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Reviews of Novotel Panama City

4 out of 5
Novotel Panama City
Calle Jose I. Fabrega y Thais de Pons, El Cangre, Bella Vista, Panama City, Panama

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 81 out of 1004 reviews" "
Rating 4 - Poor. 19 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason JD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, site seeing etc
Stayed 3 nights in Jan 2024

10/10 Excellent

Cameal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was accessible & the hotel staff was friendly
Stayed 3 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on 10 May 2024
Dear Cameal,Thank you for sharing your experience.We sincerely appreciate your feedback.Sincerely,

8/10 Good

Ryan

Liked: Cleanliness, amenities
Staff member Leona is an asset to the property,always friendly and willing to help.(Star quality) Some areas need a little tlc,otherwise i enjoyed my stay there.The view from the 9th floor was awesome.
Stayed 7 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on 10 May 2024
Dear Ryan, It’s great to hear that you had a positive experience with Novotel Panama City. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.Sincerely,

2/10 Terrible

Saray

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Had to share a king bed for three people and I paid for double beds.
Stayed 1 night in Apr 2024

10/10 Excellent

Hilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well situated. Convince to find the trasportation of your choice, metri, taxi, uber, etc. It has plenty of restaurant and shops around. The staff are very friendly and the always aimed to pleased the guests
Stayed 17 nights in Feb 2024

10/10 Excellent

Eneas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good pricing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would gladly stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Stayed 3 nights in Apr 2024
Response from Misael Bejerano M - Guest Service Manager on 10 May 2024
Dear Andrea,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Warm regards

6/10 Okay

Tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay. If you need basic and no frills. I checked out early knowing I wouldn’t get a refund. The rooms weren’t clean (mirrors, back of the bathroom door, bathroom floor not swept, high touch areas not clean). The staff got the job done but very low energy. They use a lot of paper checking guests in and you can see everyone’s info and copies of passports. Not very secure.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony, Noord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Apr 2024

10/10 Excellent

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this property. Staff was very helpful and the room was always spic and span.
Stayed 7 nights in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
More information about the breakfast would have beeen appreciated.
Stayed 1 night in Apr 2024

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
poor breakfast diluted juices too small cups
Stayed 1 night in Apr 2024

10/10 Excellent

Aruna, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff! Very close to metro!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ashish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hugo Alexander Barrantes, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 3 nights in Mar 2024

8/10 Good

EDDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Guillermo

Stayed 1 night in Mar 2024

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the beautiful bed the view from my window and the staff were friendly. There was no pool and I am a swimmer.
Stayed 3 nights in Jan 2024

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exactly as advertised. staff were very kind. room was clean and in good shape
Stayed 1 night in Mar 2024

10/10 Excellent

FRANCOIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shantyla, Newark

Stayed 1 night in Mar 2024

10/10 Excellent

Gwendolyn, Cochrane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff - very helpful and welcoming 😃
Stayed 2 nights in Feb 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights and everything was ok to my suiting Buffet breakfast was great Location convenient to anything I choose to do on whatever day
Stayed 7 nights in Feb 2024

8/10 Good

Romerio

Travelled with partner
No pool and breakfast need some more verities
Stayed 6 nights in Feb 2024

8/10 Good

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe walkable places to eat nearby at night , will stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Francisco, Killeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, Novotel is one of my favorie hotel in Panama city, love the location, love the prices and the services.
Stayed 1 night in Mar 2024

10/10 Excellent

Jamison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many restaurants and stores, very clean and modern, Excellent breakfast, very nice staff and very quiet. A !
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!.
Stayed 2 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear John,Thank you for the 5-star review! We’re here to serve you anytimeSincerely,

10/10 Excellent

Christopher, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chill atmosphere. Professional staff. Very helpful with logistics in terms of getting around the city. Would recommend highly.
Stayed 4 nights in Feb 2024

8/10 Good

Ryon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spaciousness of the room was comforting.
Stayed 6 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Ryon,Amazing feedback. Thank you so much for giving us 4 stars!Sincerely,

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are excellent, professional and offer great service! We stay here every time.
Stayed 2 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Julia,Thank you very much for sharing your review. We love hearing from our customers.Sincerely,

8/10 Good

Cathy-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Cathy-Anne,Thanks for the review! We hope to serve you again in the future.Warm regards

10/10 Excellent

Khadijah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything my was nice. Room was clean and modern. Staff were polite and accommodating.
Stayed 4 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Khadijah,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!Sincerely,

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. As a solo female traveller I felt very safe.
Stayed 2 nights in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Bronwen,On behalf of our team at Novotel Panama City, thanks so much for this positive review. It means a lot to us.Sincerely,

10/10 Excellent

Lianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable beds. Clean rooms.
Stayed 1 night in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Lianne,We sincerely appreciate you taking the time to share with us your experience at Novotel Panama City. On behalf of our entire team, thank you for allowing us to serve you.Sincerely,

10/10 Excellent

jai

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel for the price
Stayed 1 night in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Jai,We’re so happy to have you as a customer. You’re welcome to come again anytime.Warm regards

10/10 Excellent

Jack

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Misael Bejerano M - Guest Service Manager on 1 Mar 2024
Dear Jack,Thanks for visiting us at Novotel Panama City. We’re glad that the entire staff made you feel welcome. We look forward to serving you always.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, attentive staff. Would definitely stay again!.
Stayed 4 nights in Jan 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for a fair price. Staff is very friendly and helpful. Breakfast was included and is excellent including fresh omelettes made per order.
Stayed 1 night in Jan 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, gym, meeting area, restaurant, excellent breakfast
Stayed 3 nights in Jan 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the counter very nice and good customer service
Stayed 2 nights in Jan 2024

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Modern hotel. Great views of tue surrounding city
Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Irving

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. They were very happy to assist to any request we had. Can't say enough about the staff they were that good. The drivers from the hotel were also excellent.
Stayed 13 nights in Jan 2024

10/10 Excellent

Janette E

Stayed 5 nights in Jan 2024