got I trouble for having water near the pool and it 100 plus degrees outside
Stayed 4 nights in Jun 2022

8/10 Good

alex

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Emerald View Resorts on 1 Jul 2022
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!

6/10 Okay

Carrie

Travelled with family
Disliked: Cleanliness
My condo wasn’t up to my standards on cleanliness!! I know there are some that are kept up really good because I had others staying at the same time as me. The elevators…. Oh my goodness.. the elevators are bad.. I had to walk up and down many times from the 11th floor..
Stayed 4 nights in May 2022

8/10 Good

Ruitao

Travelled with group
Liked: Amenities, property conditions & facilities
Large rooms and great amenities, but too many paperworks to complete before checking in.
Stayed 2 nights in May 2022
Response from Emerald View Reorts on 1 Jul 2022
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

4/10 Poor

Marcia

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Apr 2022

6/10 Okay

Turkessa

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Reservations on 25 Apr 2022
Thank you for your "excellent" rating and we hope that you'll come back to vacay with us soon !!!

6/10 Okay

Shalonda

Travelled with family
Disliked: Cleanliness
No
Horrible customer service, no one ever answer the phone at the front desk. Brown and yellow stains on the bed covers, a old blue comforter was left in the closet covered with white stains. The shower curtains covered with stains. Other than that the room was ok the view was really nice and my kids enjoyed the kiddie pool.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Emarld View Resorts on 4 Nov 2021
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

2/10 Terrible

Carla

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
vary spacious (that i liked) the property was not cleaned well ( we found "stuff" from previous client, one sock in dryer, a toy necklace on one of bump beads) the refrigerator ice maker did not work, washer and dryer did not work (contacted them and they say it would be next day before they can come and fix it) we were leaving the place "next day" so that dint help. the entrance key lock did not work so our door was unlock for 4 hrs before we knew it was not working.... contacted them and they did come and fix it within 30 min... the worst part was the elevator waiting time 10-15 min before you can get one and once we did you had to go like sardines "packed" full of people without face mask... terrible. (had to take stairs), the smell of "recreational" smoking was everywhere, elevator, walkways, even in our balcony you could smell it (we have children) we were on floor 11... i provably will not stay there ever.
Stayed 2 nights in Aug 2021

6/10 Okay

Julio

Travelled with family
Liked: Cleanliness
rubbish, never coming back
terroble front desk service, rude ladies at first day. no wifi password, no towels, and no daily seevice. And lied about reservation
Stayed 3 nights in Aug 2021

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness
Mold in bathroom .
Stay started off decent til second day we noticed black mold in master bathroom. Call and told them, and they sent someone to clean while we was at beach. Came back to black mold still there. Called and they sent a cleaner supervisor up. She cleaned and still left alot of black mold. We ended up having to buy stuff and clean it ourselves. They didnt discount us any of the money we paid for precleaning or anything.
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Great location and awesome space.
Stayed 2 nights in May 2021
Response from Emerald View Resorts on 23 Jun 2021
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!

6/10 Okay

KaMi’sha J.

Liked: Cleanliness
Dissatisfied
Less than 24 hours before we arrived, I got a called saying i owed double for what I paid in the beginning. There was no email or anything on the site saying I was only paying partial when I booked. I wouldn’t have mind if I was informed weeks before that I owed. Waited on the elevator for 45 minutes when first arrived. After getting to the room, the code didn’t work, I had to wait 30 minutes to get someone on the phone for the code. Didn’t have any wash clothes in the room nor WiFi when stated it was WiFi because I still need internet access for work
Stayed 2 nights in Apr 2021

8/10 Good

Brianna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2021
Response from Deborarh on 8 May 2021
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
No internet. Called office they said in the “contract” owner not required to provide password. if so, this should be in bold on first page. Internet is an expectation. Carpet and chair worn and unit needs a refresh. Outside grounds well maintained.
Stayed 8 nights in Mar 2021

6/10 Okay

amanda j.

Liked: Cleanliness
March 2021
The property was great. The check in process not so great. It would be nice also to know there is an extra $300 charge from the property before you arrive after you already pay through VRBO.
Stayed 3 nights in Mar 2021

10/10 Excellent

Marcella

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Love love loved the stay when we had to leave we all didn't want to. Pools were great the place was very home feeling all my kids enjoyed themselves even us adults. We were able to sit down and talk without having to worry about the kids getting hurt. Will be planing another stay hopefully next time longer then two nights
Stayed 2 nights in Mar 2021
Response from Deborah on 8 May 2021
We appreciate you sharing your experience with us. We're here when you're ready to head back to the beach!

4/10 Poor

Sekinah

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
This was not what me and my family was looking for we stayed her very nice place lots of bugs in the apartment and no heat it was so cold we got sick and nobody did nothn to help us !
Stayed 3 nights in Jan 2021

4/10 Poor

Jennifer, Etowah, tn

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The sink would over flow if we used the dishwasher, the garbage disposal didn’t work, the couch was in very poor condition. Our garbage chut for the 4th floor close to us wasn’t working. The heated pool was very poorly heated. TVs in the bedrooms would only play one station and the cable in the living room didn’t work.
Stayed 6 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 5 nights in Dec 2020
Response from Emerald View Resorts on 12 Jan 2021
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, room comfort
Amazing stay!
Our stay was amazing! Our family really enjoyed our trip. Our condo had everything we needed, and they even had family games available for guests to use.
Stayed 4 nights in Dec 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Good place but no WiFi...
Very good facilities overall. My biggest complaint is about the lack of WiFi. I reported the problem to management, and was told to use a nearby ’free’ WiFi, trouble is, there were no free ones, they all had passwords, and the Xfinity box my unit used asks to create an account. Once you create an Xfinity account you have to pay for wifi access, per person. I have three school age kids who do most of their school work online. So I was forced to use my cellphone hotspot, which worked, but not very well (for three kids on separate laptops). Unless y’all can address this problem I don’t see a good reason for me to return when I can get good WiFi for free at other places.
Stayed 14 nights in Nov 2020
Response from Emerald View Resorts on 21 Dec 2020
On behalf of everyone on our team, I'd like to apologize we didn't hit the mark with your recent stay. Please know that we take ownership of every experience good or bad we care deeply about our guests.